Crowne Plaza Kitchener-Waterloo

Hotel Front Desk: 1-519-7444141

Hotel Fax: 1-519-7441314

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Waterloo Region International Airport (YKF)

- Distance from hotel: 8.08 MI/ 13 KM l

- 1. Head southeast toward Township 99 Rd 69 m 2. Turn right onto Township 99 Rd 34 m 3. Township 99 Rd turns left and becomes 99 Township Rd 500 m 4. Turn right onto Fountain St N/Regional Rd 17 4.7 km 5. Turn left onto Victoria St N/ON-7 W/Regional Rd 17 (signs for Victoria Street N/Kitchener/County Road 53) Continue to follow Victoria St N 6.3 km 6. Turn left onto Lancaster St W

Kitchener VIA Station

-Distance from hotel: 1.24 MI/ 2 KM

- Turn Right on Victoria Street, Turn Left on King Street, Turn Right on Benton Street, Hotel on Left Side

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- Car Parking Available

- Self-Parking Fee: 12.00 CAD

- Valet Parking Available

- Valet Parking Fee: 20.00 CAD

- Onsite parking available for $12.00 per car per night. Valet parking available for $20.00 per car per night. Daily maximum up to $14.00 per car per day.

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 187 reviews
Recommend This Property
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great Business Hotel


mai 06, 2015

Beautiful hotel. Stayed for business and will stay again if in the area in the future. Good catering options for business meetings.

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Wrong Room and Agitated Staff.


mai 04, 2015


Called your hotel and reserved a certain room. When we got to the hotel, the staff says we upgraded you to another room. There was a Volleyball Tournament Going on in the area and the hotel was full of teenagers. Which your staff should tell people on the phone when they call. I reserved a room with 2 queen beds. When we got up to the upgraded room, it had 1 queen bed and a pull out couch. How was that an upgrade? in my opinion it was a down grade. There was me, my fiancé and my 2 teenage kids. We had to go back downstairs and tell them I wasn't impressed with the room and wanted what I reserved. Then your staff had to look to see if there was even a room in the hotel like the one I reserved. They took forever and i wasn't happy. Your staff seemed to be agitated that they had to replace me in the room I wanted. When someone calls your hotel and reserves a certain room, That's the room the customer should get. Not we upgraded you to another room.

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Excellent Room and guest service


mai 03, 2015


Long time ago I stayed in this hotel when it was Delta ( I believe). Now this has been completely changed!
This is much better now , excellent room , the beautiful check in area and the restaurant of course. Everything looks pretty new and well designed . Hotel staffs are very friendly and helpful .

Posted by HotelStaff
mai 06, 2015
Dear Misra, Thank you for your great 5 star rating of the Crowne Plaza Kitchener-Waterloo following your recent stay with us. We are happy you choose to return following our transition and renovations to become a Crowne Plaza and had a pleasant stay with us. Thank you for your loyalty to our property and we look forward to having you stay again with us. Jenna Assistant Front Office Manager
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Great Experience for Kitchener Stays


mai 02, 2015


I was told not to stay at this hotel, the comments were it was old and outdated. They could not have been farther from the truth. Even though I have stayed at Crowne Plaza hotels many times,, I was sure the hotel would live up to the brand and my expectations.

Beautiful updated rooms with very comfortable beds. Fast WiFi.

Will definitely continue to stay at Crown Plaza hotels and if I return to Kitchener will stay at this hotel

Posted by HotelStaff
mai 06, 2015
Dear MississaugaBob, Thank you for your 5 star rating and review following your recent stay at the Crowne Plaza Kitchener-Waterloo. We are so happy to hear that you enjoyed your stay with us and all the renovations that have been done to the hotel over the last year. Thank you for choosing to stay with us and we look forward to seeing you again in the near future. Jenna Assistant Front Office Manager
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