Crowne Plaza London Docklands

Hotel Front Desk: 44-20-70552000

Hotel Fax: 44-20-70552001

Hotel Email:

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

London City Airport (LCY)

- Distance from hotel: 2.2 MI/ 3.54 KM East l

- When exiting the airport, turn right, at the end of the road right again. Leave the roundabout at the 1st exit, at the next roundabout also take the 1st exit. Follow signs to Excel West. The hotel is on the left hand side.

London Heathrow Terminal 1 (LHR)

- Distance from hotel: 35 MI/ 56.33 KM West l

- Follow signs to M4, central London. Continue onto the A4. Cross central London via Victoria Embankment A3211 and follow signs to Docklands, City Airport, Excel West. The hotel is on your left hand side.

London Gatwick (LGW)

- Distance from hotel: 40 MI/ 64.37 KM South West l

- Follow signs to M23 towards London. Head to M25 towards Dartford. Exit onto A2 towards London. Drive through Blackwall Tunnel and follow signs to City Airport and Excel West, The hotel is on your left hand side on Western Gateway.

Royal Victoria Station

-Distance from hotel: 0.1 MI/ 0.16 KM North

- Take the A112 towards Newham, take a right onto the A1011 towards ExCel, follow road and follow signs for ExCel West, the hotel is on the left hand side just before the ExCel Centre.


Royal Victoria (Docklands Light Rail/DLR)

- Distance from hotel: 0.1 MI/ 0.16 KM South

- Leave Royal Victoria DLR station to the south side and walk towards the newly built residential flats. Follow the foot path in between the two building. When you come to the water front, turn left. The hotel is on your left hand side.

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- Car Parking Available

- Self-Parking Fee: 16.00 GBP

- The hotel has ample outdoor parking on site. non-residents £32, hotel residents £16 for 24 hrs.

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Hotel Highlights

Our dedicated Crowne Meetings Director takes care of the details when you invite up to 250 people to banquets or conferences in our 8 comfortable meeting rooms. Choose Crowne Plaza London Docklands as your backdrop for business success close to Canary Wharf, the ExCeL Centre and Emirates Airline Cable Car.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 432 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

a night to forget


December 15, 2014

The accommodation was as one might expect .....but outside the security of the bedroom the set up was less than adequate. Poor bar staff, overpriced services and exceptionally poor quality food and dining room service left a very bad taste in the mouth and indelible memories I long to forget. As a Christmas night out, McDonald's offers better quality and value unless you like cold roast potatoes, hard brussel sprouts and overcooked carrots to complement poor quality puff pastry shells with stodgy fillings. The waitress was insistent we went to the bar to fetch our own drinks too.

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Hospitality at its best


December 14, 2014


It was a sheer joy staying at the Crowne Plaza London Docklands. The location is excellent and would be difficult to beat. The staff acted in a very polite, professional manner and are always on hand to help when the need arises. The superior room was sublime and the subtle lighting, in the room, does give you a rejuvenating lift. The room itself was fresh and cleaned to a very high standard. The breakfast was nice and the staff working their made it feel like home rather than a sterile atmosphere that I am normally accustomed to. The pool was nice, but more suited for children/families, however they still have a nice sauna and steam room so it is still worth a visit. So in conclusion if every IHG decided to meet the same high standards that London Docklands achieves, in all departments, I would be a very happy person. Thank you Crowne Plaza and there will be only one choice on my next visit to London.

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Great service and value for money.


December 14, 2014


Friendly staff, excellent views, clean hotel! It is located in a nice place with water-front views. Being close to metro, you do not find any difficulty in commuting to central areas of London.

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Fantastic Service. Wonderful Staff


December 13, 2014

We chose this hotel due to its proximity to the Olympic Park for an event there. We arrived very early, not expecting our room to be ready, but, not only was it ready, but we were upgraded to a suite. The Spanish lady on the front desk (I didn't get her name, but she deserves a special mention) was wonderful at check in and check out, a credit to IHG. She made us feel relaxed - like old friends almost - explained all the facilities, made several useful recommendations of things to do over the weekend, and was pleasant, courteous & friendly throughout, making us feel really welcome.
The suite was everything we expected with great views to the O2 and beyond from our rooms. My usual gripe with hotel rooms is the noise from the A/C, but it was almost silent, contributing to a great nights sleep.
The bar staff were also very attentive when we arrived back late from our event, engaging us in conversation and promptly serving us.
Overall, a memorable stay, and one hotel in the chain I look forward to visiting again in he future.

Posted byHotelStaff
December 16, 2014
Dear FiveMilesHigh, Thank you for sharing such detailed review regarding your recent stay at the Crowne Plaza London Docklands. We pride ourselves on providing excellent customer service and a comfortable stay for all our guests in order to make The Crowne Plaza London Docklands feel like home. I am very happy to know that you love the upgraded room we offered and our facilities. I also would like to take this opportunity to thank you for recognized the hard work of our staff. It was really great to read how much you enjoyed your stay. Your feedback are so much appreciated and have been shared with the team to ensure they receive the deserved recognition for their hard work and dedication. I certainly look forward to welcoming you back again in the near future. Kind regards, Michelle Ramirez Guest Services Manager
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