Rated 3.9 out of 5 by 233
Rated 1.0 out of 5.0 by Stevee2 A rapidly degrading level of service
An extremely disappointing stay: it is getting worse every time.
The room was not clean, The towels were unwashed from the previous occupant (!): I found long brown hairs and glitter in one of them.
I had a carry my own tray ( a huge heavy wooden one) to my room (which was far away from the bar) because I was told the hotel was too busy to cope with room service.
The staff is untrained and inattentive to people's needs.
A spirit and mixer drink does not require a high level of skills and yet, you have to ask several times to get staff's attention as they drawn everything in pints of soda...
The reception staff tried to avoid giving the platinum-related voucher's (second time) and clearly all requirements relating to the room (at booking stage) are ignored widely (ask for a room in the main building far from the lift, you'll get a room in the village on the second floor next to the banging doors!)
It is going downhill very fast…
22 July 2014
Rated 5.0 out of 5.0 by gregory10 Superior hotel in a quiet location
This was my second long(ish) trip to the Five Lakes. It isn't the easiest hotel to find and the Satnav took me to a village three miles away. Once there, it is very comfortable and well appointed with excellent fitness, spa and pool facilities. Room service was good though I think a £5 tray charge is a bit high. The bar was nice though the range of beers and wines were rather narrow compared to others I have been to. The staff were excellent and very attentive. I was charged for internet which I hadn't used but this was removed immediately from my bill.
The only downside was that the aircon wasn't easy to use and the weather was excellent, leading to a few warm nights.
Overall, a really nice place that I would certainly recommend it to you (if you can find it!)
21 July 2014
Rated 3.0 out of 5.0 by sunshine smith tired room, bright light interupted sleep
see other comments regarding the room allocation and the fact that the problem I raised with the hotel was not dealt with and on informing them of the problem I was given a very weak emotionless apology.
The hotel looks great from the website and even the reception area, but my overall impression is that things are done (cleaning, gardening) to the minimum standard rather than aiming to excel. this must be a result of the attitude and leadership of the senior management team.
21 July 2014
Rated 5.0 out of 5.0 by pb73 Golf Stay
Fantastic value for money and two decent golf courses to test your wits. Whole package is excellent and my friends and I will definitely be back.
18 July 2014
Rated 5.0 out of 5.0 by Jademefrank Great night great everything
Such a nice place and value for money needed longer than one night here though will be returning xxx
15 July 2014
Rated 5.0 out of 5.0 by grey0145 Great staff, wonderful stay
Staff were terrific. Surroundings beautiful. Great breakfast. Comfortable room. Fast internet. Wonderful stay.
15 July 2014
Rated 5.0 out of 5.0 by Normal for Norfolk Wonderful birthday treat
My two daughters and I had a great overnight spa experience here and everything exceeded our expectations. Friendly and approachable staff. Great food. Clean and tidy room and totally relaxing spa treatment. We will be returning soon.
15 July 2014
Rated 4.0 out of 5.0 by John406 Food
Whilst the food was fine, both the buffets at dinner and breakfast were on the cold side. The plates were only hot once over the 3 days. It seems to us that the heaters are inadequate . You can place your hands underneath the lamps and feel quite low heat. I accept that the food could become dry if over heated, but the staff should be expert at gauging the right level of heat verses the uptake.
14 July 2014