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Rated 4.1 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 by Very accomodating and good facilities All our requests for our stay were catered for. Would stay there again 25 February 2014
Rated 3.0 out of 5.0 by comfortable room, noisy staff Disappointed that despite asking for a double bed when booking, I was allocated a single with no acknowledgement or apolgies. Room was comfortable and clean but i was woken up early on Wednesday morning by two of the staff having a heated argument outside my bedroom - resulting in me having to get up and request them to be quiet!!! 24 February 2014
Rated 5.0 out of 5.0 by Nice room, nice view I stayed for one night for a work trip. I don't stay at expensv hotels so my expectations are probably a lot less than most. So to me, the hotel was excellent. There was chocolates and biscuits, which went soon after I put my bags down! I had a view over the docks which was lovely, although some of my work collegues got a not so nice view of the car park, so it's luck of the draw. The bathroom was nice and shower facilties were warm in the morning. The breakfast itself wasn't the best I've ever tasted but there was a good variety of types and the staff were really polite and friendly. Good times were had by all! 24 February 2014
Rated 5.0 out of 5.0 by Great service Would recommend with good location to O2 ab And conferences 23 February 2014
Rated 3.0 out of 5.0 by General / evening service I chose Crown Plaza for only because I'm an ex colleagues of IHG. Knowing the standard the IHG set to be the number one hotel it's not what I felt during my stay at your hotel. The welcome experience, I didn't feel at anytime it's an IHG hotel. The receptionist who check me In at the beginning was flexible while the team leader didn't have any hospitality flair. The room set up was a twin bed while I was alone in the room, I believe it is as well a guest basic expectation. To have a double bed size when open the door instead of having a twin bed in the room. The evening service at the bar was the most disappointment, I work in the hospitality business for more than 18 years, I was sad to find hospitality colleagues forget the essential of the service culture. "the customer is the king / what ever the level the customer is" No acknowledge, to have a service I have to hand sign for more than 15 min to be seen and the sad part it was not a busy night. I request a beer on one evening the barman told me I do not have time now as I'm doing a cocktail and I was patience and very understanding but after his cocktail, he basically ignore me and never ascertain that my order been taken. I had to go again to the bar and find someone else. The same barman did it the second evening and until i left the hotel. As you must be aware that I left one day before my departure it just because of my pure disappointment. I will never recommend dockland crown plaza to any of my supplier and nor my customer as my experience was the most unsatisfied. 21 February 2014
Rated 2.0 out of 5.0 by dissapointing experience We arrived on Sat 8th Feb at luchtime and checked in all very efficiently we then went off into london sightseeing .as it was meant to be a romsntic weekend. The problrms happened on our return. We found the toilet was blocked and it took the concierge man over 1 hour to fix using kettles of boiling water and a plunger it had obviously mot been checked before guests arrived We then thought would go down to the resturant fora meal which we did and it was frezzing cold all other guests had overcoats on in bar and resturant. We eat our meal and tried sitting in the bar but it was really cold so my wife asked why at reception and was informed the heating could be turned on if required and they would try and find a warm corner for us we said dont bother as we would go up to ourthe room.it should not be uncomfortably cold in any hotel.What was meant to be a romantic relaxing weekend turned into a nightmare.very dissapointed with crown plaza not what we had been led to believe quality was.awaiting their constructive comments 16 February 2014
Rated 5.0 out of 5.0 by comfortable bed spotlessly clean room Friendly welcome, great room, fabulous breakfast. Booked specifically to go to a concert at the O2, extremely convenient location as 2minutes from tube and Emmirettes Express cable car, which was a great way to travel to the O2. Would definetely return to the Crowne Plaza! Shall take my swimming costume next time 14 February 2014
Rated 4.0 out of 5.0 by Comfortable but food was a let down The hotel itself was lovely, presentation and comfort was good, although the bar area was very cold and slightly stark. The English breakfast was a let down as the ingredients seemed cheap and it was rather greasy. Not very enjoyable. The pool was rather cramped and due to the private swimming lessons taking place it was hard to actually swim in the pool. 14 February 2014
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