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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 693 reviews
93%
Recommend This Property

Ratings Breakdown

693reviews

  • 5 Stars
    472
  • 4 Stars
    155
  • 3 Stars
    38
  • 2 Stars
    19
  • 1 Stars
    9

Comfortable bed and good location

By

15 April 2016

club

We stayed for dinner, bed and breakfast.
Good food, good value, great location and on the whole a pleasurable stay.

Posted byHotelStaff
19 April 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Great Hotel, great team.

By

14 April 2016

Great hotel in a good location with an excellent team of staff. Only let down would be the rooms need a little update, however that aside, everything is great.

Posted byHotelStaff
19 April 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Most helpful hotel staff ever!

By

13 April 2016

Superb customer service - especially Emily in reservations! A first class service, nothing was too much trouble and there was a helpful solution to all our queries. The staff are warm ands welcoming and the rooms are of a good size, warm and comfortable with all the things a modern traveller/business person could need. Will definitely stay here again - for work as well as leisure.

Posted byHotelStaff
15 April 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Comfortable bed and great service

By

13 April 2016

club

Lovely hotel, very comfortable rooms. Staff very attentive and friendly, we were offered a complimentary upgrade which was a lovely surprise. We attended the ELO concert at The First Direct Arena so this was a perfect location if you want a little luxury! Taxi service from hotel was efficient.

Posted byHotelStaff
19 April 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Okay, as expected.

By

01 April 2016

Standard Crowne Plaza. Exactly as one would expect.

Posted byHotelStaff
05 April 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Heating was not working

By

31 March 2016

This hotel was understaffed at Christmas. Aircondition was not working in 2 of my 3 rooms that I booked. After 3 visits by customer service the aircon remained faulty. I was offered a discount of parking ticket instead....

Posted byHotelStaff
05 April 2016
Dear Guest Thank you for taking the time to provide us with some feedback regarding your recent stay. Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and I deeply regret that on this occasion, we have failed to deliver this. The feedback we receive from our valued guests enables us to target problem areas and, wherever possible, take the necessary actions to ensure problems can be avoided in the future. On a final note, may I once again apologise for the shortcomings experienced during your short break in Leeds. Kind Regards Marco Frik General Manager
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Suite treat - relaxation break

By

29 March 2016

club

This was about our 7th stay at Leeds Crowne Plaza - on arriving we immediately feel relaxed - the hotel had been closed for a couple of months (Jan/Feb) due to flooding but they are now fully up and running. We used the Spa, bar and enjoyed breakfast in the restaurant both days. The hotel is convenient for the motorway and access to the city centre - in around 10 mins walk you can shop till you drop (we went to Trinity

Posted byHotelStaff
31 March 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Comfortable Syay

By

26 March 2016

Overall stay was comfortable.
Room service was slow and fruit served was stale.

The bath room had some mould which could be cleaned.

Breakfast should be optional - as if one has no time for breakfast you are still charged.

Posted byHotelStaff
31 March 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that in the main you enjoyed your stay with us. For future reference you can book a room only rate where breakfast is an additional extra if you require it. Presumably you booked a bed and breakfast rate? Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Night stay

By

25 March 2016

club

Overall a nice place although the rooms are tired and could do with upgrading. The bath could not be used as the plug was inadequate and did not hold the water.
The bed quilt sheet had some kind of plastic on it which scratched our legs resulting in us having to turn it in the middle of the night. At breakfast we had finished our food before being brought coffee and tea. The dining area was dirty with splash marks on the glass separators between seating. The pool area was not available and was due to be opened on the day we left.
Overall a nice place but the rooms could do with more attention as could the communal areas.
Staff were very nice and helpful.

Posted byHotelStaff
31 March 2016
Dear Guest Thank you for taking the time to provide us with some feedback regarding your recent stay. Here at the Crowne Plaza Leeds we strive to provide each of our guests with the highest level of service and customer care and althought you have given us 4 stars it would appear that in some areas we have failed to deliver this. The feedback we receive from our valued guests enables us to target problem areas and, wherever possible, take the necessary actions to ensure problems can be avoided in the future. On a final note, may I once again apologise for the shortcomings experienced during your short break in Leeds. Kind Regards Marco Frik General Manager
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Flexible guest services

By

25 March 2016

club

Crowne Plaza Leeds is an excellent hotel with good rooms and guest services. Booked the bed, breakfast and dinner option, which was good value and flexible enough to have a relaxed bar meal.

Posted byHotelStaff
31 March 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Leeds Stay

By

25 March 2016

club

Great place to stay great staff but poor when breakfast time comes around

Posted byHotelStaff
31 March 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that in the main you enjoyed your stay with us. I must apologise that you experienced an issue with breakfast. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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Sunday night

By

24 March 2016

platinumelite

I don't normally stay on nights when breakfast ends at ten but it was our wedding anniversary Imanaged breakfast

Posted byHotelStaff
31 March 2016
Dear Guest Thank you for taking the time to provide us with some excellent customer feedback. I am delighted to read that you enjoyed your stay with us. Please be assured I have passed on your kind comments to all of my team, as they serve as a great motivator. Thank you for choosing Crowne Plaza Leeds as your preferred hotel of choice and may I thank you again for your recommendation to future potential guests. We look forward to welcoming you back to the Crowne Plaza Leeds very soon. Kind Regards Marco Frik General Manager
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