Rated 4.2 out of 5 by 170
Rated 5.0 out of 5.0 by Ang66 Great service
My daughter and I visited Crowne Plaza, Marlow as part of a Legoland package. Whilst it is a bit of a drive from Windsor, we felt it was well worth the journey.
The directions to the hotel were clear to follow and we had no difficulties finding it as we knew we were going through the industrial estate. The setting at the back was lovely for the children.
The staff were particularly lovely with the children and we wanted to really commend and compliment the (?Italian) restaurant manager for his delightful way of dealing with a slightly difficult moment we had with my younger grandson. The boys wrote very appreciative notes to go on your feedback board so we knew they had enjoyed themselves!
We shall definitely look to stay in a Crowne Plaza again.
26 June 2014
Rated 5.0 out of 5.0 by Vikki84 Wondeful Stay at the Crowne Plaza!
I cannot fault this hotel, we had a wonderful weekend! The room was top quality, it was very clean and tidy and had everything we needed. The only tiny negative was that my pillow was lumpy but I still had a great night's sleep! I would absolutely return to this hotel, we hoped for a great weekend all round and we certainly had that at this hotel!
25 June 2014
Rated 4.0 out of 5.0 by MikeHH1961 Nice room
Good room, good food and a nice pool if a bit full, a lot must like it as well
25 June 2014
Rated 5.0 out of 5.0 by del38 Legoland
My family and I stayed the night whilst visiting Legoland. It is a beautiful hotel with great facilities. Breakfast was a great choice of food :) would highly recommend
19 June 2014
Rated 5.0 out of 5.0 by Ant1966 Plenty to do
Stayed here for the Marlow Regatta weekend with the wife and kids. nice hotel, friendly staff and good amenities. Kids went swimming and played football in the garden. We had a few drinks in the garden on a lovely sunny day. Even a waiter slipping and spilling 2 pints of beer down my back, never seen so many camera phones so quickly, could not spoil the atmosphere. Found a nice area in the bar to watch the England v Italy game which was the only negative in the weekend.
19 June 2014
Rated 5.0 out of 5.0 by BH70 Large comfortabe room
Beds comfortable, room well appointed. Excellent bathroom with good lighting.
All staff very friendly helpful and efficient
18 June 2014
Rated 2.0 out of 5.0 by Kidders Poor Dinner Experience, poor service and late cold food at our club dinner
Already noted in our review feedback earlier in this already completed critique as noted from our poor experience at the Club Dinner Dance.
18 June 2014
Rated 5.0 out of 5.0 by Mooro Very large bed
Stayed here before dining at the Hand of Flowers
Warm welcome at reception, room nice and bed was enormous.
Leisure centre was okay although didn't eat breakfast as felt £14.50 the night before or £18.50 on the day was ridiculously expensive.
Overall a nice comfortable stay and value for money
17 June 2014
Rated 4.0 out of 5.0 by silverfox58 very nice hotel with comfortable beds.
We have stayed here before and found the hotel very nice, the staff are friendly, the rooms are very well laid out, comfortable beds, I'm a very light sleeper so was placed on a "quiet" zone which was excellent and have blackout curtains.
The only gripe I would have is that the drinks are very expensive, also they will automatically charge you for a double unless you ask for a single, e.g. a G & T with a pint of beer was £16.00! plus you can get charged 12% gratuity, apart from that the hotel is excellent, would stay there again.
16 June 2014
Rated 5.0 out of 5.0 by taquin re visit
This is are second stay here and should we need to stay in this area again we will be booking here again .Best breakfast off anywhere i have ever stayed.
12 June 2014
Rated 4.0 out of 5.0 by RegS relaxing & very enjoyable stay
Had just flown from New Zealand & was really happy with my room,the room facilities & the set up-very easy & relaxing. Staff were great & special mention of Chanelle in reception who wassuper. The whole Marlow Village & area are condusive to a relaxing & enjoyable stay & the Crown Plaza topped it off. can really recommend as top line Hotel
11 June 2014
Rated 4.0 out of 5.0 by irritated about choosing very helpful staff
All hotels in nearby Maidenhead were fully booked this particular evening. I wish I'd arrived earlier in order to take advantage of the facilities!
06 June 2014
Rated 5.0 out of 5.0 by cobbler friendly staff great service
as soon as we arrived the staff were great and very well informed the room was great and worth the stay. ...I would definitely recommend this hotel.
