Crowne Plaza Colchester - Five Lakes

Hotel Front Desk: 44-1621-868888

Hotel Fax: 44-1621-869696

Hotel Email: enquiries@cpcolchester.co.uk

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Stansted (STN)

- Distance from hotel: 34 MI/ 54.72 KM West l

- Head towards A120 Colchester and merge to road. Follow A120 until you reach a right hand turn to West Street Turn right to Bridge Street - B1024 Turn right to the B1023 The Resort is on your left

Train
Witham Train Station

-Distance from hotel: 10 MI/ 16.09 KM West

- From Albert Road Continue to Braintree Road Turn left in Collingwood Road At mini-round about turn left Turn left in Newlands Street At mini-round about continue forward Merge in A12 Leave A12 at junction 23, merge into London Road Continue until right hand turn towards Tiptree/Maldon Continue on B1023 until left hand turn in B1026 Five Lakes is on the left

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Complimentary parking for guests and visitors.

Print Hotel Fact Sheet

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Hotel Highlights

The resort is idyllically set in 320 acres of Essex countryside however located just 15 minutes from the A12. With 194 refurbished rooms and conference rooms of all sizes including our Arena which can hold up to 4000 delegates. The extensive facilities we have to offer are endless including indoor swimming pool, outdoor tennis courts, covered driving ranges and a UEFA certified football pitch.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.9

based on 324 reviews
78%
Recommend This Property
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Ratings Breakdown

324reviews

  • 5 Stars
    142
  • 4 Stars
    86
  • 3 Stars
    42
  • 2 Stars
    26
  • 1 Stars
    28

Very nice, however ...

By

18 November 2014

Enjoyed our short stay, room , staff and food were excellent, what spoilt the stay was the expensive spa treatments, the head massage in particular was very poorly performed ( she spent all the time telling me about her boyfriend when I just wanted to relax) the treatments themselves barely last 15 minutes, I did complain to reception and was told it would be passed on, I won't hold my breath, shame as the rest of it was excellent.

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Stunning Hotel with a Great Spa

By

18 November 2014

Superb evening meal and great Spa facilities. We both really enjoyed everything that was on offer.

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OK but could do better in a couple of aspects

By

17 November 2014

club

I stayed at the Five Lakes Resort for a training course. Generally the hotel is good and complements the Crown Plaza brand, but I would comment that there are a few things that feel just a little tired.

My " village room" could do with either a refurbishment or at least a deep clean. There were several stains in the carpets the electricity sockets in desk were missing and the TV didn't work correctly.

There are a few areas of the grounds that could be improved. The exterior area near the nightclub is a little scruffy with shipping containers in the car park and the adjacent door did not close properly.

The block paving near the village rooms was uneven.

The meeting/function suite did not appear to have been fully cleaned since the last event. The ceiling light fitting and mirrors have not been correctly cleaned for some time. This didn't really affect our use of the rooms but I think the staff could do better.

Overall the location felt under used. The acres of car parking that was not occupied during my stay, the brasserie was rarely more than half full and grill and sports bar were not open midweek.

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So much potential let down by little things

By

15 November 2014

Unfortunately our stay was not enjoyed! Many little things caused the trip to be disappointing. The room cleanliness needs reviewing as our room was disgustingly untidy and dirty! The staff seem to have the 'somebody else will help' attitude and really let's the entire experience down!! Sadly the general manager didn't care for our thoughts and made valiant effort to avoid us!! Literally running away!! The golf however was fantastic! Credit to the green keepers!
Please use this review to understand that the issues are small and with training and positive staff management the place could confortbly improved and achieve success! But for now.... Disappointed not to have been offered any form of compensation or an apology, hense the negative review ! Finally I was under the impression that BMW owners recieved free upgrades? This was declined

Posted byHotelStaff
18 November 2014
Thank you for your feedback following your recent visit to Crowne Plaza Resort Colchester – Five Lakes. I am sorry that your visit did not meet your expectations as detailed within your review. Your comments regarding the unusual lapse in housekeeping standards have been passed to our Executive Housekeeper and please accept our sincere apologies. Please accept my further apologies if you felt that the Resort Duty Manager did not deal with your concerns appropriately. However, I was pleased to read that your golf experience was fantastic and your positive feedback in this respect has already been passed to our course manager - thank you. Unfortunately, I do not know how you were lead to believe that BMW Owners would receive a free upgrade. If you would please let us know where you got this information from, we will look into it and if you are able to, please contact gayleen.burkhardt@cpcolchester.co.uk Thank you again for taking the time to share your thoughts with us. Kind regards
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