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Rated 4.3 out of 5 by 407 reviewers.
Rated 4.0 out of 5.0 by clean and comfortable bed Last week was my first time staying at Crowne Plaza and I have a bad experience that I want to share with. One evening after coming back to hotel room feeling so hot and thirsty, I was thinking of having a beer to go with my potato chips, so I grabbed a Crown Lager out from the fridge and opened with a bottle opener, without hesitation, drank it but found that the beer has no taste at all and at that moment I was thinking may be the beer was expired, even if it was expired, that should be some taste of a beer, so I tried to pour it out from the bottle to a glass and found the colour is like the water, so of course I took it down to the reception desk and complained about it. I was really shocking as well as disgusting that I didn't know who was the one drank out from the bottle and whether I was contaminated. I really think those people did that they were very clever to cheat but in a selfish and awful way. I think this is my first and last experience ever after and I never trust the drinks inside the hotel fridge any more!!! 31 January 2013
Rated 4.0 out of 5.0 by WIFI in the 21st century I had nice 3 nights stay at the hotel. Was clean and comfortable. My comments are towards the fact that the wifi connection is fairly poor, and very expensive. You pay 22.5$ for 24 hours or a minimal amount of info = 1g. one or two web sites and you go through the 1g. the reception of the wifi isn't great in the rooms. For the price per night the wifi could be free! one more small comment - three nights and no "refil" of shampoo! 30 January 2013
Rated 5.0 out of 5.0 by Great Stay! Very nice staff. Arrived early after a long haul flight and was lucky to gain access to my room. Room was very quiet. Fresh, clean and modern. Location is great also. 29 January 2013
Rated 5.0 out of 5.0 by consistently excellent i can always rely on a Crowne Plaza stay being very pleasant and enjoyable. Firstly there is easy parking on site, rare in Melb city, concierge always ready with a friendly welcome and swift service. check in has been seemless, no hiccups, very short or no wait time. Rooms always are clean, great views and very quiet. Great bar downstairs, excellent service and food, and restaurant always pleases. Best place to stay in Melb!! close to everything, easy walk to bars, casino and fabulous restaurants and easy to find. Just love it..... 28 January 2013
Rated 5.0 out of 5.0 by inviting room and comfortable bed My partner and I thoroughly enjoyed staying at crown plaza Melbourne. We had room service dinner which was fantastic. Came really quickly and was hot. We also really enjoyed our smorgasbord breakfast. So much to choose from .The service from concierge was great and so to the reception staff.. 26 January 2013
Rated 4.0 out of 5.0 by Great location, clean comfortable and lovely helpful staff. Clean comfortable and lovely helpful staff. Only there for 4 days but found the Crowne Plaza excellent overall. 25 January 2013
Rated 4.0 out of 5.0 by Great value & good location My wife and I recently stayed at the Crowne Plaza in a room on the 10th floor overlooking the Yarra River. The staff were excellent and were very obliging when we had any requests such as extra pillows/blankets. In fact, they even gave us an extra bed for our daughter on one night at no extra charge. Breakfast was excellent with many healthy options available. You could even order an omelette which would be made to your liking on the spot. The fresh coffee made from a machine was also a bonus. Staff were very friendly and helpful. Tram stops and railway are conveniently located so you can get around the city and therefore you don't need to have a car. I would highly recommend the Crowne Plaza to both families and couples. Thanks for the excellent service Crowne Melbourne. John & Mary (Melbourne, Australia) 23 January 2013
Rated 3.0 out of 5.0 by Good hotel with poor hygiene During my stay last week, I was handed a soiled drink glass. When I asked for a clean glass she picked 1 then put it aide and did the same for 2nd one but 3rd time lucky. In dinning room downstairs, knifes & forks were greasy. That completely put me off eating there. Plenty of good eateries across Yarra River. 22 January 2013
Rated 5.0 out of 5.0 by Great location, perfect nights sleep. This is our favourite Melbourne Hotel and we continue to return several times a year whenever we have something on in the city. It caters for our young children, never a problem for the staff to offer a porta cot or rollaway. Great beds, excellent view and the location is superb. 22 January 2013
