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Rated 4.2 out of 5 by 110 reviewers.
Rated 4.0 out of 5.0 by Overall a Positive The Staff was very friendly and helpful. Property was clean. I had 2 minor problems. Ordered a pizza for dinner in the restaurant. It was very bad. Not even a good "frozen " pizza. Dry and a cardboard crust. #2 The shuttle was very pleasant except I was flying United and directed to Terminal 4 where I got off. Unfortunately, United flies from Terminal 1 which required additional time and a bus ride. Fortunately, I had allowed plenty of time. 29 July 2014
Rated 4.0 out of 5.0 by Necesita mejorar el transfer Como ya expliqué en la encuesta al hotel, al regreso resulta muy molesto llegar cansado del viaje y tener que estar esperando 45 minutos por el autobús... Las instalaciones del hotel están muy bien y la estancia igualmente agradable, pero lo del transfer te hace plantearte el volver a utilizarlo. 29 July 2014
Rated 5.0 out of 5.0 by Nice, affordable airport hotel The shuttle bus was great, as the hotel is located near a motorway far from the airport (Departing from T4 which is the in far end "corner"). There is nothing to do near the hotel so this property works only if you are staying for one night between flights. Breakfast was very good, extensive selection. I was upgraded to a nice and spacious deluxe room. Good bed and a sound-proof windows. 26 July 2014
Rated 4.0 out of 5.0 by Enjoyable stay New-looking modern-looking hotel. Very good value for money. I enjoyed my stay here. Food was good, hotel was comfortable and very clean and the staff were very good. Only down side is it's not close to the city-centre and takes a bus and a metro trip to get to city centre (if you don't want to use taxi). But on the up-side, there is a free shuttle to the airport. 24 July 2014
Rated 5.0 out of 5.0 by Fantastic hotel and value for money The rooms were delightful, very luxurious, very clean and super comfy. The aromatherapy kit is a nice touch. We had a wonderful lunch too, set menu incredible good value in terms of cost and quantity. Set in an odd location, a bit away from the airport, but quality and experience of stay more than made up for that. Highly recommend visit. 24 July 2014
Rated 4.0 out of 5.0 by Perfecto para salir pronto por la mañana Cómodo, limpio y perfecto para viajes de trabajo con salida de avión de madrugada. 21 July 2014
Rated 4.0 out of 5.0 by Great room, bad shuttle driver Very nice room. Very comfortable bed and well equipped bathroom. Limited dinner options but very attentive waiter. Breakfast was just so-so. Shuttle driver refused to help unload our luggage from the van. Other than that, great value for the money. 21 July 2014
Rated 5.0 out of 5.0 by Great place to stay near Madrid Airport The staff is friendly and offers excellent service. The rooms are great. Complimentary shuttle service to and from the airport. It is a great place to stay. The only recommendation that i have is that the shuttle service be more frequent, instead of once every hour change it to every 20 to 30 minutes. Everything else is terrific. 17 July 2014
Rated 5.0 out of 5.0 by Todo perfecto Un hotel con una calidad precio excepcional, un trato maravilloso por parte del personal, sin lugar a dudas lo recomendare a todo el mundo y porsupuesto que volvere 15 July 2014
Rated 2.0 out of 5.0 by Habitación muy buena - Baño muy malo La habitación es espaciosa y cómoda. La TV tiene un montón de cadenas y es muy moderna. WIFI funciona muy bien. AC funciona bien. Doble ventana para reducir el ruido de los aviones. Se estropeó el inodoro. No se podía usar y olía fatal. No desayuné en el hotel. 14 July 2014
Rated 5.0 out of 5.0 by Good hotel, close to the airport I did like this hotel: close to the airport, shuttle service worked well and the drivers were friendly. Also the hotel itself was quite ok and the hotel staff was very attentive. Only downsides are that there really is nothing close to the hotel aka it's in the middle of nowhere. Also the rooms are starting to look a bit worn. But a very good experience overall! 13 July 2014
Rated 4.0 out of 5.0 by Habitación muy cómoda pero fallo en el parking La habitación muy ,muy bien, y la limpieza genial. El baño espectacular, Todo genial excepto un problema con el parking, puesto que no nos explicaron bien cómo había que pagarlo, y nos cobraron casi el doble por introducir la tarjeta en la máquina del parking sin visarlo en recepción, cuando los clientes del Hotel tienen un precio máximo. FALLLO DE INFORMACIÓN AL CLIENTE que debe proporcionarse en el check-in y check.out SIEMPRE al cliente, pues es una ventaja para él por hospedarse en este HOTEL. Ya nos nos volverá a ocurrir, pero nos clavaron 12 euros por 7 horas de parking!! 11 July 2014
Rated 5.0 out of 5.0 by Family Holiday Stop in Madrid Booked this as a short stop in Madrid (family Holiday) . Hotel condition : Very Good Breakfast : Good Staff : Helpful, Friendly (definitely better than in most Spanish Hotels) Size of Room : Large rooms, Large Bathrooms (shoer + separate bath tub) Hotel Location : Aesthetically not very good (industrial estate which seems yet to be finished/fully occupied) HOWEVER, is quiet and "seems" safe, close to airport but hardly any aircraft noise, private underground car park (7 euros / night) or park outside on the road.) Distance to Madrid center : - approx 12 -15 miles, 25 minutes by car to the centre of Madrid! (It would take me 25minutes to find a parking spot in center on London, let alone 25minutes to get there!!) Group Suitability : Good business hotel but would also suit Holiday-maker / family). Would I stay here or in Center of Madrid : If you have a car then this is definitely a good option. Without a car Madrid center is 1hr 20min by Walking + Bus + Metro. Value for Money : as a Priority club member, definitely yes ! Would I recommend this hotel : Yupp! 10 July 2014
