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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 263 reviews
92%
Recommend This Property

Ratings Breakdown

263reviews

  • 5 Stars
    188
  • 4 Stars
    44
  • 3 Stars
    15
  • 2 Stars
    8
  • 1 Stars
    8

Cozy Hotel Close to the Haram

By

18 April 2016

club

second time to visit the hotel nice location close to haram and away from the crowd, friendly staff.

Posted byHotelStaff
20 April 2016
Dear Mr. A Hassan, Greetings from Crowne Plaza Madinah! Thank you for choosing to stay at Crowne Plaza Madinah and for taking the time to share your valuable feedback. Your reviews are great importance to us which let us monitor our services continually and to deliver the best Crowne Plaza experience consistently. Looking forward to accommodate you in near future. Best Regards Lotfi Jabou Executive Assistant Manager
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Memorable stay

By

17 April 2016

club

Had a great time during my stay and enjoyed the hospitality of the great team working tirelesley for comfort of their guests. Will surely stay there again. No hesitation in recommending this hotel.

Posted byHotelStaff
18 April 2016
Dear Valued Guest, Greetings from Crowne Plaza Madinah, Thank you for choosing Crowne Plaza Madinah and I am happy to learn that your stay was pleasant and Our facilities, and services in general have met your expectations. Yes, our Brand ensures that our guests leave fully satisfied with the facilities and the services they experience during their stay. And also our relentless efforts will always remain the same to give you a memorable stay. Thanks again for your valuable comments and Looking forward to accommodate you again in near future Best Regards Lotfi Jabou Executive Assistant Manager
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Comfortable bed and great service

By

13 April 2016

club

great staff and hotel manager. got an upgrade to their vip floor

Posted byHotelStaff
16 April 2016
Dear Valued Guest, Greetings from Crowne Plaza Madinah! Thank you for choosing to stay at Crowne Plaza Madinah and for taking the time to share your valuable feedback. Your reviews are great importance to us which let us monitor our services continually and to deliver the best Crowne Plaza experience consistently. Looking forward to accommodate you in near future. Best Regards Lotfi Jabou Executive Assistant Manager
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Obsolete Facilities

By

10 April 2016

This is my second time in this hotel, compared to first visit the room, and amenities are old with no proper maintenance or replacement. Furniture is dirty or damaged.

The room is very small and over price.

The staff are very friendly and responsiveness

Posted byHotelStaff
10 April 2016
Dear Waddahk, Greetings from Crowne Plaza Madinah, Thank you for taking the time to write the review from your recent stay with us at Crowne Plaza Madinah. Your satisfaction is our priority and we do appreciate you for choosing Crowne Plaza Madinah for your wonderful stay. Your concerns will be shared with the management. On behalf of the hotel & colleagues, we are looking forward to welcoming you again, Best Regards Lotfi Jabou Executive Assistant Manager
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excellent stay

By

29 March 2016

club

very comfortable stay,professional front desk staff, clean and fresh look, all staff are helpful

thanks to ahmed the duty manager and hosam the restauran manager

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Excellent staff service with quiet clean room close to Raudhah.

By

25 March 2016

club

From the time of Parking during arrival, check in, concierge

Posted byHotelStaff
28 March 2016
Dear Valued Guest, Greetings from Crowne Plaza Madinah! Thank you for choosing to stay at Crowne Plaza Madinah and for taking the time to share your valuable feedback. Your reviews are great importance to us which let us monitor our services continually and to deliver the best Crowne Plaza experience consistently. Looking forward to accommodate you in near future. Best Regards Lotfi Jabou Executive Assistant Manager
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Reasonable bed and great service

By

15 March 2016

club

I found to be very average ant 5 star, staff at the reception did not speak very good English and I notice number times you had to repeat thing over and to explain and even then I don't think they understood. I also notice someone them more interested in their appearance. Room was not as clean as I expected and smaller. Bathroom also far too small, with wall mirror loose even after they meant have fixed this.

Posted byHotelStaff
19 March 2016
Dear Mr. IZC, Greetings from Crowne Plaza Madinah, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, please drop an email to me at lotfi.jabou@ihg.com Thank you for choosing Crowne Plaza Madinah and looking forward to accommodate you in near future again. Best Regards Lotfi Jabou Executive Assistant Manager
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Valuable stay

By

13 March 2016

Located in the center of the city with easy acces to the hotel and easy access to the prophet holly mousqe

Posted byHotelStaff
16 March 2016
Dear Valued Guest, Greetings from Crowne Plaza Madinah! Thank you for choosing to stay at Crowne Plaza Madinah and for taking the time to share your valuable feedback. Your reviews are great importance to us which let us monitor our services continually and to deliver the best Crowne Plaza experience consistently. Looking forward to accommodate you in near future. Best Regards Lotfi Jabou Executive Assistant Manager
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great service

By

12 March 2016

club

i have stayed at pretty much every 5* star hotel in madinah and stayed at the crowne plaza for the first time visiting from London, and was pleasantly surprised byt the excellent service especially by front office staff like Aimen and faisal and all the other hitel staff. customer service is the one thing i always spot and it will make me come here again for sure. well done and thanks for the hospitality during my visit to madinah with my elderly mother who also enjoyed. thanks for making it memorable.

Posted byHotelStaff
16 March 2016
Dear Valued Guest, Greetings from Crowne Plaza Madinah! Thank you for choosing to stay at Crowne Plaza Madinah and for taking the time to share your valuable feedback. Your reviews are great importance to us which let us monitor our services continually and to deliver the best Crowne Plaza experience consistently. Looking forward to accommodate you in near future. Best Regards Lotfi Jabou Executive Assistant Manager
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Good service

By

10 March 2016

club

As we are repeaters to the property we are now quite familiar with the staff, hotel and its surroundings. Hence, were quite relaxed and comfortable during our stay.

Posted byHotelStaff
10 March 2016
Dear Valued Guest, Greetings from Crowne Plaza Madinah! Thank you for choosing to stay at Crowne Plaza Madinah and for taking the time to share your valuable feedback. Your reviews are great importance to us which let us monitor our services continually and to deliver the best Crowne Plaza experience consistently. Looking forward to accommodate you in near future. Best Regards Lotfi Jabou Executive Assistant Manager
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Fuad 2016

By

28 February 2016

club

Nice place, clean, friendly staff, near Haram, they have Haram View.

Posted byHotelStaff
29 February 2016
Dear Faud, Greetings from Crowne Plaza Madinah! Thank you for choosing to stay at Crowne Plaza Madinah and for taking the time to share your valuable feedback. Your reviews are great importance to us which let us monitor our services continually and to deliver the best Crowne Plaza experience consistently. Looking forward to accommodate you in near future. Best Regards Lotfi Jabou Executive Assistant Manager
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Real 5 Stars

By

12 February 2016

platinumelite

We've stayed there several times and we love it.. Friendly staff Omer and Mansur.
And G.R Manager Mr.Hatem will do his best to make your visit very special by taking care of your request.

The hotel is close to ALRawdah and new and deserve 5 Stars.

Posted byHotelStaff
15 February 2016
Dear Valued Guest, Greetings from Crowne Plaza Madinah! Thank you for choosing to stay at Crowne Plaza Madinah and for taking the time to share your valuable feedback. Your reviews are great importance to us which let us monitor our services continually and to deliver the best Crowne Plaza experience consistently. Looking forward to accommodate you in near future. Best Regards Lotfi Jabou Executive Assistant Manager
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