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Rated 4.4 out of 5 by 237 reviewers.
Rated 5.0 out of 5.0 by Great Hotel & Staff As always a warm welcome was given on check in, great room. Followed by staff who care. 25 November 2013
Rated 5.0 out of 5.0 by Great hotel in perfect location Warm and welcoming reception, good bar area and great breakfast buffet. Staff in every area friendly and helpful. Perfect location for visiting museums, Albert Dock and Liverpool One. 20 November 2013
Rated 5.0 out of 5.0 by Perfect for a weekend away. The location to city centre and facilities this hotel offers are fantastic. Members of staff make you feel welcome and nothing is to much trouble this said our only negative was the bar tender poured an extra measure then tried to charge us for his mistake needless to say he ended up taking it off the bill. Our only gripe over we would go back as it's that good. 20 November 2013
Rated 4.0 out of 5.0 by Excellent Staff My wife and I stayed for two nights during November. Very good location, minutes walk to shopping etc, good parking, excellent reception / concierge check in, rooms presentable and clean, breakfast choice and quality very good, gym is adequate. Overall we had a pleasant stay and met some friendly people. 15 November 2013
Rated 5.0 out of 5.0 by Great service excellent room Excellent hotel central location breakfast brilliant. The only downside would be lack of atmosphere in lounge area. 14 November 2013
Rated 2.0 out of 5.0 by Weekend break Wasn't that impressed with this hotel thought it was expensive for what it is . Paid extra for room with a view over the river but there was a building obscuring the view . There was a constant hum in the room from out side so wasn't great nights sleep. The room was a little dated although clean . The bathroom needs an overhall the shower curtain needed changing it was yellow and crusty at the bootm , hand rail had seen better days and the whole bathroom neeeded re grouting. Breakfast was ok there was plenty to chose from although the mushroom and tomatoes had a funny taste.Overall I wouldn't rush back to this hotel although the location was good you had to pay for parking which was a minus as it was £10 per day. 14 November 2013
Rated 5.0 out of 5.0 by Fantastic Friendly Staff with good food We stayed on the 4th floor overlooking the river mersey and had a very comfortable stay. All staff very extremely friendly, professional and caring. The buffett breakfast i thought was excellent - ranging from fruit, pastries, cereal, porridge, fruit juices, fruit, yoghurts, cooked breakfast which you helped yourself to. The staff could not of been any more helpful or friendly. Excellent hotel - We would definitely go back. The only thing lets the hotel down is £10.00 per night to car park and its added on to your bill when you checkout. Overall expreience - very good and satisfactory. 08 November 2013
Rated 5.0 out of 5.0 by Great 2 days in Liverpool Thank you to all the staff at the Crown Plaza, we had a lovely stay. Even when our room wasn't ready at 2pm a complimentary drink at the bar smoothed the way. In fact it was ready 10 min later anyway. Breakfast was excellent and the kids filled there boots ready for a busy day of walking and shopping. Would recommend this hotel. 31 October 2013
Rated 5.0 out of 5.0 by Great Hotel Fantastic Hotel in a great location. The staff are friendly and welcoming, already looking to book my next trip. 31 October 2013
Rated 5.0 out of 5.0 by Happy times This is my 5 th stay staff, room ,room sevice lovely ,the pool is nice and warm and my kids love it! Thank you. 27 October 2013
Rated 4.0 out of 5.0 by Just something different...? We've stayed here many times before. This time somehow something felt a bit different. We can't quite put our fingers on what but there was something. We always enjoy eating in the restaurant and breakfast us usually a highlight of our stay. Unfortunately this time however, we didn't have the sane excellent experience. We will return but hope we experience what we are used to and what has made us return so many times before! 24 October 2013
Rated 5.0 out of 5.0 by Birthday treat I booked a river view room as a birthday treat for someone who loves the Liverpool skyline and it didnt disappoint. All aspects of our stay were excellent from the greeting, through to our breakfast and checkout. My only regret is that we couldn't stay longer. 23 October 2013
Rated 5.0 out of 5.0 by Jim & Hilary Excellant location centrally placed for docks, shops and eating places. The staff were curteous and the old boy on the front of house was a breath of fresh air loving his job showed in his attiutde to both my wife and I . Excellant. 20 October 2013
Rated 5.0 out of 5.0 by Excellent service, staff extremely helpful My husband and I have just spent 6 nights in the Crowne Plaza Liverpool, and we could not find anything to complain about. The staff were very friendly, and nothing too much trouble. The breakfast was excellent, and the staff always very attentive without being o.t.t. Our room was spotlessly clean and very comfortable, and also very quiet even though we were on the road side as opposed to the river side. Well done everyone!!!! 20 October 2013
Rated 5.0 out of 5.0 by Best hotel in Liverpool I have stayed in every major hotel in Liverpool, and I'm yet to find a better hotel than the Crowne Plaza. It's in an ideal location , close to Albert dock and has a safe and secure car park. 20 October 2013
Rated 5.0 out of 5.0 by Weekend at the Crown Plaza We recently came from New York to help celebrat a family wedding. We had a blast. The rooms were comfortable and very clean. Hotel's located a walking distance from center of town and the staff was very helpfull adn friendly. We fully recommend the Crown Plaza to all visitors. 18 October 2013
Rated 5.0 out of 5.0 by Gerry Paterson Very good hotel, all staff very friendly and helpful great location with good facilities. No parking charge for being a blue badge holder , nice touch Gerry 17 October 2013
Rated 5.0 out of 5.0 by Really nice stay Only stayed one night....but had the best time. Room overlooked liver buildings and waterfront. Great bed. Best breakfast in Town they said....they were right. So much choice . Would go back again definitely. 14 October 2013
