Crowne Plaza Jakarta

Hotel Front Desk: 62-21-5268833

Hotel Fax: 62-21-5268832

Hotel Email: crowne@crowneplazajakarta.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Soekarno Hatta International Airport (CGK)

- Distance from hotel: 18.64 MI/ 30 KM East l

- Please take Prof Sedyatmo toll way which is connected to inner city toll way heading toward city center and get off at Semanggi Interchange Exit

Train
sudirma station
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- Car Parking Available

- Complimentary Daily Self-Parking

- Self-Parking Fee: 0.30 USD

- Valet Parking Available

- Valet Parking Fee: 3.00 USD

- Parking area is located in hotel's basement. It is managed and operated by Secure Parking, a 3rd party company. Parking fee is Rp. 4,000/hour/car. Parking area is on 24 hours CCTV surveillance system

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Hotel Highlights

Book a Club Room or Suite at Crowne Plaza Jakarta and enjoy access to the Club Lounge, a luxurious and private place to unwind or do business. Network over complimentary breakfast and cocktails, or prepare for the day with wireless Internet, a Business Centre and meeting rooms.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.2

based on 72 reviews
64%
Recommend This Property
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Ratings Breakdown

72reviews

  • 5 Stars
    9
  • 4 Stars
    27
  • 3 Stars
    16
  • 2 Stars
    13
  • 1 Stars
    7

Nice hotel but need some refurbishment

By

December 24, 2014

I booked this hotel because of conveniently located near the tollway. The hotel itself though is not impressive when you entered the gate. Most probably due to the fact that this hotel is rather old.

Christmas decorations was impressive coupled with the lobby where it looks perfectly grand and luxurious.

The room I booked was not available so I get upgraded to the next level which was great. The room looks apacious but still this hotel needs a major refurbishment. Some plumbing at the sink and shower pretty hard to twist.

I think they are starting to work on the upgrading the hotel facility because I notice that the gym was temporarily relocated to one of the spare guest room.

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Room comfort

By

December 23, 2014

club

Chair for writing desk very uncomfortable.
Electrical power points difficult to access.

Posted byHotelStaff
December 24, 2014
Dear PandaS05, Thank you for taking the time to post your comment of our property. I was sorry that electrical outlet and chair in our room were unsatisfactory. I have taken note and addressed your comment regarding uncomfortable chair to our Housekeeping for their record to ensure that a comfortable chair is provided in your room on your next stay. Actually type of chairs are varied according to room types. Meanwhile, your comment regarding electrical outlet will be taken as an input for future refurbishment of our guest rooms. Thank you for staying at Crowne Plaza Jakarta. We certainly look forward to welcome you back in our hotel. Sincerely, On behalf of Crowne Plaza Jakarta Management
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Great service

By

December 23, 2014

club

Staff at Crowne Plaza Jakarta are polite and approachable. They provide great service.

The breakfast buffet offered a variety of food.

Posted byHotelStaff
December 24, 2014
Dear Gie04, Thank you for your 5 stars review. We are delighted to know that you enjoy your stay and also compliment our staff's service. Your comment truly motivate us to constantly improve our level of services so that we can exceed our guests expectation and also provide memorable experiences. We appreciate your review and look forward to welcome you back in Crowne Plaza Jakarta. Sincerely, On behalf of Crowne Plaza Jakarta Management
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Wet carpet and smelly towels

By

December 09, 2014

platinumelite

This time not sure why the carpet next to the toilet or perhaps the fridge was very wet on the first day. Quite annoying as I do not usually wear slippers in the room.

Also, the bed sheets and the towels, especially the towels, have a sweaty smell. Most likely due to drying time not enough and stored when still wet that caused the smell. Hopefully this can be improved next time. As I am likely visit again next week.

Posted byCustomerCare
December 19, 2014
Dear Mr. Liu, Thank you for being one of our IHG Rewards Platinum members. Your feedback is greatly appreciated. We are happy that our location worked for your needs. On the other hand, we are disappointed that the condition of the room, specially the carpet, the bed negatively affected your stay. Please accept our sincerest apologies for any inconvenience these may have caused you. We greatly appreciate your feedback as this gives us the avenue to improve on our guest services. Once again, thank you for taking the time. We value you as our IHG Rewards Platinum member and hope you will continue to choose IHG for your future travel needs. Best Regards, John O Case Manager IHGCare
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