Rated 4.5 out of 5 by 147
Rated 4.0 out of 5.0 by DRMAYR Christmas party night
I have stayed at this Crowne Plaza many times. This night was for my client's Christmas party night.
On check in I was met by the usual very friendly and efficient welcome at reception. Well trained staff here do the hotel a great service.
Some of the party members had arrived early and used the leisure facilities. They spoke well of the pool, sauna etc.
The party night was one of a few on the same evening. Ours was in the dining room. Efficient and friendly bar service where the drink prices are high enough to cause quite a lot of comment. This was followed by a very average meal. Pleasant soup for starter. I am afraid that the turkey main course was very basic. Looked like the vegetables had been counted out on to the plate and the meat was completely forgettable. Cheese board was fine but as usual 3 crackers and 2 very small pieces of celery does not allow you to do much with the cheese selection. I recognised all the dining room staff from breakfast duties. Well done all of them - they served quickly and efficiently and always with a smile. The disco was good. Unusualy good sound levels which made talking possible and well chosen music created a good party atmosphere.
A good night was had by all. If I was judging value for money on the meal and drinks it would be in the poor category. However this Crowne Plaza is made for me by the training and attitude of the staff.
Checkout was as usual efficient and friendly. Best reception team I have ever experienced.
I am not planned to be back in Leeds again but if I ever do I will make this Crowne Plaza my first choice in Leeds.
04 December 2013
Rated 4.0 out of 5.0 by Boaters Excellent customer service during Dinner
NB e-mail address correct however incorrect Priority Club details used
I'd booked for a party of six people and we enjoyed a terrific time - special thanks to bar staff for providing private dining facilities due to main restaurant having been booked for a Christmas Party
03 December 2013
Rated 5.0 out of 5.0 by monkeychops Excellent
Stayed just for one night in November, family of two adults, two children. Great deal, bed, dinner and breakfast. Main comments and compliments have to go to the staff - completely blew us away with their friendliness and extremely helpful in relation to absolutely everything!! Really cannot praise them highly enough, in all departments (spa, front desk, restaurant) they went above the normally expected hospitality level of care. We stay frequently in hotels as a family but this really was impressive and exceptional customer service.
Thank you for making our stay so enjoyable
02 December 2013