Crowne Plaza Indianapolis-Dwtn-Union Stn

Hotel Front Desk: 1-317-6312221

Hotel Fax: 1-317-2367474

Hotel Email: indycrowne@genhotels.com

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Indianapolis International Air (IND)

- Distance from hotel: 14 MI/ 22.53 KM East l

- Airport Drive to I70 east ,exit 68. Drive eastbound I70 for 15 minutes until you reach exit 79b- Illinois McCarty St. exit. Continue North on Illinois St to Georgia St. Turn left on Georgia and left on Capital Avenue. Hotel 1st left before overpass

Train
Amtrak Station
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- Car Parking Available

- Self-Parking Fee: 22.00 USD

- Valet Parking Available

- Valet Parking Fee: 36.00 USD

- The Hotel offers Valet Parking daily rate of $36 with in/out privileges. Pan Am Plaza self-park garage is located adjacent to hotel front drive (not owned or operated by hotel) Daily rate: $22. All rates subject to change.

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Hotel Highlights

Listed in the National Register of Historic Places and housed within America's first Union Station, our hotel is popular for its authentic Pullman train car guest rooms resting on their original tracks. Guests can still hear the muffled rumblings of trains passing through. Crowne Plaza Union Station is still adjacent to an active Amtrak train station.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.2

based on 417 reviews
83%
Recommend This Property
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Ratings Breakdown

417reviews

  • 5 Stars
    238
  • 4 Stars
    83
  • 3 Stars
    45
  • 2 Stars
    25
  • 1 Stars
    26

Fun Room

By

16 abril 2015

club

Stayed one night in one of the refurbished rail cars. One night is enough. The windows of the car look into the hallway which means there's not much of a view, passers by can look right in, and there's not much natural light in the room itself. It is a fun novelty but quickly diminishes when you walk in and see the inside of the rail car is a normal room, albeit, skinny. The experience would be much more real if the room interior would reflect the rail theme but it does not in the slightest.

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Great stay

By

16 abril 2015

club

We wanted to celebrate our anniversary and stay in one of the train car rooms. I was pleasantly surprised with how wonderful our experience was. The staff at the front desk were very courteous and friendly. The hotel room was immaculate. We opted for the breakfast with the room and the buffet was simply delicious. The beds were probably the most comfortable we have slept in. Would definitely go back. We did hear the trains early in the morning but it was more exciting than annoying to us since we were informed at check in that we would hear the trains. We also loved the convenient location to all of downtown indy. My husband and I used the sky walk to get to the mall and were able to shop without having to navigate traffic outside. Couldn't have asked for a better time.

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Not for families

By

16 abril 2015

club

I stayed at this hotel with 3 children. Other reviews mentioned problems with the noise from the trains nearby, but that was not an issue for us. However, noise from a wedding reception down the hall from our room was a terrible issue. We were on the second floor. When the reception ended, the guests had to go back down the hall our room was on to get to the elevator. It wasn't just noisy all at once, but every time a group of guests left we heard them noisily making their way down the hall. We didn't get to sleep until almost 3 am. It was horrible. I have been in hotels at the same time as fraternity formals, and this was still the worst noise I have experienced in a hotel. If you are going to stay there as part of one of the large parties they have reception rooms for, then you might not mind because likely you'll be partying too hard to care about other guests. However, if you are trying to enjoy a family get away, this is not the place unless you can be guaranteed there are no group events going on. I did complain to the front desk, and they did nothing about it.

Posted by HotelStaff
17 abril 2015
Dear Holly76, I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the noise that disturbed your stay. We want all our guests to have the best stay possible where everything exceeds their expectations. I am sorry that was not the case during your stay. Please feel free to contact me directly at the hotel to discuss further. Thank You, Mark Parnella General Manager
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Great stay for a fun weekend

By

16 abril 2015

platinumelite

The staff at this hotel are what made our stay so great. Everyone was friendly and helpful. The room was super quiet and comfortable. I will definitely stay here again for future trips!

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