Rated 4.0 out of 5.0 by Great hotel but very very bad wifi service The hotel is nice - lobby and rooms. Location is great near Yarra River. What really was disappointing is that the internet connection via wifi was HORRIBLE. Connection would go on and off very frequently. There were times where there was no connection for long periods of time despite paying for access. 22 January 2013
Rated 1.0 out of 5.0 Rooms that were not cleaned properly I am a fairly frequent business guest of Crowne Plaza. This stay (stayed for one night 16th Jan 2013) had been disappointing. Due to my Priority club membership, I was upgraded to a room on Level 10. Upon entry, I found the room smelled of musky body odour. It had ants crawling all over on the pantry table, and the TV bench. There was also a bottle of wine left on the desk with a card that was addressed to someone else. Immediately, I requested for a change of room. The manager in charge was apologetic and gave me another room instantly (that was just before 6pm on 16th Jan). She had very kindly upgraded me to a suite on Level 10. The room is fine. However, one of the teacups in the pantry had lipstick stains on it. On the positive note, the staff at the front desk had been very helpful. Hopefully this feedback will not fall on deaf ears and the hotel will pull up their socks, not be complacent and pay more attention to at least the basic services such as room cleanliness. 21 January 2013
Rated 5.0 out of 5.0 by Excellent customer service Perfect place to stay and meet up with friends. Convenient, easy access to anything and great view. Great customer service. Thank you very much for making our stay an excellent one. 20 January 2013
Rated 4.0 out of 5.0 by Great location. Nice hotel The hotel is very convenient to get to all major attractions and public transportation. If you have your own car, the parking is $40 per day at the hotel ( valet) or $13 per day at Wilson Park. There is some walk from the hotel to Wilson Park. I had my 2 kids with me, not very convenient. Hotel breakfast is very good. Staff are friendly and helpful. 20 January 2013
Rated 5.0 out of 5.0 by Jillg excellent service on check in. The hotel's public areas eg lift lobby on each floor and other sitting/ lounge areas are lovely. The hotel is very spacious which is not always a feature of other large hotels. Great bed, great shower. 18 January 2013
Rated 5.0 out of 5.0 by Great service and friendly, courteous staff From the time we pulled up in the car we had great service. Valet and reception staff were very friendly and professional. Our room was very comfortable and clean. The only negative was the bathroom was showing signs of tiredness. Breakfast was great, but a little over-priced. Overall our stay was excellent and will definitely stay again. 18 January 2013
Rated 5.0 out of 5.0 by Lovely & Helpful Staff No complaints. Staff were wonderful - they were polite, and were alway happy to help. The continental breakfast provided was delicious. Room was clean. I came back from a day out and housekeeping had tidied up the clutter i left in the bathroom. Room was at a comfortable temperature even with the 43 degree weather outside. The best hotel my husband and I have been and we have stayed at the Le Meridian and Shangri-La. 18 January 2013
Rated 5.0 out of 5.0 by A very pleasant stay We had 5 nights in Melbourne and were very impressed with the Crowne Plaza Hotel. The room was great and well made up every day. The staff were friendly outgoing and very helpful. When we return to Melbourne one day we will be making another reservation at this hotel. 16 January 2013
Rated 5.0 out of 5.0 by Very pleasant and enjoyable Stayed for 6 nights in a King Suite over looking pool with young daughter. The stay was extremely pleasant and nothing was to much trouble. The room was more than adequate and as we were not there for the river views we had no disappointment of not having a river view and really enjoyed the walks along the river especially up to the botanic gardens. All facilities were more than adequate (pool/gym) even the pool at 7am. A large mention must go to the concierges (especially the 3 Dave's) on the helpfulness and willingness to discuss your day. Each morning and afternoon they went out of their way to stop my daughter as she zoomed past on her heelys to ask about her ballet workshops over the week. The breakfast offered more than enough choices. It wold have been nice to have soup on the room service menu as an option for a light evening meal. The location is perfect for getting around Melb whether you wish to walk or catch a tram. Thank you it was a great break away and all staff very pleasant. 15 January 2013