Rated 5.0 out of 5.0 Realmente recomendable La habitación es espaciosa, confortable y los detalles de cortesía se agradecen. Por otra parte, el baño es grande, iluminado y al diferenciar ducha de bañera, permite ganar tiempo. El personal es muy profesional y atento. La calidad de la cocina del Bar es muy elevada y merece la pena comer o cenar allí. En general, es un hotel magnífico, y pienso volver, sin dudarlo. 10 July 2014
Rated 1.0 out of 5.0 by Room Service ASa mentioned before it stated room service was 24 hours and this was not the case. 07 July 2014
Rated 5.0 out of 5.0 by Very, very comfy bed Very convenient for the airport. Pleasant overnight stay. Shuttle pick up was prompt from the airport. Did not have time to use restaurant but it looked very nice. Room was very well appointed, lovely bed linens, comfy bed. Nice breakfast with plenty of choices. Shuttle to airport. Will definitely stay again. 03 July 2014
Rated 5.0 out of 5.0 by Todo excelente La atención del personal, la presentación de las instalaciones y el precio es excelente. 27 June 2014
Rated 5.0 out of 5.0 by Práctico, pero cómodo Normalmente al quedarse en un hotel de aeropuerto se espera que la facilidad de estar cerca sea su característica más importante. Sin embargo este hotel me ha dejado gratamente sorprendido por la calidad de sus instalaciones y de sus servicios. Orden, limpieza y calidez lo caracterizan y su servicio de cocina es de muy bueno a excelente para un hotel. 25 June 2014
Rated 3.0 out of 5.0 by Convenient for Airport and Comfortable Great shuttle service formt he airport - realy handy and saves upon taxis. Staff were pleasant and friendly. The room was clean nd comfortable and had a great sleep. The bathroom very clean and well equiped. I only used the ground floor cafe/bar which served the same menu as the room service menu. Food was of a good standard however it would have been nice to experience some typical Spanish fayre rather than pasta, pizza, burger type food. I was disappointed that although the hotel say you can arrange an earlier breakfast than 0700 when I tried I was tol I couldn't have it.... not sure why! Even if the hotel provided some flasks of coffee and pastries and one could help oneself it would be something at least you manage to grab some food. I also found myself with a couple of spare hours and fund there was nothing to do - no outside space, the shuttle wasn't running to the Mall. Overall a good hotel andI would stay again. 24 June 2014
Rated 4.0 out of 5.0 by Aeropuerto facil Exelente servicio y amplias habitaciones trasporte al aeropuerto cada 45 minutos hay que reservar porque puede llenarse Lejos del metro si vas al centro necesitaras taxi 22 June 2014
Rated 4.0 out of 5.0 We needed a hotel with services We were very disappointed that the hotel staff could not help us in getting our laundry done. They simply were not able to provide the information we required. 19 June 2014
Rated 5.0 out of 5.0 by Beautiful hotel No issues, excellent hotel. Almost brand new and much better than other hotels I stayed at in Spain. Highly recommend it. Shuttle ride to the airport is not long and very professional. Helpful staff. 19 June 2014
Rated 5.0 out of 5.0 by Excellant Value I must say the Crowne Plaza at Madrid Airport, has to be the best value for money, for any Hotel i have stayed in. The rooms are big 16 June 2014
Rated 4.0 out of 5.0 by Habitación comoda y amplia Somos un matrimonio con dos niños pequeños y la habitación era amplia y comoda. Todo perfecto. 16 June 2014
Rated 5.0 out of 5.0 by servicio excelente y habitacion estupenda la habitacion muy grande, nos alojamos dos adultos y dos niños con dos camas de matrimonio. Mobiliario muy moderno. Excelente transporte al aeropuerto (gratuito), 15 June 2014
Rated 4.0 out of 5.0 by very good value for money Shuttle bus only runs every hour and some items advertised have not been avaiable 11 June 2014
Rated 5.0 out of 5.0 by Excellent Guest Rooms After working in the north of Spain, it was a pleasure to be pampered before returning to the states. I always appreciate a good bubble bath and the bathroom was well equipped for this purpose. This was an excellent way to unwind before the long trip across the Atlantic. 09 June 2014
Rated 5.0 out of 5.0 by Great place for access to the Madrid airport We stayed here for our last night of a ten-day trip to Spain. We chose this hotel for the free airport shuttle, but the rooms and bathroom were wonderful--big, clean, and comfortable. The free shuttle was well-organized. We left exactly on time and got to the airport exactly when we had planned. 06 June 2014
Rated 5.0 out of 5.0 by Excelente ambiente de habitación y servicio La atención del personal en todos sus servicios, de reserva, recepción y servicio a la habitación y traslado excelente. 05 June 2014
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