Crowne Plaza London - Ealing

Hotel Front Desk: 44-208-2333200

Hotel Fax: 44-0845-6180190

Hotel Email: info@cp-londonealing.co.uk

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
London Heathrow (LHR)

- Distance from hotel: 12.5 MI/ 20.12 KM West l

- Head south on Control Tower Rd toward Inner Ring W, Take the 1st right onto Inner Ring W thenContinue onto Tunnel Rd W. At the roundabout, take the 3rd exit onto the M4 ramp to Central London/Hammersmith/Hayes/Heathrow Airport. Merge onto M4. Exit onto Great West Rd/A4 toward A406/A205/A315/N & S Circular.

Train
Hanger Lane

-Distance from hotel: 0.01 MI/ 0.02 KM West

- Hanger Lane tube station (central line) is immediately adjacent to the hotel.

Underground

Hanger Lane

- Distance from hotel: 0.01 MI/ 0.02 KM West

- The hotel is next to the tube station.

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 12.50 GBP

- 81 Car parking spaces; the charge for overnight car park is £12.50 per night for residents and is subject to availability.

Print Hotel Fact Sheet

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Hotel Highlights

Take time out to shop in style with the Shopping Package at Crowne Plaza London-Ealing. Our VIP Pass to Westfield shopping centre, 4 miles away, features discounts at a variety of stores, with offers changing monthly. Book the package with your reservation today.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 154 reviews
88%
Recommend This Property
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Ratings Breakdown

154reviews

  • 5 Stars
    72
  • 4 Stars
    54
  • 3 Stars
    14
  • 2 Stars
    5
  • 1 Stars
    9

Excellent hotel. Excellent service. Slightly let down by breakfast

By

September 24, 2014

platinumelite

Reception and restaurant staff were outstanding.

Room quality and cleanliness was excellent.

Club lounge was excellent.

I only have two criticisms of my stay:

1. The TV channel choice was dire. I have never had such a limited choice in an IHG hotel before. Please bring this in line with your other hotels.

2. Breakfast was 'okay' but it didn't meet the standards of the rest of the stay. There needs to be separate serving utensils for each food group. Having one spoon for beans and tomatoes and for black pudding and sausage just isn't good practise. Also the only sausages available were the 'herby' sausages. I understand that some people like them but I don't and would prefer a choice of a plain sausage especially at the price that I was paying.

My stay was otherwise exemplary and I would definitely recommend this hotel to my friends and colleagues.

Posted byHotelStaff
September 29, 2014
Dear LynneAC, thank you for the great feedback about the staff and cleanliness. We acknowledge your comment about the TVs and are very pleased to tell you that the whole system is being upgraded on 13th October, with HD 32" TVs. Apologies about the breakfast, this is being dealt with internally. Hope to welcome you back again in the near future.
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There are lots of hotels in London. Avoid this one.

By

September 14, 2014

Unwelcoming, surly reception on arrival. Check-in was slow and tedious.

The experience was further marred by the unhelpful attitude of the Duty Manager in resolving an issue with the fauthy air-conditioning in the room. His offered solution was to "open the windows", even though the room faces a busy main highway.

Hotel public areas does not feel upside in any way. Not at all worthy of a Crowne Plaza. Every Holiday Inn is better.

Best to avoid. There are many other IHG properties in London.

Posted byHotelStaff
September 17, 2014
Dear Whytheneedfornickname, first and foremost please accept our sincere personal apologies that our hotel failed to meet your expectations. There is no excuse for any of our guests to experience a lack of professional and genuine, caring customer service. However, we can inform you that we are enhancing all aspects of the hotel and the new owning company are investing +£2 million, starting with new TV and Interent systems, which are being installed in Oct 14. This is also on the back of a significant recruitment drive which is nearing completion and the new team members commencing at the end of this month.
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Not your normal Crowne Plaza

By

September 09, 2014

If you are used to staying in Crowne Plaza hotels, then this will be a major disappointment.
Wouldn't recommend to anyone used to enjoying the premium service of a Crowne Plaza Hotel.

Posted byHotelStaff
September 17, 2014
Dear Abby80, please accept our sincere personal apologies for the hotel service falling below your expectations. We can inform you that we are fully aware of what needs to be addressed and a major recruitment drive is nearing completion. This is being backed up by +£2 million investment by the hotel's new owning company; starting with new TV and Internet systems being installed mid Oct this year.
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Old good times...

By

September 08, 2014

platinumelite

New staff at the reception, new staff at the check-in and check-out.

I do regret when old staff was there, precise, punctual, efficient, always with a smile.

Now light bulbs in the bathroom are not working (and not even changed), loose shower, no one knowing where the laundry bags are kept… OMG...

Posted byHotelStaff
September 17, 2014
Dear Luigi S, sincere apologies for finding standards being lower than you have previously experienced. There is no excuse for this, however we can inform you that this is being addressed and the agency staff on reception are being replaced with hotel employees this month. Once again our apologies.
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