Rated 4.2 out of 5 by 28
Rated 4.0 out of 5.0 by jajsssaa nice room, very comfortable bed
Bert satisfied overall only the bath wasn't 100% clean but this was a minor complaint
09 December 2013
Rated 3.0 out of 5.0 by KYHiker Great location, otherwise below average
If you are going to catch the Eurostar train service then the location cannot be beat. As close as you can get without being in the train station. Also the proximity to the shopping center EuraLille, the other train station Lille-Flandres, and the city center is very good. The room was also very clean and very fresh.
The staff, however, was very lacking. My check-in experience was mixed. The room was ready for me even though I was quite early and I did get an upgrade to an "Executive" room on a higher floor. I had to ask about the internet access, though, and was given vouchers for a very slow internet service. In this day and age, with a brand such as Crowne Plaza which advertises as a business hotel, internet this slow is a definite impediment.
My check-out experience was, quite simply, bad. Firstly my wake-up call that morning never occurred. I attempted to register a wake-up call the night before via the telephone's dedicated button but it never went through, just beeped. So I called the front desk and arranged a wake-up call which went fairly smoothly despite a slight language gap. But in the morning the phone never rang. I did set another alarm but sometimes that is hit-or-miss with me, having been conditioned at home to respond immediately to a phone call to get me going. They supposedly have a wake-up guarantee, according to the literature in the room, but......
When I checked out the service I received was basically insulting so I did not pursue lodging a formal guarantee complaint about the wake-up call. Upon check-out I was asked if I had eaten breakfast at the hotel. Since I had learned that it was ~20 Euros I certainly did not partake of their breakfast, instead opting for pre-purchasing food from the Carrefour supermarket a block away for my mornings. The clerk acted as if he did not believe me that I didn't eat their very expensive breakfast. Then he asked if I used the in-room mini-bar. Again, I do not pay 5 euros for soda let alone the ridiculous prices for nuts crisps or beer, so I did not use it, and I told him that I did not use it. I got the French equivalent of an eye-roll (a smirk and an exhalation through the smirking lips). So I then said "I used the Carrefour in EuraLille for breakfasts and drinks". I received a look as if I were some sort of underling. I studied French for several years in secondary school and have visited France on multiple occasions. I have come to expect being treated like a subhuman when in Paris since I'm neither rich nor French - so I no longer stay in Paris. My trips elsewhere in France (St. Malo, Mulhouse, Clermont-Ferrand, Lyon, Strasbourg, Evian-les-Bains) have been delightful, receiving normal treatment upon attempting to converse in French and exhibiting my usual jovial personality. This trip to Lille was like visiting a place where folks think they're in Paris. The aggressive begging and rude service everywhere aside, my stay at this hotel was very negatively impacted by the treatment I received at check-out.
Of course "your mileage may vary" and if you are French or speak fluent French then I'm sure you can give it as good as you receive it here, but if you're from elsewhere I recommend staying somewhere other than Crowne Plaza EuraLille. I have been Platinum Status for almost a decade with this hotel group and while I don't expect to be kissed or red-carpeted I do expect decent internet access and reception experience which is not condescending.
24 November 2013
Rated 5.0 out of 5.0 by Zeddy71 Excellent hotel with a remark
Nothing to complain except the wifi network, which has really poor performances. For a four-star business hotel this is quite disappointing.
For the rest, excellent for me.
20 November 2013