04 June 2014
Rated 1.0 out of 5.0 by roy2 Big Mistake
After a long five hour road journey,I was pleased to finally reach our destination. However moments later I realised that I had made a big mistake .The welcome from a 4* listed hotel was very different to what I expected. At first I thought the noise in reception was coming from a party in a nearby venue . The whining and screeching resounded off the bare walls and marble floors with no furnishings. I tried to ignore the din while I checked in, far from relaxed. There was a delay to the computer system that had to be updated. It would take five minutes. In order to escape the noise I asked where else I could wait. The bar was suggested, but again more music. However the adjoining dinning room , empty at three in the afternoon ,was quiet. However we were immediately approached and told that even though we explained the situation, the staff were about to lay up for dinner. We retreated once more to the car park. Althought the hotel entrance is expansive their are no places to sit. We stood keeping an eye on the desk. Fifteen minutes after our arrival we approached the desk. Having been recognised as a Gold member I was asked if I would prefer to upgrade to a different room, one with an exrta large double bed. I found this surprising since the second person listed as guest was also male. Maybe it was attempt to show that Crown Plaza is gay friendly. I was amused at the offer but pointed out that I had requested two beds not one.
Our room was on the ground floor. The first thing I noticed was the door to a connecting room. I have in the past listened to many phone conversation and noise from loud televisions in rooms where such a door is installed. These rooms are fine for extended families . I had no wish to go back to the atmosphere in reception. Luckily the room next door was seemingly unoccupied , however the situation was unsettling. To be continued.. .....
04 June 2014
Rated 3.0 out of 5.0 by ChrisB111 Average at Best
This is a modern hotel which is just beginning to look tatty. Ripped and worn leather seating in restaurant and badly scratched TV cabinet in our room. I found the bed uncomfortable and did not sleep well. We had a seat by the window of the restaurant hoping for a view of the lake but got a view of a used function room with black plastic sack full of rubbish and used half full glasses etc. My wife's handbag slipped off her chair and picked up dirt and crumbs from the floor. When we looked down we could clearly see that the floor and white painted ledge had a sprinkling of crumbs and had not been cleaned. The starters and deserts were excellent but unfortunately we both chose fish and chips for our main course. This was not beer battered fresh fish as expected in a restaurant which has 2 AA rosettes but what looked and tasted like bulk frozen catering fare - as provided by transport cafes. Asked how our meal was, we accurately described the quality of the fish and chips and were refunded the cost of one serving. Breakfast was the usual keep warm buffet fare but with the welcome option of ordering eggs cooked to order. My wife's two cooked to order poached eggs were over cooked.
04 June 2014
Rated 5.0 out of 5.0 by trcy123 Spacious and comfortable hotel
The exterior appearance and hotel location is not great, however, I recommend that potential visitors not be put off for these reasons. Crowne Plaza Marlow is very spacious inside and it's staff are very professional, friendly and helpful. The breakfast offer is excellent. Guest rooms are also spacious, geared towards business users, however this is not a problem for leisure users. Bathrooms are big with both shower units and large baths. Room temperature is easily managed and very comfortable, the curtains block out all light, it is easy to oversleep! Personally I would like to see the table furniture a little cleaner in the bar/conservatory area, but it is certainly not dirty in these areas. The lawn at the back of the hotel is attractive and leads down to a lake, they have recently added a children's play area which our little grandson loved.
03 June 2014
Rated 4.0 out of 5.0 by si-k Good rooms
Great rooms as you'd expect from IHG. nice grounds and an excellent health centre.
Its used as hotel for legoland so expect lots of families especially during holidays. - although hotel/gardens etc are big enough for this not to be an issue even if you want to have business meetings in the bar areas.
Food is more basic and limited compared to other Crowne Plaza
02 June 2014
Rated 4.0 out of 5.0 by Fiona 27 Excellent room but room service problematic
As a family of four our room was excellent. The children were on camp beds in their own section of the larger room with their own TV. We had our own room within this area with another TV, desk and balcony. The room was clean and well stocked. The pool was good although as only 30 people are allowed in the whole area including hot tub, at busy times, we had to wait for people to leave before we could enter the pool.
