Crowne Plaza London Docklands

Hotel Front Desk: 44-20-70552000

Hotel Fax: 44-20-70552001

Hotel Email:

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

London City Airport (LCY)

- Distance from hotel: 2.2 MI/ 3.54 KM East l

- When exiting the airport, turn right, at the end of the road right again. Leave the roundabout at the 1st exit, at the next roundabout also take the 1st exit. Follow signs to Excel West. The hotel is on the left hand side.

London Heathrow Terminal 1 (LHR)

- Distance from hotel: 35 MI/ 56.33 KM West l

- Follow signs to M4, central London. Continue onto the A4. Cross central London via Victoria Embankment A3211 and follow signs to Docklands, City Airport, Excel West. The hotel is on your left hand side.

London Gatwick (LGW)

- Distance from hotel: 40 MI/ 64.37 KM South West l

- Follow signs to M23 towards London. Head to M25 towards Dartford. Exit onto A2 towards London. Drive through Blackwall Tunnel and follow signs to City Airport and Excel West, The hotel is on your left hand side on Western Gateway.

Royal Victoria Station

-Distance from hotel: 0.1 MI/ 0.16 KM North

- Take the A112 towards Newham, take a right onto the A1011 towards ExCel, follow road and follow signs for ExCel West, the hotel is on the left hand side just before the ExCel Centre.


Royal Victoria (Docklands Light Rail/DLR)

- Distance from hotel: 0.1 MI/ 0.16 KM South

- Leave Royal Victoria DLR station to the south side and walk towards the newly built residential flats. Follow the foot path in between the two building. When you come to the water front, turn left. The hotel is on your left hand side.

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- Car Parking Available

- Self-Parking Fee: 16.00 GBP

- The hotel has ample outdoor parking on site. non-residents £32, hotel residents £16 for 24 hrs.

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Hotel Highlights

Our dedicated Crowne Meetings Director takes care of the details when you invite up to 250 people to banquets or conferences in our 8 comfortable meeting rooms. Choose Crowne Plaza London Docklands as your backdrop for business success close to Canary Wharf, the ExCeL Centre and Emirates Airline Cable Car.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 550 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Excellent stay


30 April 2015


Thank you to the staff of Docklands Crown Plaza for the absolutely perfect stay that we enjoyed on Saturday 25th April. My son took part in the London Marathon on Sunday and the staff were fantastic and made us feel very welcome and provided everything to make the build up to the marathon easy i.e. special evening meal suitable for the athletes, early breakfast, information to make travelling across to Greenwich simple. I don't believe we have stayed at Crown Plaza hotels previously but we have no doubt that we will stay with them again. Every member of staff that we had dealings with were kind, polite and helpful. Great stay everything was excellent.

Posted by HotelStaff
03 May 2015
Dear LesleyG66, It is lovely to learn that we helped in our small way in making sure your son's marathon experience was a great one. I am glad you felt our little additions in regards to the special evening meal prior to the Sunday, early breakfast on Sunday and travelling information were especially helpful. Even more importantly you would consider to stay again with us. Thank you so much for your positive feedback and I look forward to welcoming you back very soon. Regards, Mari Irazusta Assistant Front Office Manager
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friendliness and all needs met


29 April 2015


Overall i could not fault any aspect of our stay at this hotel. All needs were met and more, which is like a lot of hotels i have been to, what makes this one stand out is the friendly staff and great atmosphere in the bar. The location is beautiful and right opposite the Royal Victoria tube station. I have an amazing time in London and will definitely be going again and will most definitely be using the Crowne Plaza again.

Posted by HotelStaff
01 May 2015
Dear Lou25, Thank you for sharing such nice review regarding your recent stay at the Crowne Plaza London Docklands. We pride ourselves on providing excellent customer service and a comfortable stay for all our guests in order to make The Crowne Plaza London Docklands feel like home. It is great to know that you had an amazing stay and that you leave with such a positive impression of the hotel and I am looking forward to have the pleasure to welcoming you back again in the near future Kind regards, Michelle Ramirez Guest Services Manager
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booked for convenience


29 April 2015


I just wanted a hotel close to the exhibition centre so I was pleased to get a reasonable priced room so close to the rail station.

The icing on the cake was the standards of the room, beds and facilities but above all staff that really acted as if they were pleased with my business and not just giving lip service. From reception through to bar and food, a good experience that should be expected but is rarely surpassed as in this case.

Highly recommended.

Posted by HotelStaff
03 May 2015
Dear micnic, It is great to hear your positive comments. I am especially pleased to hear that you received such excellent service from our staff members. I will pass your comments to all to ensure we continue to give the same quality service. I hope to welcome you back very soon. Kind regards, Mari Irazusta Assistant Front Office Manager
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Comfortable bed but food disappointing


26 April 2015

Hotel looks a bit dreary outside but foyer welcoming. Room a little dated but spotlessly clean and comfortable. Staff nice but food not up to Crowne Plaza standards..

Posted by HotelStaff
28 April 2015
Dear sasha 990, Thank you for choosing to stay at the Crowne Plaza London Docklands, and for taking the time to post a review regarding your recent experience with us. We are glad to learn that you enjoyed your room and the interaction with our staff. It is a shame that you did not like our food menu, we aim to update it every few months but your feedback will be taken on board seriously. We do hope to welcome you back in the future. Kindest regards, Jorge Suarez Guest Services Manager
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