Rated 4.0 out of 5 by 166
Rated 3.0 out of 5.0 by Q8Musty Great location but expect some noise.
We chose this hotel because we wanted something a bit more special than the usual Holiday Inn/Travel Lodge experience and were prepared to pay extra for it. We were going to the O2 so the location was great - really handy for the DLR and only 2 stops. The room was nice (fantastic view of the Thames, Emirates Air Line and 02) although the in-room safe didn't work and the breakfast was great (really good selection and helpful staff). The only problem was the noise. I think we were unlucky with our room allocation because it was directly above the function room. The noise from the disco was ridiculously high - there was no way anyone could sleep through it. We rang reception and were assured it would stop at mid-night. At 12.20 we rang again, to be told they had extended the party until 1am. They asked if we wanted to move to a different room but having been in bed since 10.30pm following a long-haul flight, this was not what we considered an acceptable solution. I'm sure if we had stayed in a room on a higher floor or at the opposite end of the hotel, our stay would have been much more enjoyable. Unfortunately, the noise spoiled what should have been a relaxing and comfortable stay.
05 December 2013
Rated 4.0 out of 5.0 by Splash154 Xmas dinner and bed
The Crowne Plaza is a very bright and comfortable stay. We were attending an arranged xmas dinner with friends and we were very pleased with our room. However, we were disappointed by the bar service which was attentive but very slow even when in the afternoon there was virtually no one in the bar, as our drinks took forvever to be served.
The xmas dinner was okay although disappointed by the portion size and the DJ's playlist was very much dictated by those groups with the biggest influence e.g. a much larger set of Asian diners who, as much as we like Bhangra music etc, was a bit too over powerful all night, especially, as this was a Xmas party?!?! I am afraid the other guests with us agreed this too. However a great hotel just little niggly things that spoiled the fun.
04 December 2013
Rated 5.0 out of 5.0 by Gregor500 GREAT SERVICE
I stay weekly in the Crown Plaza and the staff consistently make it a home away from home. Location, food and facilities are all good but the staff make your stay worthwhile.
02 December 2013
Rated 4.0 out of 5.0 by M33onTour Enjoyable stay
Great location for access to various venues. Hotel provided us with a good base and we had an enjoyable stay. Pool, sauna and steam room were all clean and of a high standard.
02 December 2013
Rated 4.0 out of 5.0 by KMTTTTTT Still no takeaway cups!
Use this hotel regularly but it's a little frustrating when week after week I am told they have run out of takeaway cups when I want to have breakfast on the run
01 December 2013
Rated 5.0 out of 5.0 by Sophie82 Flawless
Staff at this hotel are wonderful, obviously well trained and a real asset to the brand.
I had the best night's sleep here I have ever had away from home. Bed was soooo comfy.
30 November 2013
Rated 4.0 out of 5.0 by jskny Excellent Hotel but In Room Safe didn't work
A lovely hotel in a quiet but easily accessible location with excellent friendly staff.
Breakfast was delicious & included vegetarian sausages. We followed the advice of a previous reviewer & booked a Queen Bed River View room - well worth the extra few pounds.
The ONLY problem we had was that the in room safe would not lock. We were offered a change of room (if available) or the use of a safe box in reception. As we were only there for two nights & in a bit of a rush to get back to the city on the night of arrival we opted to use the safe box rather than change room.
There was a slight wait to access the safe box on the first evening because staff were very busy. They were very apologetic & really couldn't have done more to help.
Planning to return in the Spring & hope to have time to use the Quad Club & Spa.
28 November 2013
Rated 2.0 out of 5.0 by chels88 nice hotel, not worth the price..
once we arived at the hotel there was no one to greet us at reception, eventually someone came and told us where to go (didnt show us) we found our room to find it had been nicely cleaned, in the bathroom we had no towels so phoned reception and asked for some.. twice, we asked for 2 towels to eventually recieve 6. In the room the carpet was ripped, 1 of the curtains had stains down them the shelving units in the bathroom were chipped.. So we paid the extra and had breakfast there the next morning.. we arived in the dining hall to not be greated again, when someone came and showed us to a table they were very pleasnt and we were able to have a hot drink straight away, the food was dry from where it had been stood, bread stail and at 1st no chef to be found to prepare and egg?? once he was dealing with us, the egg also consisted of shell, but was happy to replace this once we adressed our isue with them.. That morning before checkout we thaught wed check out the spa, to wich we discoverd that it was a mother and todler swimming group in the pool wich happens everyday from 9am untill around midday, the gym members were not happy with this and saying what a pain it can be at times as they wish to use the facilities provided. cutting our time in the spa short in the womens changing rooms wich were heaving! there was dirty nappys in every shower, wipes and sweet wrappers. (i hope this was just a bad day) but not quite what i expected to see in a spa, its put me off kids of my own! upon checkout it apeared we had disturbed the receptionist from a convosation on her mobile.. when she called us over checkout and paying for parking was very straight forward.. Beautiful hotel, just apears to be under staffed?? i hope they were having a bad few days while we was there, not quite what i expected for the money!!
28 November 2013