Room service however, was terrible. We had to wait over an hour for the food which meant we were rushed getting to a wedding. The food was good but late and they didn't listen as they added mustard to a child's ham sandwich making it inedible for my child. Also, make sure you don't put your room key next to your 'phone or credit card and this invalidates the key meaning you have to go back to reception to get it re-activated. The hotel facilities are good and it's great for kids as there is a games room and outside play area.
29 May 2014
Rated 5.0 out of 5.0 by Traveller36 Crowne Plaza Marlow
The room was amazing, very clean and airy.
The whole ambiance of the Hotel and it's surrounding area was stunning
29 May 2014
Rated 5.0 out of 5.0 by Sarah55 Spacious rooms and lovely bathroom.
The bed was very comfortable and the duvet and pillows were very light and fluffy. Room was very spacious with a lovely bathroom. Nice and clean. Marlow is a lovely place to visit along the river.
22 May 2014
Rated 5.0 out of 5.0 by TheSarge79 Comfortable, modern, spacious hotel in quiet surroundings
I found this hotel to be one of the best that I have stayed in - it was clean and had many high quality amenities, including fridge, safe, ironing board / iron, TV with some satellite channels etc. The bathroom was larger than I am used to, and had a separate bath and shower cubicle. The bed was comfortable with a good selection of pillows and cushions. The hotel staff were friendly and professional. The only slight criticism I would have is that the hotel is located about a twenty minute walk away from Marlow train station, although the route is straightforward and I had no trouble finding it. The hotel is located on a large business estate, which has the advantage of there being little if any traffic noise during the night (I had one of the best night's sleep I've ever had in a hotel as a result!) I would recommend this hotel and would stay here again if stopping in the area in the future.
21 May 2014
Rated 5.0 out of 5.0 by herbert32 great service
would love to come again and again great service, good staff
21 May 2014
Rated 4.0 out of 5.0 by Memum Nice hotel
The hotel was great, big comfy bed, big cooked breakfast and a big disappointment when they hadn't taken the payment in January when they said they would.
Had a big shock at check out when they asked for payment.
This ruined they whole experience for us
20 May 2014
Rated 5.0 out of 5.0 by saints76 A warm welcome
As soon as we arrived at the reception, we were greeted by a very friendly young chap, was very helpful and courteous.
I have only stayed at a Crown Plaza once before, but will certainly look to use again.
20 May 2014
Rated 5.0 out of 5.0 great hotel
Friendly staff, comfortable bed and great food. Would recommend this hotel to any type of traveler. Plenty of facilities to choose from and good location
14 May 2014
Rated 4.0 out of 5.0 by Spannabird Lumpy pillows!
Overall a fabulous stay, loved the pool and spa and the setting. My only issues were the fact that its hidden around the back of an industrial estate (although well sign posted) and that the pillows on the bed were seriously lumpy, they nearly got thrown across the room at 3am!
13 May 2014
Rated 4.0 out of 5.0 by Johnny-D Nice facilities and great service
I had a very pleasant experience at this location. The internet was good and stable. The food was great and the facilities is just what I needed. Good business decision.
12 May 2014
Rated 5.0 out of 5.0 by Thewhites Lovely relaxing weekend :-)
Lovely stay over the bank holiday weekend...purpose was to have a well earned break from work and the kids (!)...nice relaxed atmosphere in the hotel, comfy bar with sports, lots of outside seating for having a drink in the sunshine in the garden (although it's so big a 'garden' it can't really be called that!) ...overlooking the lake. Gym facilities were good, nothing you needed that they didn't have there. Pool much larger compared to many hotels we have stayed in too...all in all, a really good value for money hotel. Had a lovely breakfast (all the usual buffet stuff available) and the biggest positive was breakfast being until 11.30....plenty of time for using the gym / pool first and earning that cooked breakfast! Location great - short walk (a very slow leisurely 20 mins) into the town centre where there were an abundance of places to eat and drink. Would definitely book here for a weekend break again!
08 May 2014
Rated 5.0 out of 5.0 by GJC71 most helpful reception staff
My partner and I went to Marlow to complete walking a section of the Thames.
Hotel reception staff were very helpful at check in.
Breakfast staff were very attentive.
Spa was a clean and comfortable experience.
08 May 2014
Rated 3.0 out of 5.0 by mib-steph Nothing wrong but not good enough
Room is fine but a receptionist who's not smiling and is obviously bothered by her job is simply not acceptable.
The food quality was fine but you would clearly expect more.
30 April 2014