Crowne Plaza London Docklands

Hotel Front Desk: 44-20-70552000

Hotel Fax: 44-20-70552001

Hotel Email:

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

London City Airport (LCY)

- Distance from hotel: 2.2 MI/ 3.54 KM East l

- When exiting the airport, turn right, at the end of the road right again. Leave the roundabout at the 1st exit, at the next roundabout also take the 1st exit. Follow signs to Excel West. The hotel is on the left hand side.

London Heathrow Terminal 1 (LHR)

- Distance from hotel: 35 MI/ 56.33 KM West l

- Follow signs to M4, central London. Continue onto the A4. Cross central London via Victoria Embankment A3211 and follow signs to Docklands, City Airport, Excel West. The hotel is on your left hand side.

London Gatwick (LGW)

- Distance from hotel: 40 MI/ 64.37 KM South West l

- Follow signs to M23 towards London. Head to M25 towards Dartford. Exit onto A2 towards London. Drive through Blackwall Tunnel and follow signs to City Airport and Excel West, The hotel is on your left hand side on Western Gateway.

Royal Victoria Station

-Distance from hotel: 0.1 MI/ 0.16 KM North

- Take the A112 towards Newham, take a right onto the A1011 towards ExCel, follow road and follow signs for ExCel West, the hotel is on the left hand side just before the ExCel Centre.


Royal Victoria (Docklands Light Rail/DLR)

- Distance from hotel: 0.1 MI/ 0.16 KM South

- Leave Royal Victoria DLR station to the south side and walk towards the newly built residential flats. Follow the foot path in between the two building. When you come to the water front, turn left. The hotel is on your left hand side.

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- Car Parking Available

- Self-Parking Fee: 16.00 GBP

- The hotel has ample outdoor parking on site. non-residents £32, hotel residents £16 for 24 hrs.

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Hotel Highlights

Our dedicated Crowne Meetings Director takes care of the details when you invite up to 250 people to banquets or conferences in our 8 comfortable meeting rooms. Choose Crowne Plaza London Docklands as your backdrop for business success close to Canary Wharf, the ExCeL Centre and Emirates Airline Cable Car.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 494 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Home from Home


28 February 2015

I stayed at this hotel for a birthday celebration with my husband weekend sightseeing.

The hotel is perfectly located for 02 and we did a lot of sightseeing in central london and on the Thames. So close to the Emirates Air we used it several times for this. The area itself is so different for Central London hotel just what you need to return to after few busy days in the City. The bar and restaurant had a good atmosphere.

I loved the rooms they had been newly refurbished so felt very luxurious and modern beds were really comfortable and I slept so well. As it was my bday they gave me an upgrade which was a lovely welcome. And they sent a platter of cakes with Happy Birthday in Icing which was a lovely touch made me feel very special.
We had an excellent view from our room over the Royal Docklands great for people watching when you are spending time in the room. This is the key I have been to many hotels in my years and I was genuinely just happy to be spending time in the room and hotel as felt very at home and staff were all really helpful and welcoming nothing was too much trouble.

I loved my visit to this hotel and will definitely visit other Crowne Plaza and be back to pay London Docklands a visit. Thank you for making my birthday celebration very special indeed.

Posted by HotelStaff
01 March 2015
Dear Birthdaygirl43, It`s been a thrilling moment to read your feedback on our hotel and what it offers. Staff at Crowne Plaza London Docklands bride themselves in each and every effort that they render to their guests. Our hotel has fully been renovated and presents contemporary bedrooms that are compatible within the market. Our dedicated and devoted staff recognise all guests as individuals. If you inform us before hand of any special occasion or of something different you may need, we will do our best to make you happy. We are looking forward in welcoming you back, Kind Regards, Nobert Ndlovu Guest Services Manager
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Great for ExCel Events


28 February 2015

I stayed at the Crowne Plaza Royal Docklands for the ExCel Center - Triathlon Show as a presenter. Very good hotel experience, kind staff, and high quality internet access. Would highly recommend.

Posted by HotelStaff
02 March 2015
Dear jmwalker93, Thank you for choosing to stay at the Crowne Plaza London Docklands. It`s so wonderful to learn on how you have enjoyed our hotel services. It is such positive comments that keep us motivated as a team and full fill our service delivery promise in our hotel. I am looking forward in hearing from you soon. Kind Regards, Nobert Ndlovu Guest Services Manager
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BVE trade show stay


27 February 2015


Only 1 lift working. The entrance door was out of action. It was freezing in the bar area. If you used the stairs you could not open the door to enter the 2nd floor. The mini bar was not refilled.

Posted by HotelStaff
01 March 2015
Dear Kal Duke, It has been a disappointing moment to learn that when you last stayed with us you experienced some down-falls from our side as a hotel. I would like to apologise for the inconvenience this may have caused to you, please be assured that our guest lift and hotel front revolving doors are in full operational. Looking forward in hearing from you soon, Kind Regards, Nobert Ndlovu Guest Services Manager
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Super stay


26 February 2015

Staff and Service was great. Stayed with my family for 1 week and everybody was simply outstanding and loving to my children.
Facilities are beautiful and newly refurbished.
Would recommend to anyone.

Posted by HotelStaff
27 February 2015
Dear CABBEY, Thank you for choosing to stay at the Crowne Plaza London Docklands and for taking the time to leave this motivational review. We are delighted to hear that you and your family had a wonderful time with us and we are looking forward to welcoming you back in the near future. Once again thank you and warmest regards, Jorge Suarez Interim Guest Services Manager
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