Rated 5.0 out of 5.0 by Loved it My husband and I wanted to go for the weekend to see the football but couldn't get tickets so we just went anyway for a break but when we got there the hotel helped us to get tickets for the game that turned out to be a brilliant day for us. I thought the staff in the hotel where very friendly and helpfull and the rooms, pool area and bar very clean and the food was good. I found that this hotel was well worth the money and I would recommend this to friends and family infact I already have and we are thinking of going back next year as we loved it. 11 October 2013
Rated 4.0 out of 5.0 by Enjoyable Stay I was very impressed by the level of interest the staff is showing to your personal need , they are very keen to help and assist you at every way they possibly can , certainly will recommend to all of my friends going there . Only one comment , please add more cheese variety to the breakfast buffet menu as some people are vegetarians or Muslims who cannot eat most of the offered items on the menu. 09 October 2013
Rated 5.0 out of 5.0 by Excellent Staff We had a very enjoyable stay ,the staff were polite ,helpful and cheerful and contributed greatly to the weekend ! 04 October 2013
Rated 5.0 out of 5.0 by My wife and I have stayed here twice recently. We did book through an agent but were impressed by the overall standard of Service and room. We work in North Wales but always enjoy time in Liverpool and the fantastic atmosphere and friendleness it has. Peope are well dressed and wear a smile. We have used other hotels but nothing comes close to the enjoyment we have when we stayed at the Crown Plaza. Its location is perfect and our first night was in a twin double bedded room with river views. As soon as we saw the room and dropped off our luggage we were in a very happy place, and things were great throughout our stay. My wife was very happy with the standards in all aspects, followed by a great breakfast the following morning. We will always look to the Plaza on our future visits to Liverpool for accomodation, and hope to be there again soon. Cheryl & David 02 October 2013
Rated 5.0 out of 5.0 by An enjoyable experience We would thoroughly recommend this lovely hotel to any traveler. Our short break was to celebrate our wedding anniversary and we couldn't have picked a better location. We chose a queen room with river view and it was superb. There was a minor problem with a small table but it was sorted within ten minutes of it being reported. Excellent! The staff, without exception, were pleasant, welcoming and helpful from the minute we arrived until the minute we left. Our stay was for three nights bed /breakfast but was way too short. The buffet breakfast was superb and everything was piping hot and plentiful. A fairly new member of staff,Jayne, in the breakfast room is to be applauded for her smile alone and we hope she will still be there for our next visit,a terrific asset to the team. A big thank you also to Joanne for recognising our anniversary with a beautiful card and cake. Lovely gesture. A wonderful location - not to be missed. Thank you. 30 September 2013
Rated 5.0 out of 5.0 by The best After travelling round the world this summer and staying in Crowne plazas in Singapore, Australia and Auckland, Crowne plaza Liverpool is by far the best. For service, comfort and a fabulous breakfast and evening meal you can't beat it! It was great to be back there this weekend! 25 September 2013
Rated 5.0 out of 5.0 by Fabulous staff Can only suggest that you try it! Staff friendly and helpful - really, a really good experience. Location very good. Have to say I would struggle to stay anywhere else in Liverpool. 24 September 2013
Rated 4.0 out of 5.0 by excellent service and friendly staff the hotel was ideally situated in the heart of liverpool we stayed at the hotel for the phill mack country show which was excellen, t many thanks 20 September 2013
Rated 5.0 out of 5.0 by Great location We have stayed at the Crowne Plaza hotel Albert Dock on a number of occassions. This is a very nice medium size hotel in a great location next to the Liver Building and within easy walking distance for Albert Dock museums, Liverpool One shopping and restaurants near Water Street/ Brunswick Street area . The hotel staff are always pleasant , excellent buffet breakfast , good size swimming pool. The hotel also has private secure parking. 12 September 2013
Rated 4.0 out of 5.0 by wonderful stay We arrived very early on the first day and were allowed to check in at 10am as a room was already available. The big giant behind the desk (sorry didnt get your name) was so pleasant, jolly that he even allowed us to check out at 2pm the next day instead the usual 11. Kayleigh and Frank were just as nice always helpful and yes we did ask alot of questions about where to go first ...where the nearest or best place was to eat. The hotel room was ok but is need of a facelift but was clean with a good view of the mersey and the liver building. The hotel overall is very well placed for ferries, liverpool one shopping center and sightseeing in general or just relaxing. 11 September 2013
Rated 5.0 out of 5.0 by FANTASTIC Very helpful and friendly staff in ALL departments. Comfortable and relaxing. Great pool! Walking distance to city centre, all bars and restaurants on dockside, the cavern and much more. 11 September 2013
Rated 5.0 out of 5.0 by Excellent Customer Service from Start to Finish! Great service from the Front-of-House team at CP Liverpool. It started with Stephanie calling me as I had booked two rooms in my name for the same night - it was intentional, but I have double-booked in error before so this was a really appreciated checking call. Arrived and was greeted by a professional and friendly Reception team who advised, as a Platinum IHG Rewards member, I'd been upgraded! Checked in to my room to find chocolate cake and birthday greeting for my wife! I'd mentioned it was her birthday when talking to Stephanie the previous week when she called. Great that she had taken the time to note this and then do something so simple ....but so special. All other features of the hotel were of a high standard too - bar staff, breakfast, immaculate room etc...but the 'jewel in the crown', for me, at CP Liverpool has to be Stephanie and the Front-of-House team for their exceptional Customer Service. Many thanks to them all. 10 September 2013
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