Rated 4.3 out of 5 by 358
Rated 5.0 out of 5.0 by lara68 Would stay here again
Great location close to Crown Complex, Shops, Restaurants, Bars, Trams, Train Station, Etihad Stadium. Restaurant food was delicious although restaurant needs some modernising. Only minus for this hotel was the shower pressure was terrible and it is a shower over bathtub. But I would definitely stay here again.
26 June 2014
Rated 5.0 out of 5.0 by Maximilian13 Great Location, Great Staff and Comfortable Rooms
Only in for a night this time and on a break from work.
Room was clean and tidy and comfortable as usual.
Staff are always friendly and can't do enough for you.
Well done, Crowne Plaza Staff.
26 June 2014
Rated 5.0 out of 5.0 by Stephen0001 Great service and friendly staff
It was a night out for our wedding anniversary...without the kids. Upon arrival, we were congratulated and were upgraded to a superior room.
After a walk around the streets, we returned to our room to find a plate of chocolate strawberries and a bottle of sparkling wine...complimentary.
The facilities were great, the room was comfortable, the staff were exceptional.
This hotel is so close to the Crown complex, Southbank, restaurants and other Melbourne features.
I would reccomend this hotel to anyone.
25 June 2014
Rated 5.0 out of 5.0 by sanbodia110 Carlos is my hero!!
The hotel and staff were wonderful. It is located well in the city and close to public transportation. I especially want to thank my hero, Carlos, for all the help he gave to me when I realized I had lost my flight informaiton for my return trip to the US. He was patient and kind to an inexperienced traveler. I ended up alone half way thru my trip when my friend had to return to the US for health reasons. Carlos went out of his way to help me retrive information for my flights and keep me calm and confirm that I was all set. He is a true asset to the hotels staff !!!
25 June 2014
Rated 5.0 out of 5.0 by Rjay1962 location
The apartment catered for our needs in every way. It allowed us to meet and entertain our friends with ease. The location was great, day and night views overlooking the river were special. All staff were pleasant and helpful. Looking forward to staying here again.
22 June 2014
Rated 2.0 out of 5.0 by Bill Smith Poor View
Nice hotel, nice rooms, good food, helpful staff. Just make sure you don't get one of the rooms with view of the neighboring concrete walls. They have plenty of rooms with perfectly good views of this delightful city
20 June 2014
Rated 4.0 out of 5.0 by batts68 breakfast
the lady that cooks the eggs and omelettes at breakfast always goes out of her way to say hello, also showed me her secrets to a good omelette. this i thought was going above and beyond.
19 June 2014
Rated 3.0 out of 5.0 by Julia45 Rooms and hotel service
Over all theCrowne Plaza Hotel is in a great location with great views but the rooms were too stuffy which need updating. Buffet to be stocked with more products and also more coffee to be supplied daily when your stay is more than one day .Walking through the hall was dark and stuffy and carpets were horrible . The reception desk and concerige service of the hotel was excellent.
18 June 2014
Rated 5.0 out of 5.0 by saltpepper62 fantastic view overlooking the Yarra and city
I took my older children to Melbourne and wow the room had a view to die for and so close to all transport. We had a wonderful time :-)
16 June 2014
Rated 5.0 out of 5.0 by bali23 great location
This is our fourth time at the crown love its location great views if your lucky enough to get Spencer st views otherwise still great looking up the river. Eating out around there is great trams in front trams on Flinders st a short walk to the free circle tram.
15 June 2014
Rated 5.0 out of 5.0 by Mark 1964 Wonderful Experience
The staff allowed early check in when I really needed to get to my room early. Free WIFI as a Gold IHG member was also wonderful.
15 June 2014
Rated 4.0 out of 5.0 by roarson Handy for convention centre
good location for Exhibition centre and SOuthbank and also CBD.
rooms good sized and well maintined, overall exper3eince according to a Crowne Plaza
A pleasant business stay
15 June 2014
Rated 4.0 out of 5.0 by apko happy hour
The lobby bar was very nice and handy fo a quick snack etc before we had to depart for a concert. My only gripe was that chardonnay was not offered on the list of "happy hour" drinks. They did offer sauv blanc but I much prefer chardy so we just paid up the normal price and enjoyed our drinks.
15 June 2014
Rated 5.0 out of 5.0 by costo king room size
My wife and I felt that the King Room overall size was a fraction too small .....
12 June 2014
Rated 4.0 out of 5.0 by robot22 great location ,good bar.
good hotel ,great handy location to most things,only fault was restaurant did have very poor service,need more staff to serve ,both at breakfast and dinner ,great food though.
