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Rated 4.2 out of 5 by 675 reviewers.
Rated 4.0 out of 5.0 by Convenient LAX Location Busy hotel in a busy area! Stayed here for a few nights in July. Valet was fairly busy which may have been the reason they were short with us when we asked where to park our car to check in then leave. We never really saw them smile the whole stay. Check in was great and the rest of the staff were very accommodating, including the housekeeping staff. Drinks at the Century Taproom are overpriced. A menu martini and a White Russian (both small) - $27. Not worth it. Make the short hop into El Segundo to eat, drink, or pick up booze for your hotel room. Bed sheets weren't comfortable compared to other Crown Plazas I've stayed in. They have that crinkly feeling. Housekeeping did a great job cleaning thoroughly each day. Note: the hotel is located near one of the busiest airports in the world. You will hear aircraft noise. It didn't bother me since I'm in the industry and it's not overwhelming, but you will hear it. 19 July 2014
Rated 2.0 out of 5.0 by No recomendable para personas con discapacidad 1) La habitación tiene camas muy altas que dificultan el poder acostarse a las personas con discapacidad ya que necesitan ayuda de otra persona para poder pasarse de la silla de ruedas a la cama. 2) Las habitaciones tienen un espacio muy limitado para maniobrar con la silla de ruedas 3) El sillón que tienen necesitan elevarlo un poco más ya que esta muy bajo y las personas con discapacidad necesitan ayuda de otra persona para levantarlas ya que no tienen descansa brazos que les permita levantarse por si mismos. 4) Para el estacionamiento es muy elevado tener que pagar 18 usd diarios para estacionarse a partir del 4to nivel en el cual para nosotros como turistas sin placas de discapacitados de USA es dificil tener que encontrar un lugar cerca del elevador ya que usualmente este estacionamiento esta lleno. 5) El personal es poco amable 6) El WIFI es muy caro para contratarlo y si muy necesario para personas con discapacidad que muchas veces se comunican por medio de ipads o laptops por tener discapacidad vocal. 7) El personal de recepción en el estacionamiento es muy intransigente cuando bajas a un discapacitado a mi dos veces me presionaron para que moviera el carro aún cuando estaba bajando a mi mamá a su silla de ruedas 19 July 2014
Rated 5.0 out of 5.0 by User friendly and convenient We arrived after a long haul flight and were greeted in a very friendly and efficient manner where we were assigned our room with a minimum of fuss. The location near the airport and the complimentary airport shuttle made our overnight stay a positive experience. 19 July 2014
Rated 2.0 out of 5.0 by Free ear plugs you need them!!!! On arrival free ear plugs on the bed,an omen!! The hotel is ok but the double glazing is totally inadequate even the ear plugs did not help much.hardly any sleep,request a room away from the runways,not easy as the hotel is positioned in the middle of the airport. other airport IHG hotels are much better.The executive level lounge is far to small especially in the evening nowhere to sit so the only alternative is to take the drink back to the room. The bed although comfortable creaks and groans with every move and that's with just one person. To sum up if you don't need to sleep well it's fine if you do maybe somewhere else ? 18 July 2014
Rated 5.0 out of 5.0 by Great Service I attennded my family reunion this month. The service and staff were extremly pleasant and friendly, they met all our expections. KUDOS!!!! 18 July 2014
Rated 5.0 out of 5.0 by Great hotel Great hotel, in great location for the airport. Rooms at front get a little aircraft noise but on the back it's fine 17 July 2014
Rated 5.0 out of 5.0 by Quick comfortable stay Just stayed for a few hours overnight to catch an early flight out of LAX. The check in was fast and friendly. The room was clean for the most part with just a few dusty places. The clock/CD player was broken so I used my phone for an alarm clock. (forgot to mention it when checking out-room 1421) The linens were fresh and the bed comfortable (for all of 5 hours I was in it) There was a little airport noise but not untolerable. Used a voicemail checkout service. The free shuttle comes through every 20-30 minutes to get to the airport. We left before breakfast was served and did not eat the night before so no comment on the restaurant. Overall a safe and decent value for a quick stay by the airport. 17 July 2014
Rated 5.0 out of 5.0 by Perfect night! My husband and I booked a room at the Crown Plaza LAX after we left a convention in Long Beach and he was flying out of LAX at 5AM. Staff was VERY accommodating, room was beautiful and very clean. Actually the Supervisor of the cleaning staff was in our room checking the maids work when we arrived. The attention to detail was very nice. We at and had a few drinks in the Tap Room which was very good. The staff ensured my husband had the shuttle to the airport when he needed it and the ballet service was also very prompt and courteous! Thank you and see you next time! 17 July 2014
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