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Rated 4.4 out of 5 by 274 reviewers.
Rated 5.0 out of 5.0 by Decent sized room and good location with friendly staff Stayed one night in Club Room for friend's 40th weekend which I had mentioned when booking. Lovely surprise chocolate dessert arrived with birthday wishes inc card. Nice touch. Worth the additional cost for Club Room for space in the room and benefits of Club lounge, drinks and quieter space to relax. We were going to theatre and this was easy walk there and with Blackfriars tube right opposite it was ideally located to travel to other parts of town. Reception was excellent (Sara sp?) in particular was kind and helpful. 21 August 2013
Rated 5.0 out of 5.0 by Family break in London This hotel was absolutely brilliant. It is child friendly, has a great location and excellent transport links. Reception, concierge and breakfast room staff all really helpful and welcoming. Genuinely good hotel when travelling with kids. 19 August 2013
Rated 5.0 out of 5.0 by Modern Hotel, Large Room, Comfortable Bed This is a beautiful hotel in a very good location, across the street from the Underground and Blackfriers Pub. My husband and I spent 5 nights while on vacation in London and would stay here again. Our room was large, very comfortable bed, love seat, desk, 2 closets, plenty of drawer space, beautiful modern bath, air conditioning and a great view. Recommend the breakfast package - was excellent! From the moment we checked in, staff was excellent ( thank you Angelo for making us feel at home and escorting us to the beautiful hotel bar.) The Italian restaurant is excellent. This hotel is a jewel. 17 August 2013
Rated 4.0 out of 5.0 by Very comfortable Excellent location. Staff were polite and very helpful. Rooms were clean and breakfast was lovely. 17 August 2013
Rated 4.0 out of 5.0 by Pretty good The room was pretty comfortable. The lobby area is cavernous and difficult to create atmosphere: there was only one other table occupied when I ate dinner there. In the bedroom there is nowhere obvious to plug in the kettle except by placing it on the floor so a high level socket would be an advantage. The air con lowest setting gives too much noise and blast, at night I would like very slow air circulation and no noise. I wouldnt discourage anyone from going - overall its pretty good. 17 August 2013
Rated 4.0 out of 5.0 by Comfortable room and helpful staff. Really enjoyed our 2 night stay. Good location and nice atmosphere. Would definitely stay again. 16 August 2013
Rated 5.0 out of 5.0 by Great location, nice ambience and friendly staff Stayed for a night, very pleased with the hotel service and ambience. Location is great just door step of blackfiars tube station and a stone throw away from St Paul Cathedral. Highly recommended for both business and leisure trips. 14 August 2013
Rated 5.0 out of 5.0 by Lovely room and excellent facilities The standard of the room was excellent,the staff were very helpful and friendly and the food was delicious.I will definitely return. 12 August 2013
Rated 5.0 out of 5.0 by Fantasic Great hotel very handy for all the major attractions, very luxurious comfortable and the staff were great. 12 August 2013
Rated 5.0 out of 5.0 by Weekend away Friendly staff very welcoming lovely comfortable beds very good weekend thanks 05 August 2013
Rated 5.0 out of 5.0 by Perfect choice for St Pauls and South Bank So glad to get into the climate controlled calm and comfortable rooms after our "see everything in two days" London visit. Perfect location for our exploration of St Pauls, South Bank, Tower Bridge - our South American guest couldn't stop saying wow but was delighted that the hotel provided our oasis between sites, dinner, theatre etc. Great! Would stay again. 02 August 2013
Rated 4.0 out of 5.0 by comfy bed and quiet room the room was quiet and the bed was very comfortable. The amenities could be a bit nicer and the way the bathroom door opens in very crunched. The rooms and halls are clean and the staff was very friendly and helpful. The location was great. I didn't like the hair dryer at all.... 01 August 2013
Rated 5.0 out of 5.0 by Simply the Best! I stay at hotels all around the world, but the Crowne Plaza London City (City) is, without doubt, the best! The location, rooms, facilities and food are ideal for my needs, but what really stands out is the excellent staff and customer service. They really do everything they can to help! I would thoroughly recommend City - absolutely brilliant! 01 August 2013
Rated 5.0 out of 5.0 by First class hotel First time at this hotel, stayed with my son and daughter. Excellent location for getting around London. Staff friendly and helpful. Rooms well kept and very comfortable, had 2 lovely nights sleep. Breakfast great. Thanks for a lovely stay. 30 July 2013
Rated 4.0 out of 5.0 very happy I think the Crowne Plaza London - The City is a excelente hotel because it is a very nice, confortable and very good located hotel and it has good prices for the customers an very good service. My wife, my children and I are very happy with it. 29 July 2013
Rated 5.0 out of 5.0 by Excellent hotel Quiet and extremely comfortable clean rooms. Calm and friendly hotel, doesn't feel like the usual busy London hotels. Would definitely return. 29 July 2013
Rated 5.0 out of 5.0 by Excellent location with luxurious accommodation Opposite Blackfriars stations and a minute or so from the Embankment, this hotel was perfectly located for the family gathering we travelled by train to attend. We were impressed with the high standard of our club room and the range of facilities provided. Also the fact that check out was not until midday. We had a quiet and comfortable stay. We have no hesitation in highly recommending the Crowne Plaza Hotel. 26 July 2013
Rated 5.0 out of 5.0 by Perfect stay for our first visit to London Our stay at the Crowne Plaza Hotel London was a complete joy, one of our best hotel stays ever. The room was very clean and fresh, big and luxery bathroom. Beds were incredible comfortable. The breakfast buffet was amazing, worth every penny! And the staff was incredible helpful and friendly. I could totally recommend this hotel to everyone I know and I would definitely come back for our next trip to London 25 July 2013
