Crowne Plaza Key West-La Concha

Hotel Front Desk: 1-305-2962991

Hotel Fax: 1-305-2943283

Hotel Email: michael.weber@laconchakeywest.com

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Key West International (EYW)

- Distance from hotel: 3 MI/ 4.83 KM East l

- South on US1 to end turn right on Roosevelt Blvd Drive 2 miles turn right on Duval Street , four blocks on left

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- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Valet Parking Only and is $24 per night. IHG Platinum members receive complimentary parking, and Gold Members receive a discounted $13.00/night parking charge.

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Hotel Highlights

Key West La Concha is a legendary resort on famous Duval Street, steps from sand beaches, clear waters, shops, restaurants and exciting Key West attractions.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 743 reviews
77%
Recommend This Property
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Ratings Breakdown

743reviews

  • 5 Stars
    340
  • 4 Stars
    159
  • 3 Stars
    107
  • 2 Stars
    74
  • 1 Stars
    63

Bad service and very dirty room

By

March 26, 2015

When we entered the room it appeared the toilet was not cleaned. We informed reception but they never came back to us. Overall cleaning of the room was very poor anyway. We found very large cockroaches in the room as well.

Wifi in the room did not work well, we also informed reception but they never replied.

Rooms are very loud, every night the drunken neighbours were keeping us awake. Every morning you find empty beer bottles and so lying around in the hotel.

When we decided to have some food during happy hour at the bar the service was very slow. The guy serving us told us he just started his job. When we asked him if he liked it he replied No! After that he walked out and gone missing for more than an hour. The general manager had to help out serving during his absence.

We had a good laugh about this situation as this could have been an episode of Fawlty Towers

Overall overpriced and overrated

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r. peery

By

March 25, 2015

club

Only place available. Felt overpriced for size of room, but location was good.

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Great location

By

March 23, 2015

platinumelite

This Hotel was in a prime location for easy access to the main part of Key West. It was very relaxing and well kept.

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missing amenities

By

March 22, 2015

I sent the below email to the GM well over a week ago and have not had the courtesy of a reply which says a lot.

"My wife and I recently stayed at your hotel for three nights and while we enjoyed Key West even more this time than the last we had some issues with your hotel which I would like to bring to your attention.

We like to have a drink in the room before going out to dinner if we are not driving and found plastic glasses to be not up to the standard which we believe your property connotes. My wife commented that her wine smelled like plastic and I had to agree. Luckily the bouquet of my bourbon was only moderately affected. I traveled 50-90 nights a year for business before retiring. Since I retired my wife and I (we like to travel# are logging 120 plus nights a year away from home. We do not expect plastic glasses in a hotel of this price level.

A piece of good news is when I went to the bar to upgrade my glasses he #name redacted# apologized that all he had was plastic but quickly called room service to have real glasses sent up. I stopped by the desk to pass along my thoughts and it turns out the gentlemen there had received the call and told me he personally would bring them up. The two of them were efficient and polite.

Another issue is ice. I looked all over the floor for an ice machine and finding none called the desk to ask on what floors they were located. I was stunned to find out there is not a single one in the hotel accessible to guests. I can say that while I have been in many a hotel that did not have machines on all floors all of them had at least one machine. I twice encountered other guests wandering the halls with their ice buckets and broke the news to them that there were no machines. They too were not happy. And I have to wonder why you have ice buckets in the rooms if one has to call to have ice brought up as they could bring a bucket. The presence of the bucket to me indicates a machine. I can tell you that other high end hotels do have machines. When I asked why there were none I was told this was "personalized service." To my mind it is neither. Why in the world should I be at the mercy of a room service delay and then have to tip someone $5.00 when I could get my own ice at no cost faster?

Several of your employees #I will not name names# told me they constantly get complaints over the lack of machines and it also is an inconvenience for them.

Also I looked all over the room for a book telling where the pool was, hours of restaurant service, TV channels, etc., all the normal information. I found out that you are reprinting them and have removed the outdated ones. I can understand this but I suggest a simple one page typed sheet with abbreviated information as a temporary measure would be much appreciated by your guests. And mentioning the Happy Hour would increase your bar/food business to be sure. We only found out about it by accident #very nice value and quality of appetizers#. I am sure most guests never even knew about it.

And then there is the business center, or rather lack thereof. I had several emails which I wanted to print so I asked where I could go online with a hotel computer connected to a printer. I was flabbergasted to find out you don't offer this service. I cannot remember a single hotel in the last 15-20 years that didn't have such a service. To top it off your printer was offline with the front desk computers so I couldn't even accomplish printing this way. The next day the same situation existed but an employee #name redacted# was really smart and creative. She had discovered she could print emails so I emailed her personally and she printed them for me. That's how she printed my receipts at check out. She emailed them to herself, accessed her personal email and printed them. She had to do this as your internal connections were still offline. It slowed down the checkout process but it worked.

The property is very attractive and all of the employees I met were very nice. But the services rendered are far from what I expect at these rates #edited to redact amount#.

I hope you take this constructively. I was in a service position for many years servicing a six state territory. I didn't like to hear complaints because I wished that everything went A-OK. But if there was a problem I most certainly wanted to know about it because if I didn't, I couldn't address it. Silence from an unhappy customer can be a disservice to a business."

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