Rated 3.9 out of 5 by 55
Rated 5.0 out of 5.0 by RJR25 Clean and Friendly
The staff was friendly and the hotel was clean. Check in and out was easy and conveniently located to the airport. I used the shuttle and that experience was a pleasure as well.
28 August 2014
Rated 4.0 out of 5.0 by gkb13 Nice Hotel Food and Snacks Expensive
Hotel is in a good location for JFK with regular free shuttle service.
Rooms are good with a nice view of the NYC skyline in the distance if room is located on west side of the building.
Only downside was that drinks, meals and snacks were quite expensive and there isn't much in the way of any alternative restaurants, bars or shops within walking distance.
28 August 2014
Rated 1.0 out of 5.0 by Simo-UK Poor hotel
Nicely refurbished but IHG have forgotten the basics here.
Its an airport hotel and next to a freeway. Yet the windows offer almost no soundproofing whatsoever!
The aircon is noisy and if you are unfortunate enough to be near the ice machine you'll struggle to know what is noisier, the aircon, ice machine or the outside noise!
Rooms are nice and the staff are great - but the hotel is poor. If you're here for a lay over or a temp stop....go elsewhere. You may as well prop up the bar all night, I wish I had!
23 August 2014
Rated 5.0 out of 5.0 by Stewart1 Everything was great at this hotel.
From the first moment I parked my car, to the time I left the hotel, I was extremely pleased with the staff, room, food/drinks, and the value of the stay! I would recommend this hotel to anyone visiting JFK, and NYC!
21 August 2014
Rated 5.0 out of 5.0 Great Location for Airport Travelers
A nice clear hotel professionally staffed and run with close proximity to JFK for travelers. Airline crews stay at this hotel so that tells you that it's the right place to stay. Lobby is modern and clean and dispute the busy nature of an airport location the staff is fast and polite. I would recommend this hotel for anyone traveling through JFK that lives in the tri-state area and doesn't want to get up at 4 am to fight traffic to catch a morning flight.
19 August 2014
Rated 5.0 out of 5.0 by Do it for Dhanney A Super Stay at Crowne Plaza New York
Our stay was great. Breakfast was delicious and abundant. The staff were very friendly from check-in to manager, to housekeeping and restaurant. Everybody worked hard and their pleasant smiles to to really tired guests returning from South Africa made all the difference. Check out was a breeze with no holds on the credit card as the account was settled on the spot.
We did not make use of all the services due to the shortness of our stay but we will certainly go back. Shuttle to JFK, free wifi, ATM in the lobby, business center, restaurant a floor below the lobby and other services make this hotel a great place to stay.
I highly recommend this hotel.
17 August 2014
Rated 1.0 out of 5.0 by Guest at CP Worst place to stay before a long flight
My husband and I were simply looking to stay at a hotel by the airport to make our travel in the morning easier and to get some sleep beforehand.
We were placed on the first floor of the hotel and they cleaned the floor the WHOLE entire night. I slept with headphones in just to try to block out the noise but even that didnt work. Doors slammed all night and we got the worst sleep of all time. Hotels should be respectful of the fact that people go here to SLEEP! I would not recommend this hotel for anyone trying to stay over and get some rest before a long flight. Needless to say our day of travel was not pleasant.
14 August 2014
Rated 1.0 out of 5.0 by JFHMN Made reservation but no rooms available at check-in had to wait 1.5 hours
Poor check-in service in the late evening. Long lines and stressed out customers. No rooms available that were clean. They sent me to the bar saying I was on the top of the list to get a room and I would be called. An hour and a half later when I inquired, everyone else was given a room and when I asked if mine was now available there was not any clean ones still. Another 15 - 20 minutes later I got a room. Front desk offered nothing. I gave them my Crown card and they gave it back and said the number didn't work and they couldn't help me. About the worst hotel customer service I have encountered.
10 August 2014