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Rated 4.5 out of 5 by 88 reviewers.
Rated 5.0 out of 5.0 by 硬件非常新,服务相当好! 这次带了两个小孩出行,P卡预定行政升到套房,空间很大; 硬件方面,估计是比较新的缘故,整体不错;正门有些不太明显,但一推开后整个大堂很宽敞,房间的装修简约、设计感十足,住过行政房和套房的感觉都相当好;泳池里的水很干净,下午的阳光可以照射进来,再配上可露天观景的热水池,一个小时游下来人彻底放松了; 值得称赞的是服务,从礼宾、前台到行政酒廊,都让人觉得很舒服;特别是行政酒廊的Shirley,服务很细致,让两个小朋友的早餐吃得相当开心,还推荐“劲家庄”粗粮给小朋友吃。 不足的话,主要是位置有点偏,自驾车还行,没车的估计出门麻烦;另外,814房是圆形浴缸,两个花洒的切换按钮很小、比较隐蔽,找服务员都搞不清楚,后来服务员找来经理来才解决了。 03 April 2014
Rated 5.0 out of 5.0 by 美好的经历 酒店的一切都很好!很满意! 酒店的一切都很好!很满意! 酒店的一切都很好!很满意! 酒店的一切都很好!很满意! 酒店的一切都很好!很满意! 03 April 2014
Rated 5.0 out of 5.0 床铺舒适,服务一流 酒店环境舒服,床铺舒适,服务一流,安全性比较好。 自助餐厅服务员精神面貌佳,自助餐选择多样,品种琳琅满目,点心,饮品选择多样化;酒店总体比较卫生,大气,礼宾部服务比较热情。 31 March 2014
Rated 5.0 out of 5.0 by 餐點多樣,服務到位 現代氣派的建築,有著朋友般的對待,寬闊格局高尚的大堂,整體環境氣氛優雅,房內家具佈置溫馨,豪華大床Q軟舒適,寧靜夜晚一夜好眠,充滿活力的豐富早餐,高效能退房機制,所付房費實為物超所值。 22 March 2014
Rated 2.0 out of 5.0 环境尚可,服务一般 环境尚可,服务一般。 礼宾服务无法达到商务要求。 提供的服务也非常一般。 试过通过礼宾部叫出租车去东莞,上车后,出租车司机不断加钱。事前礼宾部没有告知车费是如何收取,走了一小部分路程就开始不断加价。乘客完全不清楚到底多少钱。 让乘坐出租车的感受非常不好。 20 March 2014
Rated 4.0 out of 5.0 房间很大 酒店不错。 就是位置有点偏。 自助早餐和晚餐都不错。 房间很大,床很舒服。 酒店里的网络很快,房间设置很新,非常不错 20 March 2014
Rated 5.0 out of 5.0 by 环境舒适,服务很棒 服务环境都不错,床很舒适,客房服务很到位,相比就是酒店周边的设施完备些就更好了,特别是餐厅的自助餐种类如果增加就更好了。 18 March 2014
Rated 5.0 out of 5.0 by nice and big room - Nice and big room - Nice view of Bathtub - Quite far from center of the town and shopping mall 17 March 2014
Rated 5.0 out of 5.0 by 装修很时尚,是我喜欢的风格 服务不错,床很舒服。窗户不能开,有点儿可惜。风景不错。 入住的行政楼层,享用50元的免费洗衣和行政酒廊服务很实用。 13 March 2014
Rated 5.0 out of 5.0 by Overall experience Outstanding property and hotel. Felt very much at home. 26 February 2014
Rated 5.0 out of 5.0 by 感觉很好,值得推荐 春节期间与家人一起入住了惠州皇冠,虽然入住客人很多,但前台效率和行政酒廊服务很不错。就行政酒廊服务来说,在我住过的洲际旗下酒店来说感觉已经达到或超越洲际的平均水平,特别是前台主管Shirley的热情与周到的服务,让人记忆犹新。在发现手机充电器遗漏后,经与值班经理annie联系,迅速安排快递,急客户所急,一并感谢。如有机会再次到惠州,我还会选择你们作为首选。 22 February 2014
Rated 4.0 out of 5.0 I like the breakfast and the comfortabe bed I like the breakfast and the comfortabe bed too short? 21 February 2014
Rated 3.0 out of 5.0 by 酒店設施一流,但清潔一般 入住22樓貴賓房間,房間裝修與布置都無可挑剔,但桌面上可以看見灰塵,餐櫃裡的玻璃杯亦一樣,房間清潔情況只能說一般般。 20 February 2014
Rated 4.0 out of 5.0 by 床铺舒适,服务一流。 总体感觉良好。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。 18 February 2014
Rated 3.0 out of 5.0 by 细节决定成败 贵酒店整体来说,各方面都很不错。无论是装修质量,家具质量,整体氛围都好。之前也有入住印象不错,但这次遭遇的两个问题,确实令人很不愉快。正是早晨想多睡一会儿时有噪音,结果无法再入睡;正想起床冲个热水澡迎接一天的工作,结果没有热水。实在扫兴。 16 February 2014
Rated 4.0 out of 5.0 by 穿梭巴土 酒店服務大致良好,只是穿梭巴士班次太少,出入市區不太方便,未能自由外出吃喝,若改善,更能提升再入住的機會 10 February 2014
Rated 5.0 out of 5.0 by 服务亲切,酒店时尚大气,早餐丰富,晚餐可口 酒店开业三年但是保养很好,设计时尚大气,房间舒适,床垫枕头都很舒服。停车方便,服务亲切,早餐丰富,晚餐点的每道菜都很可口,酱萝卜,烧腊都非常好吃。 10 February 2014
Rated 4.0 out of 5.0 by 硬件非常好,服务还有提高空间 大年夜抵达入住五晚,对酒店的硬件设施印象非常好。第二天年初一的自助早餐选择丰富,印象特别深的是有鲜榨果汁、自制酸奶、茶碗蒸等。初二开始有大型港澳旅行团入住,早餐的品质就一天不如一天,鲜榨果汁、自制酸奶、茶碗蒸都没有了,餐厅也拥挤的很。泳池前两天管理还不错,初三去就有很多人不戴泳帽甚至穿着非泳衣游泳的,更衣室衣柜也不够用。在一大队旅行团住客中间,服务人员也不辨识是否优悦会会员区别服务了。 09 February 2014
