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Rated 4.4 out of 5 by 226 reviewers.
Rated 5.0 out of 5.0 by personal service I forgot to order a newspaper when I checked in but the staff remembered which one I have and it was delivered to my room, a small thing but it made me happy. 21 August 2013
Rated 3.0 out of 5.0 by brilliant staff poor room and problems with air-con All the staff were excellent and helped with all enquiries.Thought the room was quite small and the furniture in poor condition but the on-going problems with the air-conditioning spoilt our stay which was quite disappointing .There was an attempt to rectify the aircon fault after we had complained and an engineer was sent to look at the issue ,thought he had fixed it but we suffered the same problem as our first night -room far too hot - toooooo hot to sleep. 18 August 2013
Rated 5.0 out of 5.0 by Well Done Crown Plaza After surfing the internet for choice of hotel I shortlisted several in the Docks area. I opted for the Crown Plaza as it offers parking facilities on site which I regard as a must, also my past Holiday inn experiences over the years have generally been very good. The reception staff were welcoming especially the Commissionaire who greeted us at the entrance, his customer relations skills were outstanding. The reception area was busy but comfortable and very pleasing to the eye. There was an exception to this when I called in to the gents toilet, someone had scattered newspapers and toilet roll over the floor this was at 11am, I was surprised to see that later in the evening it was still there. Our bedroom was clean and comfortable with a good view from the window, shame that the window could not be opened as all rooms benefit from fresh air. I switched on the air con to cool down the room but after turning it off the fan could be heard rather noisily as though it was turning slowly and making a groaning noise, a bit of maintenance needed as it did disturb efforts to relax. The club lounge was small but pleasant. The snacks available were very limited ie nuts crisps olives and very small pieces of garlic bread, the sort of thing that some hotels place on the bar. Unfortunately empty glasses, cups and plates were left on tables throughout the day without anyone taking responsibility to clear them away making it look scruffy. Breakfast was the best I have ever experienced in a Holiday Inn, it was on par with any Hilton. The staff, cleanliness and range of choice were first class. Compliments must go to the chef and supporting staff. Would we stay here again ? without hesitation. Thank you. 15 August 2013
Rated 5.0 out of 5.0 by Good place to stay. Good hotel as ever. Second time I have used Crowne Plaza this year and will definitely stay again. 10 August 2013
Rated 5.0 out of 5.0 Marvellous customer service I lost a tiny diamond earring in my room. The Housekeeper Seraphina found it for me!! She & the lady who cleaned the room emptied the vac bag & sorted through the grotty contents (with no guarantee of success of course). Fabulous staff. 10 August 2013
Rated 5.0 out of 5.0 by The best of the best in all aspects cannot praise enough Have been to the crown plaza numerous times and their attitude is allways the same helpfull and friendly . L have a son who is in a wheelchair and they go out of their way to insure everything is just right for him. All the staff are are A1 10 August 2013
Rated 4.0 out of 5.0 Very nice Good central hotel with great pool and leisure facilities. Reception were very helpful and friendly . Rooms are nice and breakfast buffet was good. Bar staff were very laid back and at 1 stage I counted 6 staff but waited 5 minutes to be served. 10 August 2013
Rated 5.0 out of 5.0 by Club Lounge When we went in for breakfast all the tables were full of used plates and we could not find anywhere to sit, so we went to the restaurant and purchase a very nice breakfast. The club lounge was fine on the evening well serviced we enjoyed a drink before dinner, that was also very good and value for money. 08 August 2013
Rated 5.0 out of 5.0 by Excellent Hotel We only stayed at the hotel for 1 night but I wish it had been longer. From the minute we arrived I could not fault a thing!! The staff were so friendly and helpful, The bar area has just been re-furnished so was lovely and modern, really nice to sit and have a drink before you go out. The rooms are lovely and clean, very comfortable. The spa and swimming pool area is great, we had a nice relaxing swim and Jacuzzi. The location is excellent, it is right next to the dock area, Liverpool one shopping centre is less then 10 minute walk and you are close to Matthew street and plenty of restaurants and bars, you do not need your car at all as you can walk to everything. I am really looking forward to going back to Liverpool soon and the Crown Plaza will be top of my list. 08 August 2013
