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Rated 4.3 out of 5 by 380 reviewers.
Rated 4.0 out of 5.0 by Great location and service The location of this hotel is excellent for people attending conferences at the Melbourne Exhibition and Conference Centre. It is an easy 100m walk. The staff were excellent and very accomodating to our needs. The bedroom was a bit stuffy and as there were no windows that could be opened it was difficult to sleep well. We were given an internal room also so missed the view over the river. Also for some reason my stay there was deemed to be a non-qualifying stay even though I stayed for 5 nights and held 2 days of training workshops I did not get any points for any of this expenditure. 19 July 2014
Rated 5.0 out of 5.0 by best place We have stay at IHG group hotels all the time and staff service from top to bottom is always happy to assist in whatever need may arise. The rooms are always clean and smelling fresh, fitness centre is enough to do what you need to, breakfast and any meals you have here are well prepared and fresh not cooked again as some places. I would reccomend these hotels to anyone who has never stayed in one ( and I do tell friends to stay here) 19 July 2014
Rated 5.0 out of 5.0 by Riverview room - fabulous view My daughter and I stayed for almost a week and we had a twin share room, with a really comfy double bed each. Not a big room but the view of the Yarra, the city and the fire displays along the rivers edge (by the Casino) at night were 'to die for'! Had to chase room service #mainly for dry towels, being winter!# on one day, but they were quick to respond, which was appreciated. Buffet breakfast, with 'home made' eggs to your desire, was most enjoyable. Dinner and wine menus not so inspiring, and our steak was not great for the price. Friendly staff, great service, as well as easy access to public transport, the Convention Centre, nice restaurants and the DFO's on the South Warf. We certainly look forward to staying at there again. 18 July 2014
Rated 5.0 out of 5.0 by Friendly front desk Found the staff excellent to deal with. Room was great. Only issue was a number of noisy guests talking loudly in the hallway during the night. 17 July 2014
Rated 4.0 out of 5.0 by MY STAY My stay at this venue was as always a pleasurable one. I love the convenience to the city etc of the position of this hotel. Staff helpful and friendly (and apologetic and pro-active when there seemed to be a rather lengthy delay when waiting for my vehicle), although I felt the trainee on booking in could have been a little more welcoming. My one concern is the length of waiting for dinner. I have dined at the restaurant on numerous occasions now (not just during a stay) and it has always been the same- really lengthy wait between courses; one doesn't want to be rushed when dining but there is a limit... and the fact that this has always occurred concerns me somewhat. However on the positive side, the meals themselves were delicious. Breakfasts are really pleasing, with good variety and high standard. Also room service was prompt and pleasing. 16 July 2014
Rated 5.0 out of 5.0 by Völlig i.O. Erwartung erfüllt. Die Badewanne ist sehr klein und auch sonst wirkt das Badezimmer etwas älter und abgetragen, ist aber sehr sauber gewesen. Das Zimmer ist gut eingerichtet. Lediglich die vielen LEDs (Rauchmelder, Notbeleuchtung, Fernseher, Wecker,...) machen die Nacht zum Tage. Das Personal war sehr nett, aufmerksam und zuvorkommend. 16 July 2014
Rated 5.0 out of 5.0 by wonderful view great service it was a pleasure to be remembered and acknowledged by the attentive concierge staff even tho' I hadn't stayed for a number of years. it was a pleasure to walk into the room and again enjoy the wonderful panoramic view that other hotels I've stayed at, don't always have. 14 July 2014
Rated 4.0 out of 5.0 by Over all we were well looked after Bed and rooms are very comfortable Restraunt Was poor . The over all stay was good the room and surroundings were all good and the ease to get everwhere in the city is great 14 July 2014
Rated 5.0 out of 5.0 by Central Accommodation with Great Service Friendly staff, great service would certainly stay again. 13 July 2014
Rated 4.0 out of 5.0 by Great service Staff were extremely courteous and polite. They went the extra mile to assist where they could. Beds were also very comfortable. 12 July 2014
Rated 2.0 out of 5.0 by Great staff let down by outdated room Rooms old and outdated! bathroom and TV were outdated by 10-15years? Remote didn't work well, bathroom had $2 blinds and fixture were cheap and plastic, also was cracked. Staff are great! had to check out late, they arranged it. Held my bags as my flight was at 8pm. Check in was easy, staff was happy and smiling. Good views but felt more like a 3 star hotel. Let down by its outdated rooms and fixtures. 10 July 2014
Rated 5.0 out of 5.0 by Grandparents with grandchild Experienced no problems at all. Very convenient for public transport and free tram services. 10 July 2014
Rated 5.0 out of 5.0 by Central with great views We loved our stay at Crowne Plaza. We had 2 of our children with us and we were all comfortable and the kids thought it was amazing. Great views from the River View Rooms and so easy to get around. We would recommend to stay here and we can't wait to return. 10 July 2014