Rated 4.0 out of 5.0 by 房间硬件不错 房间设计合理,衣帽间,洗手间,淋浴间和浴盆整个区域的设计很好。在衣帽间有两个乳胶枕头,比床上配的枕头更舒服,挺人性化。楼层整理房间的服务员态度很好,因为整个楼层只有她一个人在整理,她看我们在等房间,优先帮我们整理了我们的房间。 09 February 2014
Rated 5.0 out of 5.0 床铺舒服 大堂宽敞舒适,房间格局布置优雅方便,服务快速周到,游泳池环境好,方便,有大小池。前台工作高效,热情周到。 07 February 2014
Rated 4.0 out of 5.0 by clean and modern room clean and modern room. friendly environment. nice bar and restaurant. 06 February 2014
Rated 5.0 out of 5.0 房间整洁,服务态度好,早餐丰富 房间整洁,服务态度好,早餐丰富,不愧为5星级饭店,离惠州城区虽然比较远,但是环境还是很好,房间整洁,服务态度好,早餐丰富,不愧为5星级饭店,离惠州城区虽然比较远,但是环境还是很好, 31 January 2014
Rated 1.0 out of 5.0 by As good as Ever ! This property exceeds my expectations every time - both in hardware and software ( staff attitude and service ). I would say it is one of the best Crowne Plazas I have stayed in China. Keep up the good work !! 15 January 2014
Rated 5.0 out of 5.0 by 床很舒适,被褥很舒服 床很舒适,尤其是被褥很舒服,是我住过酒店里最好的,每次入住该酒店都能休息的很好。所以到惠州还是会选择这家酒店,而且价格合理。 14 January 2014
Rated 1.0 out of 5.0 服务质量在下降 1、我订了2间房,一个是白金会员,一个是金卡会员。 白金会员根本没享受到房间升级的服务。 同样是会员,送到房间的水果盘差异很大。 (但以前入住没有这种情况) 2、订了2间都是双人房,分别都是2人入住,都是有优越会员,结果前台只愿意给每个房间只给1张WELCOME DRINK 而且很多理由,根本不人性化,完全没站住顾客角度去考虑。 3、一直有联系的销售经理,竟然把贵宾的名字搞错了,让顾客在朋友同事面前有丢架的感觉。 4、健身中心的乒乓球台根本不需要服务人员看管(其他的皇冠假日酒店都是如此),但这里到了10点就非要赶顾客走,理由是搞卫生要下班。 13 January 2014
Rated 5.0 out of 5.0 客户清洁舒适 干净,放心,舒适 干净,放心,舒适 干净,放心,舒适 干净,放心,舒适 干净,放心,舒适 干净,放心,舒适 干净,放心,舒适 干净,放心,舒适 干净,放心,舒适 干净,放心,舒适 12 January 2014
Rated 5.0 out of 5.0 by 非常不错的酒店 酒店客房的设施超出了我的预期,服务人员态度非常不错。早餐的品种也十分齐全,互联网上网速度不错。唯一的问题是酒店的位置有点偏僻,不过也提供的停车场和免费巴士服务。值得推荐! 08 January 2014
Rated 5.0 out of 5.0 by 舒适的环境,很棒的服务 网站预订的豪华房,白金卡入住时候提前给升级到了行政房,给了行政待遇,欢迎水果及点心,还有早餐。欢迎水果及点心我儿子很喜欢;早餐不错,品种繁多,环境也不错。房间里的无线网络速度很快,这个要赞一个。不太满意的是,酒廊的东西太少了,另外浴室的备品也不够好,香气太浓郁了,希望能改进下,嘿嘿~~~ 05 January 2014
Rated 5.0 out of 5.0 by Great hotel in Huizhou My visit with my 3 daughters and wife's parents was great. I have been upgraded to Suite room. Special thanks to Jerome for all arrangements during our stay and to Teresa for Club Lounge service. Fitness center is very good, I like all things there: indoor pool, outdoor hot bath, table tennis, equipment. The only minor thing there is sauna room. It is always off. If you want to use it come 2 hours before you need it and switch it on by yourself. Breakfast is great - I like coffee and pastry. Hotel can improve egg station. Too many people waiting there, 1 frying pan is not enough. Hotel can arrange very good cars to visit many places in city, for me this option was better then waiting for 2 taxis. I strongly recommend this hotel. 18 December 2013
Rated 4.0 out of 5.0 by Good value of money I have good time with my wife there. Staff are helpful. However, location is too remote and shuttle bus not very frequent. 28 November 2013
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