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Rated 4.1 out of 5 by 88 reviewers.
Rated 5.0 out of 5.0 by Room Service for Food the attender was very patient and helped us choose a meal with No… EGGS/MEAT/FISH 23 June 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Clean well laid out suite with comfortable furnishings and pleasant work environment. Good internet connectivity and friendly staff. Well serviced Club Lounge with good selection of snacks, food and drinks. Having visited Istanbul solely for business I found that the hotel fully supported all of my requirements, easy to relax in and loved the look of the health club but didn't have the time to use it unfortunately. 20 June 2014
Rated 5.0 out of 5.0 by Excellent Hotel in Istanbul This is my second time staying at this hotel. Although by Metro it is a bit of a trek from the station, this hotel is well worth it upon arrival. The staff are superb and the rooms are very comfortable. Will be back... 16 June 2014
Rated 5.0 out of 5.0 by The Best Hotel It is the best hotel where i have been stayed. I have never seen any quality hotel like this. Thank you very much to all staff. 11 June 2014
Rated 5.0 out of 5.0 by GREAT CUSTOMER SERVICE MY THANKS TO FRONT DESK OFFICIAL MR. SERHAD. HE ACCOMODATED US IN A VERY FRIENDLY MANNER AND GOOD CHOICE OF UPGRADES. 03 June 2014
Rated 4.0 out of 5.0 by good service Trained staff Staff to have good knowledge about city and country expected to be well come since I am a member of Club Air port pick up is expected. Supply of a local Sim card for mobile is expected. TV service in English language to be more. More morning English paper on lobby. 02 June 2014
Rated 5.0 out of 5.0 Great place Just hate when ihg won't recognize 2 platinum and 1 royal ambassador with suites and club room floor suites it's sad. Other than that great stay. 02 June 2014
Rated 5.0 out of 5.0 by Really good hotel Wonderful room, nice and versified breakfast. Helpful staff. Two comments: 1. Cappuccino should be free in breakfast 2. Air-condition vents in sleeping room are directed toward the bed, so you feel the air blowing on you when AC is on at night. 31 May 2014
Rated 5.0 out of 5.0 by Business thank you very much for everything, really quality and comfortable stay. 22 May 2014
Rated 5.0 out of 5.0 by Great service The hotel offers all the amenities I require, Business lounge, Gym and king size bed. The Hotel is clean, well designed and pleasant. The staff are friendly and helpful and gave excellent service. 18 May 2014
Rated 5.0 out of 5.0 by Very Good Nothing missed inside this hotel crews are always smile deliciousness Breakfast and Launch. Comfort 15 May 2014
Rated 4.0 out of 5.0 by Nice Management! Hi every one; I am an old club member and has stayed in many IHG hotels. When you walk in to this hotel you can undrestand a good manager live there. May the location is not good but there is just 100 meter from a main street. I am sure you enjoy it! 13 May 2014
Rated 1.0 out of 5.0 by VERY POOR HOTEL I travel all the time and am loyal to this group of hotels. This was one of my really worst stays. Staff are very poorly trained. They are unwelcoming and even quite unfriendly. The check in and check out time is far too long as insufficient staff and computer system is so so slow. Room was good standard. Common amenities are sad and noisy and often crowded (line to get to breakfast). Telephones in the room do not work. Impossible to get anyone in hotel other than room service. At end of stay was told I was supposed to do 88 for all services, but no one told me this at reception and nothing said about this in the room. Laundry given early morning was not returned same day. Big fuss to get it the following morning before check out. The lounge is sub standard for what it serves and one staff member was so tired and inattentive. Also virtually no English knowledge. Very poor experience. 16 April 2014
Rated 5.0 out of 5.0 by Great hotel ! Great hotel , excellent service, fantastic room , i stayed for 4 nights in April 2014 and really enjoyed this hotel. Check-in was fast , also upgraded to a superior room for free ! Songul , thank you very much for your help regarding my reservation. 15 April 2014
Rated 4.0 out of 5.0 by Very good service, the hotel is good from inside but bad location with ugly view Friendly staff, helpful , v good facilities in the room, the hotel is located in old area with car maintenance shops around. Food is ok 09 April 2014
Rated 5.0 out of 5.0 by Amazing Stay This is one of the best Crown Plazas I have ever stayed in. Staff id unbelievably friendly, and attentive to guests needs. The concierge have a great knowledge of the area and what a traveler might need, which was a plus. never needed to use anymore guidance. My kids loved the stay, and are actually insisting on going back there again soon. If I ever travel to Istanbul again, this is the only place I will stay in. 02 April 2014
Rated 5.0 out of 5.0 Wonderful staff From the front door to the restaurant all staff were friendly, efficient and very helpful. Location is near many must see sites in Istanbul . This is a city full of hills and narrow streets many with limited sidewalks making getting around on foot apart of the experience. 27 March 2014