12 June 2014
Rated 5.0 out of 5.0 by Pabloako2 Comfortable hotel in agood location
A nice and clean comfortable hotel in an excellent location close to the casino. Check-in was perfect and very friendly staff (sadly i can't remember her name). Restaurant is nice and clean and does an excellent steak.
The whole stay made a business trip, with some "tricky" customer meetings more bearable.
10 June 2014
Rated 5.0 out of 5.0 by Dargo Ticked all the boxes
We stayed for 3 nights and found that Crowne Plaza ticked all the boxes for us!
- proximity to the city, attractions, venues
- easy access to transport
- pleasant and helpful staff
- quiet, comfortable room and dark for good sleeping!
- restaurant food was well priced and delicious
This hotel is understated and possibly overshadowed by its namesakes across the Yarra, but it is good value for money and we will definitely stay there again.
09 June 2014
Rated 5.0 out of 5.0 by Sparra 12 Friendly, helpful professional staff
Excellent service, from arrival at the hotel, concierge, reception, housekeeping, restaurant and bar staff. Evident that the hotel group has a strong culture of training and customer service. We will certainly be back for our next visit to Melbourne.
Oh, and the free WiFi for IHG members was a clincher!
08 June 2014
Rated 5.0 out of 5.0 by Suelea Wonderful staff
Had the warmest welcome, quick check in and received lots of information to make our stay pleasant. The staff were well trained and caring.
06 June 2014
Rated 5.0 out of 5.0 by dc6263 Fantastic service with very friendly staff
My family and I really enjoyed our stay at Crowne Plaza Melbourne. The staff were so friendly and the breakfast was great. Would recommend it to anyone.
05 June 2014
Rated 5.0 out of 5.0 by BomberStu awesome views
Was a very central location to all Melbourne has to offer. would recommend to others to stay here. Easy to get to MCG and CBD events.
04 June 2014
Rated 4.0 out of 5.0 by Mc_quid Great room, noisy guests
We had a very good night, the staff were very complimentary and nothing was too much trouble. Had a great bed, although the hallway had noisy guests all hours of the night.
04 June 2014
Rated 3.0 out of 5.0 by PALL11 Location good
The location of the hotel is good, it does need a refresh as a hotel though as rooms, especially the bathrooms look and feel very tied
03 June 2014
Rated 5.0 out of 5.0 by BenDanielleandEllie Thank you
We decided to stay here because of the views, really great looking down the Yarra at night.
Special thanks to Tutu for helping us out!
02 June 2014
Rated 1.0 out of 5.0 by Ms. F.A staff needs training in customer service
In all IHG hotels we stayed in, this Crowne Plaza in Melbourne is the worst when it comes to customer service. I know customer service when I see it coz Im working in this industry for about 7yrs now. I think the staff specially in the reception for check out are too proud to serve customers like us, who works in the same industry and are from Asian countries. This is what I have observed in just one night stay in this hotel. Im an IHG Rewards club member, as privelage we get free internet use, during checked out this recep told me I have to pay 10AUD for internet I showed her my card and I was told I still need to pay as I used the premium service. I told her I didnt and was trying to explain she cut me off and told me to just pay. She was talking very rude. So I stop and just gave her the 10AUD. I didnt even asked for a receipt. So maybe a little training wont hurt or maybe its just the kind of staff. We cannot always blame it to training.
31 May 2014
Rated 5.0 out of 5.0 by gandp You can be happy here
It's a home away from home. Lovely staff, always helpful, unobtrusive. The restaurant is straight out of the 1970s, always sparsely attended, in our experience always with a waiter who is an interesting university student who is doing something quite different. Get away from those shiny Southbank restaurants and kick back with good quality, good value and only 25 m to walk home. Find out how to ride the trams, (the staff will tell you) and there is nowhere better.
31 May 2014
Rated 5.0 out of 5.0 by Shopaholic83 Great couples getaway
We had our first couples getaway after having our now 2 year old daughter and it was lovely. The room was a good size, the bed was comfy, the view was perfect and even the shower water pressure was great. Only thing I wish we had was a separate bath, preferably spa rather than shower over the bath.
30 May 2014
Rated 5.0 out of 5.0 by CherylT55 2 night stay
Great location - close to all transport links & overlooking the .
Very quiet & peaceful
Staff outstanding - very willing to help, professional
28 May 2014
Rated 5.0 out of 5.0 by NPBris Very helpful
Kay on the front desk was very helpful when I had made a mistake with the booking. She had it all organized quickly and very professional.
All the staff were very helpful, adding to a great experience for the stay.
27 May 2014
Rated 4.0 out of 5.0 by crackajack Lovely spacious rooms. Clean bathroom.
Not very good service when trying to get taxi from the Crown. Waited over half an hour without any person asking me if they could help. Ended up 40 min before getting taxi. Only after I complained at desk.
26 May 2014