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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.1

based on 384 reviews
86%
Recommend This Property

Ratings Breakdown

384reviews

  • 5 Stars
    192
  • 4 Stars
    109
  • 3 Stars
    44
  • 2 Stars
    22
  • 1 Stars
    17

Standards Dropping

By

01 August 2015

Sadly this hotel is beginning to fall away in standard and is need of some TLC which is disappointing as the staff are amongst the best you will come across.

Posted byHotelStaff
01 August 2015
Thank you Hudd76 for your feedback, I can confirm that we are currently in a refurbishment planning process, which has included new carpeting and decor in our Starways Restaurant and main function space. Thank you for your positive comments regarding our staff they are always happy and willing to help. Kind regards Vicki Mangan Guest Services Manager
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Good example of a Crowne Plaza

By

31 July 2015

club

Good quality, clean room with little disturbances. Staff were helpful and friendly on check in and check out. Liked my free club biscuit for being a club member and complimentary water in the room is a definite benefit.

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Lovely hotel

By

30 July 2015

Have stayed before and would stay again. The hotel its self has some lovely features. We had dinner in the restaurant which was very nice and not too expensive.

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Comfortable, Clean

By

27 July 2015

club

Had a great stay at Crowne Plaza, John Lennon Airport! Would highly reccomend this hotel to anyone staying/planning to stay in the area.

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Wonderful Place to Stay

By

27 July 2015

Great experience, Lovely Staff, Great Gym and Spa.

I would have no problem recommending this hotel for others looking for a great place to stay.

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Breakfast improving

By

27 July 2015

platinumelite

Breakfasts at this hotel had taken a decided turn for the worst over the years which dissuaded me from staying for some months. In order to meet up with a friend I booked in again and found that both the service and quality of the food had improved. It is still some way off some of the other hotels in the Liverpool city centre but certainly improved.

Staff service and friendliness still the outstanding feature of this hotel.

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Excellent

By

23 July 2015

club

great hotel, good location, excellent service, friendly staff

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Nice Stay

By

22 July 2015

club

Good beds, great pillows.. poor air con (could not decrease the temperature)

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Poor TV

By

22 July 2015

platinumelite

as a platinum member who normally stays at Holiday Inn Expresses I was very disappointed at the poor channel choice at the Crowne Plaza compared to the cheaper Express chain.
With Freeview ubiquitous these days why you cannot do all those channels baffles me.

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Great nights stay in total comfort

By

20 July 2015

club

Booked this hotel to save us travelling overnight to the airport. No complaints everyone so helpful and made sure we had an enjoyable time. Would definately come back

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VAMOS A MEJOR

By

19 July 2015

Desde mi ultima estancia y comentario parece que ya se toman mas en serio el IHG Rewards. que para mi es importante además de la calidad del descanso y demás detalles del Hotel.

Esperemos tomen buena nota de esto y hagan del IHG Rewards un tema importante pues beneficia tanto a la cadena hotelera Crowne Plaza como a los clientes.

Este vez no hubo invitación de acceso al Executive Lounge aún siendo miembro SPIRE ELITE por lo que veo que aún falta algo de comunicación.

Seguiré recomendándolo a pesar de todo.

Una cosa que no me gusta son las habitaciones comunicadas con puerta lo que aleja un tanto al intimidad.

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hercule rules!!!

By

17 July 2015

Absolutely loved this hotel, as an aviation, and Art Deco enthusast! Great staff, great breakfast, beautiful decor, sound night's sleep!!

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