Rated 3.0 out of 5.0 by Comfortable bed... Staff disappointing.. I stayed here last week for work, my partner came with me to enjoy Istanbul while I worked during the day. My company forgot to book the room for 2 and the reception staff made such a big deal of it even after I said I'd pay what ever the difference was. The room was nice but I asked fur a double but got put in a twin and every morning I left to go to work the room was checked straight away, several times staff entered the room without knocking and my partner was still in the room, one point he was naked in the bathroom. There are a lot of positives to this hotel.. Breakfast is great, bar area and selection very good, staff in both areas very attentive and helpful.. Gym and leisure area is nice and well equipment, again staff here are nice.. Bell boys are very nice and helpful, even remembering my name and where I was going each day so they had a taxi ready for me as soon as they saw me walking to the door in the morning. 26 March 2014
Rated 4.0 out of 5.0 by Great hotel located conveniently to Taskim, Conference Centers and Galata. Sutanhamet is just a 15 min taxi ride away. Definitely a good hotel. 25 March 2014
Rated 5.0 out of 5.0 by Excellent Hotel Great Hotel and friendly staff. I certainly will be attending again. However hill to Osmanbey Metro is a challenge. 25 March 2014
Rated 5.0 out of 5.0 by Excellent Stay Thank you very much for everything . I was spend very good time in your hotel. Thanks 18 March 2014
Rated 5.0 out of 5.0 by Isolierung des Zimmers Lieder wurde der Schlaf immer wieder durch Nachbarn gestört da die Isolation zu den anderen Zimmern nicht sehr gut ist. 17 March 2014
Rated 3.0 out of 5.0 by clean Hotel location , not reccomended area Lobby to small to handle groups Only one Bar available ( lobby ) 06 March 2014
Rated 5.0 out of 5.0 by Stay at Crown Plaza Herbiya This is an excellent property, I stayed there during 20-23 February 2014. Very good Lobby, good restaurant (though not much variety). Good breakfast. Room was large very comfortable and clean. Though the hotel staff didi not acknowledge my IHG card (elite platinum) status but services of the staff is very good. The well groomed, fluent in english, helpful and friendly. Hotel is near Taksim (about 5 minutes) by Taxi, so covers one of the tourist spot. Beware of Rogue Taxi drivers especially in night. Hotel is about 30 minutes fro Ataturk airport. Highly recommended for stay. 28 February 2014
Rated 5.0 out of 5.0 by Great room with comfortable bed and great customer service The hotel is suitable for business and leisure. I booked a standard room. However, upon arrival I was upgraded to a suite room which can accommodate a family of 4 persons (2 adults and 2 children). The service is excellent and the staff offered me, free of charge, the facilities associated with a club room. The breakfast is a delight and the personnel is very attentive. I shall stay in this hotel during my next visit either on business of leisure. The only draw back is the location. Though the hotel is close to shopping malls and downtown facilities, it is located in an area where auto garages are extended throughout the road. Overall, it is a good hotel with great services worth of a five-star hotel. 19 February 2014
Rated 4.0 out of 5.0 by Fine tune your needs The hotel location is not the best one among other alternatives. Since I am local and driving a car it was not a problem for me but tourists might need a lot of in advance planning to make it safe and quick especially at night time. The hotel staff made an extra ordinary effort and showed interest to make our stay pleasant but there are limits with what they can achieve. Overall exp. got 4* only because of the hotel personnel. I could not believe a color printer and scanner does not exists in the hotel which is pain for business travelers. Front desk helped my problem solved but there should be an equipment for guest at the business center which needs an direct IT man to support. Hotel had hot water system problems for two days and combining printer/scanner and hot water supply system problems tells me that hotel management is trying to save a dime from the cost at a 5* hotel. Room and comfort got 4* because of hot water otherwise it is a 5. I believe management shall change their mentality. 12 February 2014
Rated 4.0 out of 5.0 by Excellent service Recognition for Priority Club Members: got a free upgrade Staff: very friendly and helpfull Room: spacious, all necessary amenities, Spa: included in price - turkish steambad, hammam, sauna. Massage is extra however excellent. Two restaurants : * one in the hotel : good quality, limited choice * Pizza next to the hotel: excellent quality Bar : excellent service, ample choice 11 February 2014
Rated 5.0 out of 5.0 by Good value for money in Istanbul Great service. Clean and modern. Comfortable rooms. Excellent food and drinks. Nice SPA. Location not so central. 09 February 2014
Rated 4.0 out of 5.0 by ROOM Very poor bed linens. sheets are too small for the bed and not comfortable for the use of a couple, they are short in size, quality less than medium pillows, very bad, one big and one small, both are not suitable for a comfortable sleep 05 February 2014
Rated 5.0 out of 5.0 by My overall experience The hotel is conveniently located, staff very friendly and customer oriented. Rooms are very comfortable and spacious. The only problem is the noise from the street early morning which waked me up every day. 04 February 2014
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