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Rated 4.2 out of 5 by 95 reviewers.
Rated 5.0 out of 5.0 by Very, very comfy bed Very convenient for the airport. Pleasant overnight stay. Shuttle pick up was prompt from the airport. Did not have time to use restaurant but it looked very nice. Room was very well appointed, lovely bed linens, comfy bed. Nice breakfast with plenty of choices. Shuttle to airport. Will definitely stay again. 03 July 2014
Rated 5.0 out of 5.0 by Todo excelente La atención del personal, la presentación de las instalaciones y el precio es excelente. 27 June 2014
Rated 5.0 out of 5.0 by Práctico, pero cómodo Normalmente al quedarse en un hotel de aeropuerto se espera que la facilidad de estar cerca sea su característica más importante. Sin embargo este hotel me ha dejado gratamente sorprendido por la calidad de sus instalaciones y de sus servicios. Orden, limpieza y calidez lo caracterizan y su servicio de cocina es de muy bueno a excelente para un hotel. 25 June 2014
Rated 3.0 out of 5.0 by Convenient for Airport and Comfortable Great shuttle service formt he airport - realy handy and saves upon taxis. Staff were pleasant and friendly. The room was clean nd comfortable and had a great sleep. The bathroom very clean and well equiped. I only used the ground floor cafe/bar which served the same menu as the room service menu. Food was of a good standard however it would have been nice to experience some typical Spanish fayre rather than pasta, pizza, burger type food. I was disappointed that although the hotel say you can arrange an earlier breakfast than 0700 when I tried I was tol I couldn't have it.... not sure why! Even if the hotel provided some flasks of coffee and pastries and one could help oneself it would be something at least you manage to grab some food. I also found myself with a couple of spare hours and fund there was nothing to do - no outside space, the shuttle wasn't running to the Mall. Overall a good hotel andI would stay again. 24 June 2014
Rated 4.0 out of 5.0 by Aeropuerto facil Exelente servicio y amplias habitaciones trasporte al aeropuerto cada 45 minutos hay que reservar porque puede llenarse Lejos del metro si vas al centro necesitaras taxi 22 June 2014
Rated 4.0 out of 5.0 We needed a hotel with services We were very disappointed that the hotel staff could not help us in getting our laundry done. They simply were not able to provide the information we required. 19 June 2014
Rated 5.0 out of 5.0 by Beautiful hotel No issues, excellent hotel. Almost brand new and much better than other hotels I stayed at in Spain. Highly recommend it. Shuttle ride to the airport is not long and very professional. Helpful staff. 19 June 2014
Rated 5.0 out of 5.0 by Excellant Value I must say the Crowne Plaza at Madrid Airport, has to be the best value for money, for any Hotel i have stayed in. The rooms are big 16 June 2014
Rated 4.0 out of 5.0 by Habitación comoda y amplia Somos un matrimonio con dos niños pequeños y la habitación era amplia y comoda. Todo perfecto. 16 June 2014
Rated 5.0 out of 5.0 by servicio excelente y habitacion estupenda la habitacion muy grande, nos alojamos dos adultos y dos niños con dos camas de matrimonio. Mobiliario muy moderno. Excelente transporte al aeropuerto (gratuito), 15 June 2014
Rated 4.0 out of 5.0 by very good value for money Shuttle bus only runs every hour and some items advertised have not been avaiable 11 June 2014
Rated 5.0 out of 5.0 by Excellent Guest Rooms After working in the north of Spain, it was a pleasure to be pampered before returning to the states. I always appreciate a good bubble bath and the bathroom was well equipped for this purpose. This was an excellent way to unwind before the long trip across the Atlantic. 09 June 2014
Rated 5.0 out of 5.0 by Great place for access to the Madrid airport We stayed here for our last night of a ten-day trip to Spain. We chose this hotel for the free airport shuttle, but the rooms and bathroom were wonderful--big, clean, and comfortable. The free shuttle was well-organized. We left exactly on time and got to the airport exactly when we had planned. 06 June 2014
Rated 5.0 out of 5.0 by Excelente ambiente de habitación y servicio La atención del personal en todos sus servicios, de reserva, recepción y servicio a la habitación y traslado excelente. 05 June 2014
Rated 5.0 out of 5.0 by Crowne Plaza review Exellent hotel for my needs (overnight waiting time between flights), the shuttle service is great and saved on taxi fares, I will use this hotel again without question. 03 June 2014
Rated 5.0 out of 5.0 by Luxurios comfort Special night in Madrid which exceeded our expectations for comfort and service. 29 May 2014
