Rated 4.1 out of 5 by 163
Rated 2.0 out of 5.0 by mauiwaui Good location, desperately in need of renovation
Other than a great location, this hotel needs to be completely renovated. I don't remember the last time i stayed at a 4 star property w/o an in-room safe. Public area and room itself were in need of repair - broken light switches, missing closet door, paint chipping off, popcorn ceiling that was stained. HVAC system is very old and noisy.
On the positive side, the parking garage was convenient and reasonably priced. Staff was also pleasant.
16 July 2014
Rated 3.0 out of 5.0 by Brian1315 Needs an update
The hotel is in a very good location on a quiet street with parking next to the hotel.
The room was clean but had a smell of old cigarettes. The curtains had been hanging so long that there was holes in them.
The bed was comfortable but the mattress box and frame was very low quality and made noise when you moved in the bed. Also because of the low quality box and frame you could hear the busy people in the next room all night.
Overall the hotel served my needs but I think next time I will pay the extra and stay at the Intercontinental even though I would have to drive more.
12 July 2014
Rated 5.0 out of 5.0 by obiewan59 Excellent Service
When I visit L.A. I always stay at the Crowne Plaza Beverly Hills as you are treated like a real person and part of the family, service is always great from the time you check in to the time you check out. The staff are always helpful and go out of their way to assist and help you. I will always recommend this hotel to friends and family. I stay at this hotel at least once every 12 months sometimes more.
12 July 2014
Rated 3.0 out of 5.0 by donotspam Beverly Hills - gute Lage mehr nicht
- Hotel was under renovation they started right up in the morning
- breakfast was quite bad service was unhelpful and without attention to the needs of the guests
- breakfast with really old dishes ...
- no free water for Elite Member was added to the bill the water we used instead
12 July 2014
Rated 3.0 out of 5.0 by T Murray Holiday
The Hotel is in a great location however it is need of an update.
11 July 2014
Rated 5.0 out of 5.0 by Nem98 Friendly and knowledgeable
The staff here definitely go out of their way to make you feel comfortable. I was glad to get a restaurant recommendation that worked for my family rather than the typical approach of attempting to "impress the guest" with something upscale (although I got the impression they could have done that as well). Easy to locate and good parking. The location was perfect for this part of our stay in the Los Angeles area.
10 July 2014
Rated 4.0 out of 5.0 by hateplanes with kids
Service, extras-great. Room comfy but dated. Cable would have been nice, since we had to retire early because of kids. Used a pull-out and a cot. Great-kids didn't sleep in same bed (no fighting!)
07 July 2014
Rated 5.0 out of 5.0 by amm101 A good quality hotel with excellent Service
The hotel is kind of expensive for the property but based on the fact that the area is an expensive area it isn't bad. The hotel is an older property but it is kept up pretty well. The room was clean and the bed was comfortable. The rooms could for sure use a remodeling. The staff and service was great. One example of this is the room air conditioner unit. While it did work great in cooling the room it was pretty loud.
When I first entered my room I immediately noticed that the first few feet of the carpet was very wet. I called the front desk. They did offer to switch my room but since I had checked in early they said the room wouldn't be available for a few hours. I wanted to get settled in the room so I can spend the rest of the day touring so since it appeared the wet carpet was just from water I said I'd just keep the room. They agreed to comp me for the parking because of this. I didn't need to even ask them for anything they simply provided me good customer service.
Every staff member always had a smile and truly tried helping me in any way they could.
As an IHG Platinum member the hotel gave proper recognition. While the lounge was unfortunately closed for remodeling while I was at the hotel they happily provided me free vouchers for breakfast in the hotel restaurant.
07 July 2014