Crowne Plaza London Docklands

Hotel Front Desk: 44-20-70552000

Hotel Fax: 44-20-70552001

Hotel Email:

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

London City Airport (LCY)

- Distance from hotel: 2.2 MI/ 3.54 KM East l

- When exiting the airport, turn right, at the end of the road right again. Leave the roundabout at the 1st exit, at the next roundabout also take the 1st exit. Follow signs to Excel West. The hotel is on the left hand side.

London Heathrow Terminal 1 (LHR)

- Distance from hotel: 35 MI/ 56.33 KM West l

- Follow signs to M4, central London. Continue onto the A4. Cross central London via Victoria Embankment A3211 and follow signs to Docklands, City Airport, Excel West. The hotel is on your left hand side.

London Gatwick (LGW)

- Distance from hotel: 40 MI/ 64.37 KM South West l

- Follow signs to M23 towards London. Head to M25 towards Dartford. Exit onto A2 towards London. Drive through Blackwall Tunnel and follow signs to City Airport and Excel West, The hotel is on your left hand side on Western Gateway.

Royal Victoria Station

-Distance from hotel: 0.1 MI/ 0.16 KM North

- Take the A112 towards Newham, take a right onto the A1011 towards ExCel, follow road and follow signs for ExCel West, the hotel is on the left hand side just before the ExCel Centre.


Royal Victoria (Docklands Light Rail/DLR)

- Distance from hotel: 0.1 MI/ 0.16 KM South

- Leave Royal Victoria DLR station to the south side and walk towards the newly built residential flats. Follow the foot path in between the two building. When you come to the water front, turn left. The hotel is on your left hand side.

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- Car Parking Available

- Self-Parking Fee: 16.00 GBP

- The hotel has ample outdoor parking on site. non-residents £32, hotel residents £16 for 24 hrs.

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Hotel Highlights

Our dedicated Crowne Meetings Director takes care of the details when you invite up to 250 people to banquets or conferences in our 8 comfortable meeting rooms. Choose Crowne Plaza London Docklands as your backdrop for business success close to Canary Wharf, the ExCeL Centre and Emirates Airline Cable Car.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 362 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars



September 26, 2014



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nice reception staff


September 23, 2014


great front reception staff and nice touch with the wine in the upgraded room .

breakfast quality could be improved

Posted byHotelStaff
September 26, 2014
Dear Guest, I would like to thank you for such a constructive feedback as it is lovely to hear from our guests when they have nice stay. I am very glad that our team looked after you so well during your stay with us. Kind regards, Michelle Ramirez Guest Services Manager
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Always a good experience


September 23, 2014


I've stayed in this hotel several times over the past few years, usually when central London options are too expensive or sold out. As it's a quick ride on the nearby DLR straight in to Bank it's very convenient for work and training courses and extremely well priced providing nothing's happening at the nearby ExCel centre.

Most times I've had my room upgraded due to my Platinum status and the front desk staff are helpful enough. I always find I wait longer to check in than I do in other places, but maybe my timing's bad.

I usually eat room service in hotels - I'm an anti-social beast at heart and prefer to sit in my room and get work done or watch a film. Each time the service has been efficient and the food good.

The reason I haven't marked it with a full 5 stars is that unlike some other Crowne Plaza's there's no lounge (or at least not one my Platinum membership grants me access to!) and it's very poor value for money if there's an event nearby. A small niggle also is that the two lifts can take a while to get you up and down in the morning.

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Great place


September 22, 2014

I have stayed in Crowne Plaza only for 1 night as I was visiting a venue in O2 arena. The hotel was very easily found from the train station. All the staff that I had a pleasure to deal with was very helpful and polite. Room was clean and had everything one needs for a one night stay. I have used the spa facilities too as they were included in the price. The spa is fantastic, clean, big enough for the size of the hotel and very well equipped. The surroundings of the hotel are lovely and great for a good walk. l will stay in this hotel again as it is very well run and is handy from the commuting point of view.

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