Rated 5.0 out of 5.0 by Excellent It's the second time we stay in this hotel (and I'm sure won't the last one), and the experience is excellent again. Totally recommended, also the breakfast. The sheets are so soft... And I love the smell of the room. My kids and my husband also have had a great time at the hotel. 21 May 2014
Rated 4.0 out of 5.0 by Good hotel Stayed just one night, staff a little aloof. Room was nice and clean and breakfast was very good. I was unable to get wifi to work in room, didn't need it for much so just used in the hall. 05 May 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. excellent staff at the reception and special thanks to Mr isabelo. 29 April 2014
Rated 4.0 out of 5.0 by Thank you for all the good service Thank you to the staff at the Madrid Airport for your good service and amicable attitude. The hotel is very nice, clean and professional atmosphere. We really enjoyed our stay and if needed we would use it again. 28 April 2014
Rated 5.0 out of 5.0 by Good Hotel - Friendly Staff - Value for Money An excellent hotel, newly furnished, helpful & friendly staff. Good value for money. Close to Airport. Easy access to highways. The surrounding area is still under construction, and a car is essential if you plan to travel around Madrid. 22 April 2014
Rated 4.0 out of 5.0 by Some problems When we used the phone number posted at the Madrid Airport to call for the shuttle to pick us one, at the hotel, answered the we waited and waited. When we asked, at the front desk, as we departed to head back to the airport, which terminal to go to, we were told the wrong one...and got off the shuttle, with our luggage and then had to board another shuttle to get to our correct terminal. Of course, we were upset by this lack of service and confusion. Also, there were no bars of soap (shower/sink) when we arrived and I had to ask for some at the front desk. The room was comfy; the bathroom was fine; the dinner we had in the cafe was good. 18 April 2014
Rated 1.0 out of 5.0 by Unbelievably poor customer service! We stayed for one night on our way to Costa del Sol and booked a room for a week later. Had to cancel 2 days ahead of the stay because of illness. Rate was non-refundable, however at the time of the cancellation, the hotel charged us for multiple nights instead of one. I called several times from the USA to try to talk to the manager and get this corrected. I ended up calling both my credit card company and IHG who finally got manager to refund the overcharge. However, IHG said they have no control over charges (even unfair ones) made by their hotels (isn't that the job of a parent company?) I requested a refund of the deposit to compensate us for the hassle and lack of customer service. The manager refused to work with us on this. I am extremely disappointed with the Madrid Crowne Plaza Hotel and would not recommend staying there because of the management and lack of support from IHG. 16 April 2014
Rated 4.0 out of 5.0 by accessibility is vital This ticks most of the Crowne Plaza boxes. The location is 'airport' but admits that a taxi from the Airport will cost 30 euros. And there is no underground or overground station nearby. So a courtesy bus is absolutely vital. And that, it appears, does not operate for a vital part of the evening when many people will be arriving at the airport. Get this right and all the boxes will be ticked. 30 March 2014
Rated 5.0 out of 5.0 by Perfect Overnight Stay for Airport I had a pleasant experience at this hotel. The staff was very professional and friendly at check-in and departure. The bar and room service staff were also warm and one staff member went out of his way to provide excellent room service. The shuttle bus was efficient and once I managed to get myself out of bed very early, the bus was ready to take me the quick trip to the airport for my morning flight. 25 March 2014
Rated 5.0 out of 5.0 by Good place to stay for an early flight Stayed there one night when flying out early in the morning. Encountered good staff and found a modern facility with an effective airport shuttle. The front desk allowed me to check-in in early which was a plus. Had supper in the bar at ~1800, and was a bit surprised when told that since the restaurant was not yet open so only a few menu selections were available. 21 March 2014
Rated 1.0 out of 5.0 Bad house keeping Very little toiletries in Bathroom, had to ask for stuff, house keeping said they had little stock of everything and only bring it to the room when the clients ask for it. Reception not friendly ...bad English... 21 March 2014
Rated 4.0 out of 5.0 by Good relation quality / price Quickly check-in & out operations. Staff willing to solve problems, caring and nice. 27 February 2014
Rated 5.0 out of 5.0 by Totally satisfaction Nice and friendly front desk staff, spacious and clean room, modern furnishing, perfect sleep comfort. Everything was absolutely fine! Thanks Crown Plaza! 21 February 2014
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