Rated 5.0 out of 5.0 by Perfect location,helpful staff 5mins walk to casino and exhibition centre. Easy to get to the westgate highway. Very helpful concierge and parking made easy! Apples made available is a thoughtful treat. Very highly recommended. Will definitely stay again. Thank you for making our rare visit to the city a memorable one. From family of 9 09 July 2014
Rated 5.0 out of 5.0 by Consistently high standard Stayed in the Canberra Crowne Plaza the night before staying here, really reinforced what high standards the Melbourne Crowne Plaza has reached. 06 July 2014
Rated 5.0 out of 5.0 by Overall very good Could not have hoped for a better stay and the staff were great 03 July 2014
Rated 5.0 out of 5.0 by Love it We have stayed at Crowne Plaza more than 3 times now and everytime we go , we love it! Close to everything, clean and rooms has a great view of the Yarra river. It's our favourite everytime we stay in the city 02 July 2014
Rated 3.0 out of 5.0 by Dining in Restaurant Food flavours good, however found on both occasions that they had run out of items on the menu including basics such as bread rolls. More attention should be paid to ensuring food is hot when delivered to the table 01 July 2014
Rated 4.0 out of 5.0 by accessible The hotel is located near a free tram where you can ride and have a free tour of the city. Very comfortable place. 30 June 2014
Rated 5.0 out of 5.0 by Concierge All staff polite and pleased to help. Knowledge of local attractions 29 June 2014
Rated 4.0 out of 5.0 by Good Service Good Hotel for my business needs would recommend for business travelers 29 June 2014
Rated 5.0 out of 5.0 by Great Very caring and friendly service very professional, very clean rooms and comfortable. Great location close to everything in the city, you can walk to every where you need to go to, or catch the circle tram or walk along to Southbank and the Casino. Close to shopping and restaurants and the Melbourne Aquarium which is well worth going to. The Restaurant is very good as well at the Hotel. 26 June 2014
Rated 5.0 out of 5.0 by Would stay here again Great location close to Crown Complex, Shops, Restaurants, Bars, Trams, Train Station, Etihad Stadium. Restaurant food was delicious although restaurant needs some modernising. Only minus for this hotel was the shower pressure was terrible and it is a shower over bathtub. But I would definitely stay here again. 26 June 2014
Rated 5.0 out of 5.0 by Great Location, Great Staff and Comfortable Rooms Only in for a night this time and on a break from work. Room was clean and tidy and comfortable as usual. Staff are always friendly and can't do enough for you. Well done, Crowne Plaza Staff. 26 June 2014
Rated 5.0 out of 5.0 by Great service and friendly staff It was a night out for our wedding anniversary...without the kids. Upon arrival, we were congratulated and were upgraded to a superior room. After a walk around the streets, we returned to our room to find a plate of chocolate strawberries and a bottle of sparkling wine...complimentary. The facilities were great, the room was comfortable, the staff were exceptional. This hotel is so close to the Crown complex, Southbank, restaurants and other Melbourne features. I would reccomend this hotel to anyone. 25 June 2014
Rated 5.0 out of 5.0 by Carlos is my hero!! The hotel and staff were wonderful. It is located well in the city and close to public transportation. I especially want to thank my hero, Carlos, for all the help he gave to me when I realized I had lost my flight informaiton for my return trip to the US. He was patient and kind to an inexperienced traveler. I ended up alone half way thru my trip when my friend had to return to the US for health reasons. Carlos went out of his way to help me retrive information for my flights and keep me calm and confirm that I was all set. He is a true asset to the hotels staff !!! 25 June 2014
Rated 5.0 out of 5.0 by location The apartment catered for our needs in every way. It allowed us to meet and entertain our friends with ease. The location was great, day and night views overlooking the river were special. All staff were pleasant and helpful. Looking forward to staying here again. 22 June 2014
Rated 2.0 out of 5.0 by Poor View Nice hotel, nice rooms, good food, helpful staff. Just make sure you don't get one of the rooms with view of the neighboring concrete walls. They have plenty of rooms with perfectly good views of this delightful city 20 June 2014
Rated 4.0 out of 5.0 by breakfast the lady that cooks the eggs and omelettes at breakfast always goes out of her way to say hello, also showed me her secrets to a good omelette. this i thought was going above and beyond. 19 June 2014
Rated 3.0 out of 5.0 by Rooms and hotel service Over all theCrowne Plaza Hotel is in a great location with great views but the rooms were too stuffy which need updating. Buffet to be stocked with more products and also more coffee to be supplied daily when your stay is more than one day .Walking through the hall was dark and stuffy and carpets were horrible . The reception desk and concerige service of the hotel was excellent. 18 June 2014
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