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Rated 4.3 out of 5 by 375 reviewers.
Rated 5.0 out of 5.0 by Great start to Holiday Met by friendly staff at reception and quickly checked in. The room had been upgraded to an executive one and this was large and had a desk with all the ammenities. Very clean. The bed was realy comfortable and the pillows and bed linen quality very high. Great nights sleep. Reasonable evening meal in the bar served by attentive and polite staff. Beakfast very good with a wide range of choice and well presented. Quality food. Will definitely stay here when I next have to fly from Heathrow 27 February 2014
Rated 5.0 out of 5.0 by Great customer service First room we checked in to was absolutely disgusting. There was trays piled with used plates and several empty glasses sat outside the door. Once we had walked into the room it stank of cigarettes. As an asthmatic, i was completely appalled after going into a coughing frenzy & could not physically stay in the room. However, once we contacted reception to inform them of the situation they apologised and immediately offered us another room with complimentary breakfast. The 2nd room was clean and comfortable, and breakfast was fantastic; as per usual. The level of customer service is outstanding at the Crowne Plaza and will definitely be back! Thank you! 26 February 2014
Rated 4.0 out of 5.0 by Friendly welcome Crowne Plaza Heathrow provides a convenient and friendly experience for those using the airport. The trainee at reception could not do any more when we checked in and through the hotel all staff encountered were most friendly and helpful. Overall a most pleasant experience. 25 February 2014
Rated 4.0 out of 5.0 by As expected The quality of service here was as expected for the price. It did it's job, which was close proximity to the airport. One thing that bugs me about this chain of hotels is that high speed wifi is not free as they will have unlimited. Even more annoying that I had to sit in the chairs outside the lifts to get any decent reception. 25 February 2014
Rated 3.0 out of 5.0 by airport hotel Starting to look a little dated. bedding etc needs updating 25 February 2014
Rated 5.0 out of 5.0 by Great hotel Super hotel. Large rooms, great food and very reasonably priced. 25 February 2014
Rated 5.0 out of 5.0 by Great room and helpful staff Up to the point of my stay I'd had a very long and tiring day, my mood lifted almost as soon as I entered the hotel, there seemed to be something quite cheerful about the building. At check in the assistant immediately offered to change my room to one more appropriate for my family and arranged for a cot to be put up for my youngest daughter as well as for a later check out time for the next day. She also offered me an activity book for my eldest daughter which helped keep her occupied during our stay and the long car journey home after the next day. My wife and I also greatly appreciated wide range of facilities on site in particular the swimming pool and free guess laundry room. There were also a number of nice little touches that made you feel as though genuine thought had gone into making our stay as comfortable as possible such as the scented pillow spray that helped me get to sleep. We wouldn't think twice before staying again 24 February 2014
Rated 2.0 out of 5.0 by after years of loving the place, a real mess this time i liked this hotel until last week. I am a platinum level IHG. no room upgrade no complimentary room goodies. not able to order room service food to the lounge. called room service 3 times it rang out, got picked up and they hung up on me. went to restaurant. there were 20 other customers for a ?100 seat restaurant. waited ages to get my order taken and a full 30mins to get a steak with fries. i asked for dijon mustard. waited 5 mins. no deal. english mustard? chef forgot to order. manager very apologetic. comped meal. nice but id have liked things done properly. happy to pay. complained on check out about other probs. very apologetic receptionist gave 20% discount. just want a no hassle stay as i have had on many occasions before. 24 February 2014
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