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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 499 reviews
90%
Recommend This Property

Ratings Breakdown

499reviews

  • 5 Stars
    325
  • 4 Stars
    105
  • 3 Stars
    32
  • 2 Stars
    27
  • 1 Stars
    10

The Good & The Bad

By

28 July 2015

The Good:
Comfortable, clean, and over all good stay. The front desk was great and tried helping me out with my issue when I contacted them.

The Bad:
We forgot a book that was signed by the Author in the room. I immediately contacted the hotel (as I was already on the way to the Airport) and they said I needed to leave a Voice-Mail with House Keeping. I called twice a day for a week, leaving a message each time and never heard back from them.

I understand that this was our mistake, but I do not understand how a simple "We didn't find it" or "Hey we found it" could have been complicated. We have family in New Orleans and they could have easily picked up the book.

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convenience and service

By

27 July 2015

platinumelite

The CP in New Orleans is a convenience location for my business. Not far from airport, but quiet in evenings. The staff is helpful with questions and guidance, and the interior facility is nicely furnished and well maintained.

No issues, will surely return.

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Great staff, creepy pictures on room walls

By

24 July 2015

club

The hotel was average but really close to airport. Staff was great and very helpful. Room furnishing was nice and modern but pictures on wall of owner, his family and New Orleans areas were done in a neon psychedelic style that felt like the room was owned by a college student and needed some blacklight.

Posted byHotelStaff
25 July 2015
Thank you for your candid review. I am glad that our staff met your expectations. We have kept your review on file when we next renovate the hotel. Ivy Lim, General Manager
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good hotel

By

23 July 2015

club

very nice and calm stay,
clean and well furnished room.

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Disappointed in the Crowne Plaza New Orleans airport

By

20 July 2015

platinumelite

They did acknowledge that I was there first Spire member. However, I will most likely not stay at this hotel again. Disappointed with cost verse's value, no Concierge lounge - I have never stayed at a Crown Plaza where they didn't have a Concierge lounge, bathroom was small - especially the bathroom sink counter- it was the smallest I have ever experienced.

Posted byHotelStaff
23 July 2015
Thank you for your candid review of the hotel. While most Crowne Plaza hotels provide VIP lounges as an added amenity to guests, not all Crowne Plaza hotels offer VIP lounge as an amenity. We felt that we could provide better service to our guests by consolidating food service in the main dining room and hotel bar. We will keep your comment on file for when we next renovate the hotel, Once again, thank you for your time. Ivy Lim, General Manager
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Staff friendly and pool area pleasant

By

19 July 2015

All the staff was very friendly. Room was comfortable and pool area relaxing. Good location close to the airport, authentic daiquiri place next door and a cafe du monde just on the other side of the I-10. Only takes 15 min to get to the French Quarter w/ no traffic.

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Comfortable bed and great location

By

19 July 2015

club

Nice place to stay and is close to the airport. Awesome shuttle service.

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5 star experance

By

16 July 2015

club

Updated Room
Great New Orleans Restaurant
Great Parking and Shuttle experience
Will stay longer next time

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Great Service

By

15 July 2015

Will be stay here again, all around great service.

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Comfortable bed and great service

By

13 July 2015

club

The staff were very accommodating and friendly! Enjoyed the food and the lounge with the large television sets for easy viewing.

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Convenient to the airport.

By

10 July 2015

5 minute drive to the airport, and they offer a free shuttle. Many stranded travelers and airline crew-members at this hotel. They have a restaurant and bar on-site with some great specials. The staff is extremely friendly and provide great recognition for IHG Rewards Club members. The room was spacious and very clean, but the common spaces of the hotel are showing their age. A little bit drab and dreary. It was a wonderful overnight stay to catch a flight, but I probably won't choose this as a vacation destination hotel.

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Great Customer Service

By

08 July 2015

club

We used the Sleep, Park, Fly option and stayed at the hotel on the front end of our trip. Our return flight was delayed and when we arrived back at the airport it was around 1:30am (past the shuttle service cutoff time). However, I called the hotel and they sent a special van to pick us up anyway! It was so nice of them. We really appreciated not having to pay for a taxi, especially that late at night. Thank you Crowne Plaza!

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