Rated 4.2 out of 5 by 98
Rated 4.0 out of 5.0 by Jessa1776 Clean,location is very accessible to Central London,nice staff and very helpful
First time in Crowne Plaza.Lots of choices at breakfast buffett.Very helpful staff
26 February 2014
Rated 4.0 out of 5.0 by geeky2562 Improved experience
After a few stays where my Platinum status didn't get me anywhere , I am very pleased to say that my last two visits I have been upgraded .It also seems that procedures have been tightened up also .I use this hotel for work as its only 10 minutes away .
The only downside is that I know the room service menu backwards and it is quite limited and quite expensive ,I have to be quite careful otherwise I go over my expense limit.It would be nice to see a few more staples on the menu like Pizzas in various flavours instead of the more fancy items which are currently on there and cut out the chunky chips which seem to come with every meal ,
Wireless also seems to vary widely
25 February 2014
Rated 4.0 out of 5.0 by Diamondstar Repeat Stays
Have stayed at this hotel a few times over the last few weeks and would just like to say how friendly and helpful all the staff have been.Just used the hotel as husband had to work nearby and there is not alot around but as always with a Crowne Plaza the most comfortable beds and having booked a Club Room the advantage of using the Club Lounge with wine and beer from 6pm right up until 10pm which is always very welcome after a long day!. Just want to thank the staff and recommend this hotel if you ever need to be in this area.
18 February 2014
Rated 4.0 out of 5.0 by geeky2562 Nice Hotel very variable on benefits
I stay at this hotel as its the closest to my work .The hotel is good generally , what I find not satisfactory is the upgrade policy .As a platinum member I am used to being upgraded but the message I got back from the check in clerk last time was "Sorry sir we cannot upgrade you as you are staying too many nights" I looked at him in disbelief as I was paying more money for more nights but turned down as too many nights .I have also been accepted for a upgrade ie club room and then turned down for the club lounge , the message I got back then was "sorry sir you have to pay for a club room to qualify for club lounge" .On another occasion I was upgraded and when asked about club lounge was told "Of course sir if you have a club room you are entitled to club lounge .It seems to be whatever check in clerk is on has his or hers little rules.The last one and most annoying one is when some of my colleagues have checked in previous night got a club room and club lounge and I cannot join then as have been turned down .Staying in London a lot in next 6 months will see what happens
31 January 2014
Rated 4.0 out of 5.0 by markszx nice over night stay
a little bit far from the center of London.
however, good public transportation connection.
16 January 2014
Rated 2.0 out of 5.0 by AP2014 Should not be part of IHG
I read the reviews of this hotel before I booked, and I wanted to give them the benefit of the doubt. Arriving at the hotel, I loved it and I wanted to stay there. The receptionist that was helping me was really nice and courteous. However, her colleague seemed irritated when she asked her questions. As the checkin process continued, that same colleague seemed really disinterested in helping me. She was not willing to upgrade me to the club level room, even tho I'm a Platinum member. In addition, she informed me that I was going to pay for internet, when their policy states that it is free to Platinum members.
Leter that day, I wanted to access the club lounge, and the person working on the front desk told me that I'm not allowed. I told him that I'm staying in the club level, but he stated that even tho I'm staying in the club level, I still dont have access to that. I was shocked as I was told earlier at the check in that I did.
To me, it seemed like these employees did not receive a proper training of knowing their hotel and IHG rules, regulations, and policies. Therefore, if you don't know the policies of IHG and of the hotel, you should not work there or the hotel should not be part of the IHG as it ruins the good reputation of IHG. No one was on message and they seemed to contradict one another.
Although, the hotel appearance was great, I still would not recommend this hotel to my fellow IHG reward members, especially those that have higher levels (Gold and Platinum).
07 January 2014
Rated 5.0 out of 5.0 by Thomas8383 Great Hotel and good location
Crown Plaza Ealing is a very convenient hotel for leisure travelers, with the subway station direct downtown within 2 min walk. Staff was proficient and helpful.
05 January 2014
Rated 5.0 out of 5.0 by josephine3 Loved it. Been before - will come again.
We managed to book the same room as we'd had before. The double bed is huge - real luxury and comfort. Also the location of this hotel makes it so easy to drive to. The parking works well and there is a tube station just outside!
The breakfast is first class with plenty of choices and plenty of time to enjoy it.
01 January 2014