Rated 5.0 out of 5.0 by Great view, bed and service Great view, very comfortable bed and excellent air conditioning during the excessive heat. Location perfect to take in the delights of the South bank. Bit far from city shopping but close to trams, trains etc. although the DFO is within walking distance. Very helpful front desk and always friendly. Would stay here again. 15 January 2013
Rated 4.0 out of 5.0 by Very pleasant stay, great views I enjoyed my stay here - the location is marvellous. I had a "River View" room and I had the most stunning view over the Yarra River, Spencer Street Bridge, Crown Promenade, Southgate, CBD skyline and Polly Woodside - amazing and great to just gaze out and watch the world. It would be a marvellous spot for a great view of the New Years' Eve fireworks display. The room was very pleasant indeed - lovely a/c temperature, roomy, comfortable bed and well designed furniture that you can actually use. I will return here. Service was good, attentive, responsive and flexible to my needs. Well done. 15 January 2013
Rated 4.0 out of 5.0 by Great Location We stayed at the hotel recently for a getaway night. and were very pleased with our choice as the hotel is so central to public transport, the casino, Dockland and Southbank .The room was good value, clean and comfortable although not so keen on showers over the bath. The entrance to the hotel from the escalators did seem to be in need of a good clean and the foyer also seemed rather dull. Otherwise we were really happy with our stay and have already recommended it to friends. 11 January 2013
Rated 5.0 out of 5.0 by Very nice Welcome Front desk and concierge staff excellent. Breakfast good but very busy 09 January 2013
Rated 4.0 out of 5.0 by Good hotel The hotel looks a little bit old; however, it is well maintained and it is excellent located. Excellent services from staff 08 January 2013
Rated 4.0 out of 5.0 by Great Location My partner and myself stayed at the Crowne Plaza on the night of new years eve. The hotel was perfect for this event as we were in the middle of all the city's NYE events. We were within walking distance from the Yarra, Docklands and South Bank. It was an ideal location. The room itself was large and probably the biggest sized hotel room I have stayed in. From first appearances it was clean and everything was tidy. However I found the bathroom to be old and in need of a make over. Though I am very fussy and have OCD with cleanliness. The other problem was that the room smelt a little however yet again I am fussy. My partner thought the bathroom and the small was fine. Check in and check out was very fast and smooth which was a good experience. The staff were very helpful also. 06 January 2013
Rated 5.0 out of 5.0 by xmas escape this is our third stay, great staff, forgot my phone charger but staff charged it for me. huge bed great room, will stay again, great breakfast. 06 January 2013
Rated 5.0 out of 5.0 by Fantastic Location We were so happy with our stay. The staff and room were terrific. The location is fantastic. Views were wonderful. We stayed in Room 607 - it was quiet and very comfortable. Highly recommend this property. Krysia. 05 January 2013
Rated 5.0 out of 5.0 by Excellent service Staff were very helpful and friendly, situated in ideal spot. Good buffet breakfast options. Thoroughly enjoyed our stay and would definitely stay here again. 04 January 2013
Rated 4.0 out of 5.0 by Another great stay Another great stay at Crowne Plaza for my birthday. We have stayed at this hotel at least 4 times in the past year and each time we have been very happy. I must admit that this time I was a little disappointed with not having a River view from our Suite. But the room and bed were very comfortable. Breakfast was once again a highlight, lots of choice and staff aways willing to help. The Bar food menu could do with a bit of updating. On this occassion 4 of the 6 small items on the menu were not available. There is not a lot of variety. Overall though these are just minor issues and do not distract from the overall experience. Looking forward to our next stay in February 02 January 2013
Rated 4.0 out of 5.0 by Great location and comfort We stayed over Christmas and it was fantastic, the staff were really happy and helpful. The 2 King suite rooms we booked were great for us and our 3 teenagers. We would stay again. 02 January 2013
Rated 5.0 out of 5.0 by Great Service and incredible buffet breakfast We were quite amazed with the variety of food choices for the breakfast buffet! and the friendliness of the staff at hand. 02 January 2013
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