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Rated 3.8 out of 5 by 430 reviewers.
Rated 4.0 out of 5.0 by Great Location, Quality, Amazingly, at the time of my booking, The Crowne Plaza was one of the most cost efficient places in Key West. Location could have not been better! Staff and service was impeccable. The cost for parking there as a guest was unexpected. I had looked forward to the pool 17 July 2014
Rated 5.0 out of 5.0 by Nice hotel and very good service Hotel was very reasonably priced and conveniently located. Staff was very courteous and helpful in making recommendations for lunch and dinner. Only issue that was not addressed when checking in was the condition of the pool. Top of pool was missing several tiles and pool was not especially clean. Upon inquiring as to the condition, we were informed that the pool was being shut down and closed, the day after our departure, for a complete renovation. Would have been nice to have been informed upon check in. Would not have changed our stay however was disappointing for us to discover and have to inquire. That being said, we will stay again on our next trip to Key West. 16 July 2014
Rated 2.0 out of 5.0 by Pool Closed- not disclosed at booking that's all you need to know. Something as significant as major construction noise and a closed pool in a resort location should be prominently disclosed PRIOR to booking this hotel 16 July 2014
Rated 5.0 out of 5.0 by Paradise Ecxellent place to stay!!!......................very adviced to all people for leisure or bussiness!!!!!!!!!!!.................amazing staff......................!!!!!!!!!!!!!!!!!!! 16 July 2014
Rated 4.0 out of 5.0 by Swimming pool not open! Although the LaConcha is a very nice property, we were very disappointed that we were not told that the swimming pool is closed for renovation until we checked in. The hotel did provide an hourly shuttle to other hotels, but it's not the same as being able to walk from our room to the pool. We are also disappointed to see that the roof top bar is gone and being renovated into a spa. 14 July 2014
Rated 1.0 out of 5.0 by go somewhere else. Too expensive. Small beds. Ants in room. When tried to cancel the rest of the stay for these reasons and the pool being renovated. I was told I was still going to be charged for early cancellation. Also no free parking. At this hotel there's no customer service. 14 July 2014
Rated 4.0 out of 5.0 by Nice Hotel The hotel is nice, clean and comfy. But as an IHG gold member, the front desk did not notice it. 14 July 2014
Rated 5.0 out of 5.0 by Great location Very clean rooms. Great location. We had a couple of minor problems that where taken care of immediately. Would highly recommend staying here. We felt very safe. 13 July 2014
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