Rated 3.9 out of 5 by 231
Rated 5.0 out of 5.0 by Destination0718 Friendly and helpful staff and beautiful view.
Friendly and helpful staff, clean rooms and rooms being renovated to be even nicer. Riverfront is really nice and at night is beautiful.
30 November 2013
Rated 5.0 out of 5.0 by OJM1 Overall Experience
After spending one weekend there while attending a conference, I realized what a quality place it is. Beds are super comfortable and room super clean. Staff was always friendly and attentive. Breakfast buffet and banquet meal were outstanding. Check in and out were courteous and professional. I'd definitely reccomend this place.
27 November 2013
Rated 5.0 out of 5.0 by ursula327 brenda jackson book signing
our stay was the first in Jacksonville, Fl and at the Crowne. We were greeted with the best customer service possible. Our rooms was clean and neat. We had a river view. Which was the best any time of the day. Love, love, love this hotel. We stay again and again.
26 November 2013
Rated 4.0 out of 5.0 by NIPSCO1 Great Place to stay
The Jacksonville Crowne Plaza is a great place to stay on the south side of the river.
25 November 2013
Rated 5.0 out of 5.0 by LabbenchGoddess Outstanding staff!
The staff members at the Jacksonville Crown Plaza were the most pleasant I have ever met! EVERYONE was helpful and went out of their way to make sure we were comfortable during our convention and our stay. Friendly and courteous.
Rooms were somewhat dirty -- dust behind beds and in corners. We didn't have a refrigerator, but one was brought to us quickly when requested. We received extra towels when asked. Room faced the interstate and traffic noise was loud.
Food at the catered lunch and dinner was quite good.
21 November 2013
Rated 4.0 out of 5.0 by William9245 Good B-Day Suprise For My Wife!
I suprised my wife for her 45th birthday and took her on a 4 day getaway. Our first stop was for 2 days and 2 nights in Jax FL. We both had mixed reviews about our stay at the Crown Plaza. The mattress and pillows were second to none therefore the sleep quality was excellent. The view from our 10th floor balcony room overlookinh St.John's river and The Landing stole my wife's heart! I have to admit it was absolutely BEAUTI FUL. The staff was all very courteous and friendly from front desk clerk to the bellmen. Our room looked and smelled clean. The only con's we had was no balcony sitting and the bathtub needed resurfacing.
21 November 2013
Rated 5.0 out of 5.0 by Raleigh A great place to stay
I really enjoyed my stay at this hotel this past weekend. I loved the views from the hotel (and from my room's balcony). The staff were excellent. The food was delicious. I would recommend the hotel for anyone visiting the area. And if I have the opportunity to return to Jacksonville, I would love to stay here again.
20 November 2013
Rated 5.0 out of 5.0 by Deige Overall great but have a few suggestions
First of all, your staff is excellent. Latoya at the front desk was my first experience with your friendly and helpful staff. A housekeeper one day walked me to where I needed to go. I liked that! Don't know if you own the restaurant or not but if you do, Laurie was an excellent server. There was a problem with my bill (I had 5 rooms at different charges and those set charges were raised by you despite my email confirmations) and Jeremy corrected the problem. Overall the property was nice and well maintained.
What I would change:
1) The restaurant was overwhelmed at dinner and it took us over an hour to get our dinner. Poor planning on your part.
2) It's way past time to update rooms and add outlets. Have you heard that it's the digital age and everyone has appliances that need to be charged?
3) Our housekeeper didn't empty our trash. All else was great and if a housekeeper is going to forget something, I do vote for it to be the trash.
4) This may not be feasible but I really would've liked a hot tub. Brought my bathing suit and was ready to take the plunge. The pool looked inviting but it was a bit too cold.
If I'm back in Jacksonville, I'll be back to your hotel. DJ
20 November 2013