Rated 5.0 out of 5.0 by Wonderful stay To be honest I must confess this hotel was not my first choice. But as we booked very late most hotels in central London were full. Furthermore we were looking for an hotel with a more central location. My travel agent recommended me this hotel. Well first of all this hotel is not that far from central London and is really accessible through either tube or bus, Blackriars station is just on the other side of the street. We also enjoyed walking along river Thames to reach Covent Garden or Westminster Bridge. In fact we never used public transportation so few. The hotel now : we arrived on Friday evening and were warmly welcomed by staff. The room was a very good surprise as it is really big compared to London hotels standards. Big comfortable bed, spacious room and noise free (from inside and outside). After our first night we enjoyed a delicious breakfast with a large choice of meals. Staff is really polite and devoted to customers at all times. We definitely will go back there for our next stay in London. 24 July 2013
Rated 4.0 out of 5.0 by beds and rooms were very comfortable location is very central and well connected with underground railway network to move around . staff was very helpful and courteous . rooms were very good and comfortable even for a family and spaceous .Overall a good place to stay and see London . 19 July 2013
Rated 5.0 out of 5.0 by Fabulous stay I booked this in April for a function on The Wellington on the Embankment on 12th July. I got an excellent quote for 2 rooms but on arrival, could not get the 2 rooms together. However the management gave us an upgrade to parallel rooms which I thought was very professional of them. The hotel was within walking distance of our function. I most certainly would stay again next year for same function. 18 July 2013
Rated 5.0 out of 5.0 by Excellent Service I stayed in the CPLtC as a part of a tour group and I enjoyed my experience. The rooms were well kept, the staff was professional and timely, and I was able to get the most for my money. The only downside was the location, while it is located right next to Blackfriars' station, it was a bit far from the most popular attractions in London. But no more than a 20-30 min walk. 17 July 2013
Rated 5.0 out of 5.0 by Great location and clean We recently spent 7 days at this property. The room was spacious, clean and very comfortable. The Black Friar tube station is just across the street. I would highly recommend this property for your stay in London. 15 July 2013
Rated 4.0 out of 5.0 by Lovely room and nice staff All good. Just would've liked that extra bit of customer service which the Convivium Club claims to offer 14 July 2013
Rated 5.0 out of 5.0 by A Crowne Jewel among London Hotels We had a delightful time at Crowne Plaza,London, the City. Our room was comfortable, quiet and Impeccably clean. The daily breakfast buffets provided a wide range of delicious choices. Patricia, at the front desk, was a delight. Her gracious manner and ability to provide us with any help we needed made us feel welcome and at home. Lee, the concierge gave us wonderful suggestions for sight-seeing and was amazing in his knowledge of the best ways to get around the city. We were treated as valued guests by all members of the hotel staff. This is definitely a hotel we will use again on our next trip. 13 July 2013
Rated 2.0 out of 5.0 by Comfortable bed but service was not up to expected standard. Overall this is a comfortable hotel in a fantastic location in the centre of London. Unfortunately the service provided was not of the standard expected. When entering the room it was only prepared for 2 guests when it had been booked for 4 and this took several phone calls to rectify. The breakfast service on the Sunday was poor with no one taking charge and ensuring tables were cleared of plates. Also there were no plates made available for pastries and cereals even after being prompted a number of times. In the room, the complementary water was not replaced and the room was extremely warm even with the air conditioning on its coldest setting. Overall this lack of attention in service did not stop my family and I from enjoying a fantastic weekend in London. 12 July 2013
Rated 3.0 out of 5.0 by Convenient hotel, wouldn't recommend if staying on Holiday Inn points This hotel was very convenient to the tube system, as it's right across the street from Blackfriars tube station, and the roads are easy to cross. We also had a small dessert waiting in the room, to celebrate my husband's birthday. I had mentioned when we booked the hotel that he was turning 65 years old. Unfortunately the message was written :"Happy 68th birthday". We stayed using Holiday Inn points, and as a platinum member, I expected a bit more consideration. When asked if I would be upgraded, we were told there are no rooms with two double beds, on the executive floor. We were asked if we wanted a daily paper, however it didn't get delivered until we requested it again. I would have thought that platinum priority members might get free internet, but that was not the case either. We stayed for 5 nights, and 1 drink coupon was the only recognition we received. I had bragged to my family about how well I am treated at Holiday Inns, in the United States, but unfortunately, they were not able to experience the same amenities. Might change my points to get airline miles after our experience. 05 July 2013
Rated 5.0 out of 5.0 by Relaxing comfortable stay This is the second time we have stayed at this hotel and it always manages to meet our expectations and more. Beds so comfortable with two decent bouncy pillows each, lovely snuggley duvets we all had a great night's sleep. Not disturbed or heard any noises from other guests or adjacent rooms. Spacious room with two double beds, also provided with the essentials plus more. Breakfast plentiful and enjoyable. Staff very accomodating and pleasant. 05 July 2013
Rated 5.0 out of 5.0 by Great Service Overall this location is consistent with what one would expect from a Crowne Plaza location, nice site, great rooms, location etc. What separates this location from it peer group is the astronomical level of service and appreciation the staff have for their customer. I have never had an onsite manager come and make a personal greeting and acknowledgement of my priority club status I was not only surprised when Gintare went out of her way to do so but grateful, kudos to you and all your staff. Special thanks to your concierge team Frank and Daniel as well who made things possible that added to the enjoyment of our stay, well done. We have stayed at this location is the past and will certainly stay again (longer next time) there is no reason to go anywhere else. Thank you all so much,your efforts truly emphasize what makes for great business. Sincerely and appreciatively, 30 June 2013
Rated 5.0 out of 5.0 by Very spacious room Lovely hotel and very spacious room. Staff were all very friendly and helpful and provided a very high standard of service. 28 June 2013
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