Rated 5.0 out of 5.0 by Super Location Chose a waterfront bedroom and were allocated 4th floor on check-in which was very speedy with attentive reception staff. Lovely bright airy room with view over the waterfront. Superbly appointed bathroom with plenty of space for toilet bags etc., and good selection of toiletries. Plenty of drawer space with robes and slippers and air conditioning which was a bonus as it was very hot. Bed extremely comfortable. Can't comment on the Spa facilities as didn't use due to lack of time. Very relaxing stay and we will return very soon. 08 August 2013
Rated 5.0 out of 5.0 by Excellent hotel and location I had an excellent stay here for a short break in Liverpool. The staff were exceptional! 05 August 2013
Rated 3.0 out of 5.0 by OK our room was quite expensive so we expected a big luxury room, instead it was a pretty box standard small room, to start off with we got given the wrong room number so couldn't get into our room, then we got into the room and as 4 adults were staying in one room, we were quite squished. There weren't enough towels for 4 adults and luckily we had taken our own. We couldn't use the fridge in the room unless we filled it (another expense#. There was a huge ant in one of the beds! The beds were quite comfy but they should have been for the price we paid. There had been a wedding in the hotel and we arrived back to the hotel to 3 police cars outside the doors #just what you need to see). We used the swimming pool and the spa, they were nice and relaxing and also had a treatment in the beauty, cannot fault the ladies in there. They were lovely and chatty and welcoming, gave us idea where to go out etc. Overall was an ok stay but for the price we paid I expected better 03 August 2013
Rated 5.0 out of 5.0 by fantastic staff,very helpful brilliant hotel,comfy rooms,and the staff just couldn't do enough,always smiling,especially abbey,ten outta ten for everything;; 31 July 2013
Rated 4.0 out of 5.0 by room was very comfortable and air con fab overall exp was good. To make it excellent, you need to focus on the food quality,esp hot breakfast later in the morning when some had been on show too long. Also, the bar snacks could be improved in quality. However, the staff are excellent plus!! and nothing appears too much trouble for them. They are a great asset, continue to look after them as they make any stay so relaxed and worthwhile. Thank you we will be returning 30 July 2013
Rated 5.0 out of 5.0 by Very good hotel Excellent location, room and public areas well decorated and modern. Clean and comfortable. Friendly bar staff. Very good breakfast spread. Would definitely stay here again if visiting Liverpool. Car park on site reasonably priced and convenient. 27 July 2013
Rated 4.0 out of 5.0 by Still good I still really enjoy my visits to Liverpool where I find the staff and the location excellent. My only criticism has been the Club Lounge and I was extremely pleased to see that the rumours are true and the Lounge is about to get the much needed facelift. The staff from cleaner up are the most helpful in any IHG hotel I have stayed in (and thats quite a few) and nothing is a problem and all with a genuine smile. You can park the car up and everything that Liverpool has to offer is on your doorstep. Highly Recommended 16 July 2013
Rated 5.0 out of 5.0 by Great city, great location This was our first visit to Liverpool and what a charming city! The hotel location could not be better - steps to the Mersey ferry, next to the lovely Three Graces buildings, a quick walk to the museums, and great restaurants nearby. The hotel was spotless, very comfortable, and truly had some of the friendliest people we've ever encountered (and we're in hotels at least 10 nights a month). Highly recommended! 12 July 2013
Rated 5.0 out of 5.0 by Great Stay We stayed at The Crowne Plaza Liverpool one night for a birthday treat. The staff were lovely, the breakfast was excellent,we didn't have our evening meal at the hotel . The room was spotless & there were two double beds in our room which were very comfortable. The location was great, the hotel is right next to the river & opposite the Liver building. It's right at the heart of the city & shops & restaurants. If I had one small moan it was the view, we paid extra for a river view buit most of it was obscured by part of the hotel & a building on the river front. But all in all a lovely hotel, great food, location & staff . 10 July 2013
Rated 5.0 out of 5.0 by A Great Example of What Service Should Be As on every stay the staff at this hotel are superb. Friendly, helpful and make your stay a pleasure. The service starts at reception and continues throughout. The management at this hotel have got the winning formula. A special mention for Luke who when I was checking out just after 04.00 hrs made my day start with a smile. Good location and always a pleasure to stay at. Thanks Dan 02 July 2013
