Rated 3.9 out of 5 by 232
Rated 5.0 out of 5.0 by gregory10 Superior hotel in a quiet location
This was my second long(ish) trip to the Five Lakes. It isn't the easiest hotel to find and the Satnav took me to a village three miles away. Once there, it is very comfortable and well appointed with excellent fitness, spa and pool facilities. Room service was good though I think a £5 tray charge is a bit high. The bar was nice though the range of beers and wines were rather narrow compared to others I have been to. The staff were excellent and very attentive. I was charged for internet which I hadn't used but this was removed immediately from my bill.
The only downside was that the aircon wasn't easy to use and the weather was excellent, leading to a few warm nights.
Overall, a really nice place that I would certainly recommend it to you (if you can find it!)
21 July 2014
Rated 3.0 out of 5.0 by sunshine smith tired room, bright light interupted sleep
see other comments regarding the room allocation and the fact that the problem I raised with the hotel was not dealt with and on informing them of the problem I was given a very weak emotionless apology.
The hotel looks great from the website and even the reception area, but my overall impression is that things are done (cleaning, gardening) to the minimum standard rather than aiming to excel. this must be a result of the attitude and leadership of the senior management team.
21 July 2014
Rated 5.0 out of 5.0 by pb73 Golf Stay
Fantastic value for money and two decent golf courses to test your wits. Whole package is excellent and my friends and I will definitely be back.
18 July 2014