Rated 4.0 out of 5.0 by Excellent venue for visiting Liverpool. Exceptional breakfasts! A brilliant choice to visit Liverpool. All the main attractions are within easy walking distance, including the Mersey Ferry. Lots of shopping and eating choices to suit all tastes and prices. Car parking is on site and easy to find with Sat Nav. 02 July 2013
Rated 5.0 out of 5.0 by lovely hotel friendly helpful staff reelly enjoyed our stay in liverpool ,,hotel was lovely staff friendly and helpful, lovely buffet breakfast would highly reccomend city and hotel 29 June 2013
Rated 4.0 out of 5.0 by Good all round hotel. Really good service with attentive staff. Breakfast was superb and catered for my wife who is a vegetarian. Nice view over looking the water. Even though there was a wedding throughout the day it did not disrupt any of our plans, speaking to staff, service at the bar. 28 June 2013
Rated 5.0 out of 5.0 by good hotel and location the staff made this an excellent experience,great location exellent service good food (fresh) would recommend this hotel to very quiet,everything we asked for before we booked 25 June 2013
Rated 5.0 out of 5.0 by All round good expereince and very convenient. Excellent staff, food (especially breakfast which is sensibly included in the tariff), rooms (ask for one with a view over the Mersey). The "Executive Lounge" seems to be superfluous - I have never seen anyone in it. Location is excellent especially for the Isle of Man ferry, Pier Head, "Ferry across the Mersey" and the wonderfu "Museum of Liverpool". l 19 June 2013
Rated 5.0 out of 5.0 Great stay for Passport Office visit As a family of four, with two small children, we had a lovely overnight stay. Pool was great, breakfast superb. Location was perfect for a trip to the Passport Office and Liverpool City Centre/Docks. Only complaint was high parking charges on day of departure if I wished to leave car in hotel carpark for a few hours. I had to move my car to the undercover car park next door which was significantly cheaper. 19 June 2013
Rated 5.0 out of 5.0 by great Liverpool hotel My wife and I really enjoyed our stay. The room was well appointed and the bed very comfortable. The location is great and we'd recommend it highly to anybody visiting Liverpool. The staff were very helpful and helped me in my quest to find some good pubs where I could enjoy cask ale. 18 June 2013
Rated 2.0 out of 5.0 by Recent visit The bedroom was tired and the carpet was ripped and stained. The bathroom cramped for an upgraded room. The choice of programs on the television was limited. The menu for an evening meal was also disappointing with the menu in the bar better value. The staff in the bar were very good and attentive. The lounge was disappointing with insufficient options for breakfast and surprisingly no toaster. 11 June 2013
Rated 2.0 out of 5.0 by Liverpool Was disappointed as a priority club member, I asked for two double beds as wife was not staying told they did not get the info from my request which was recorded when I booked and from a telephone conversation the day before visit. Secondly they offered me a twin room above a wedding reception told this would mean our sleep would be affected was told only offer they had. I then had to share a double bed with my son. Asked that due to not meeting my request what could they offer to make my experience rememberable was told due to high number of priority members I could not get the club lounge an area I have used on the last five occasions visited. Was the worst time I have had from this hotel which i have visited many times but worst of all was told I had to pay for papers I did not order, said my profile said I read the times and mail, sorry but told would not pay and I had left them in the room were they will stay. I have always enjoyed my stay visiting my kids but this time was so disappointed. 07 June 2013
Rated 4.0 out of 5.0 by great venue We had a great stay, the room was nice and clean, the staff are friendly and helpful and the breakfast was to die for after a night out. If I had to criticize I would say the bar prices are way to high, we would have drunk a lot more if they had been more reasonable. Over good stay and would return x 06 June 2013
Rated 4.0 out of 5.0 by Great customer service On arrival we felt a little disappointed as we had booked and paid for a kingsize 'river view' room - although the river was visible it barely passed as the stated category room, it should have been classed as a 'dock view' room. However, on bringing this up with the staff on reception, we were moved to a fabulous room with a great view of the river. The customer service could not be faulted. The breakfast was fantastic with planty of choice for everyone and we would definitely stay at the Liverpool Crowne Plaza again! 03 June 2013
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