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Rated 4.3 out of 5 by 406 reviewers.
Rated 4.0 out of 5.0 by happy hour The lobby bar was very nice and handy fo a quick snack etc before we had to depart for a concert. My only gripe was that chardonnay was not offered on the list of "happy hour" drinks. They did offer sauv blanc but I much prefer chardy so we just paid up the normal price and enjoyed our drinks. 15 June 2014
Rated 5.0 out of 5.0 by king room size My wife and I felt that the King Room overall size was a fraction too small ..... 12 June 2014
Rated 4.0 out of 5.0 by great location ,good bar. good hotel ,great handy location to most things,only fault was restaurant did have very poor service,need more staff to serve ,both at breakfast and dinner ,great food though. 12 June 2014
Rated 5.0 out of 5.0 by Comfortable hotel in agood location A nice and clean comfortable hotel in an excellent location close to the casino. Check-in was perfect and very friendly staff (sadly i can't remember her name). Restaurant is nice and clean and does an excellent steak. The whole stay made a business trip, with some "tricky" customer meetings more bearable. 10 June 2014
Rated 5.0 out of 5.0 by Ticked all the boxes We stayed for 3 nights and found that Crowne Plaza ticked all the boxes for us! - proximity to the city, attractions, venues - easy access to transport - pleasant and helpful staff - quiet, comfortable room and dark for good sleeping! - restaurant food was well priced and delicious This hotel is understated and possibly overshadowed by its namesakes across the Yarra, but it is good value for money and we will definitely stay there again. 09 June 2014
Rated 5.0 out of 5.0 by Friendly, helpful professional staff Excellent service, from arrival at the hotel, concierge, reception, housekeeping, restaurant and bar staff. Evident that the hotel group has a strong culture of training and customer service. We will certainly be back for our next visit to Melbourne. Oh, and the free WiFi for IHG members was a clincher! 08 June 2014
Rated 5.0 out of 5.0 by Wonderful staff Had the warmest welcome, quick check in and received lots of information to make our stay pleasant. The staff were well trained and caring. 06 June 2014
Rated 5.0 out of 5.0 by Fantastic service with very friendly staff My family and I really enjoyed our stay at Crowne Plaza Melbourne. The staff were so friendly and the breakfast was great. Would recommend it to anyone. 05 June 2014
Rated 5.0 out of 5.0 by awesome views Was a very central location to all Melbourne has to offer. would recommend to others to stay here. Easy to get to MCG and CBD events. 04 June 2014
Rated 4.0 out of 5.0 by Great room, noisy guests We had a very good night, the staff were very complimentary and nothing was too much trouble. Had a great bed, although the hallway had noisy guests all hours of the night. 04 June 2014
Rated 3.0 out of 5.0 by Location good The location of the hotel is good, it does need a refresh as a hotel though as rooms, especially the bathrooms look and feel very tied 03 June 2014
Rated 5.0 out of 5.0 by Thank you We decided to stay here because of the views, really great looking down the Yarra at night. Special thanks to Tutu for helping us out! 02 June 2014
Rated 1.0 out of 5.0 by staff needs training in customer service In all IHG hotels we stayed in, this Crowne Plaza in Melbourne is the worst when it comes to customer service. I know customer service when I see it coz Im working in this industry for about 7yrs now. I think the staff specially in the reception for check out are too proud to serve customers like us, who works in the same industry and are from Asian countries. This is what I have observed in just one night stay in this hotel. Im an IHG Rewards club member, as privelage we get free internet use, during checked out this recep told me I have to pay 10AUD for internet I showed her my card and I was told I still need to pay as I used the premium service. I told her I didnt and was trying to explain she cut me off and told me to just pay. She was talking very rude. So I stop and just gave her the 10AUD. I didnt even asked for a receipt. So maybe a little training wont hurt or maybe its just the kind of staff. We cannot always blame it to training. 31 May 2014
Rated 5.0 out of 5.0 by You can be happy here It's a home away from home. Lovely staff, always helpful, unobtrusive. The restaurant is straight out of the 1970s, always sparsely attended, in our experience always with a waiter who is an interesting university student who is doing something quite different. Get away from those shiny Southbank restaurants and kick back with good quality, good value and only 25 m to walk home. Find out how to ride the trams, (the staff will tell you) and there is nowhere better. 31 May 2014
Rated 5.0 out of 5.0 by Great couples getaway We had our first couples getaway after having our now 2 year old daughter and it was lovely. The room was a good size, the bed was comfy, the view was perfect and even the shower water pressure was great. Only thing I wish we had was a separate bath, preferably spa rather than shower over the bath. 30 May 2014
Rated 5.0 out of 5.0 by 2 night stay Great location - close to all transport links & overlooking the . Very quiet & peaceful Staff outstanding - very willing to help, professional 28 May 2014
Rated 5.0 out of 5.0 by Very helpful Kay on the front desk was very helpful when I had made a mistake with the booking. She had it all organized quickly and very professional. All the staff were very helpful, adding to a great experience for the stay. Regards Catherine 27 May 2014
Rated 4.0 out of 5.0 by Lovely spacious rooms. Clean bathroom. Not very good service when trying to get taxi from the Crown. Waited over half an hour without any person asking me if they could help. Ended up 40 min before getting taxi. Only after I complained at desk. 26 May 2014
Rated 4.0 out of 5.0 by network Should considered to provide free wifi for all quest at room. In general, all staffs are very helpful and nice. I will recommend friends to choose your hotel. 26 May 2014
Rated 4.0 out of 5.0 Cool! The location is very nice. Hotel staff is very helpful. Comfortable bed and pillows :) 18 May 2014
Rated 5.0 out of 5.0 by Great location and very clean room We enjoyed our stay very much. It was very quiet at night, no traffic noise, bed was comfy and the room was very clean. The hotel location was excellent, close to everything. 14 May 2014
Rated 5.0 out of 5.0 by Would recommend Decent room. Great view. 2 minute walk to crown casino. 08 May 2014
Rated 4.0 out of 5.0 by Great Bed Had a very enjoyable stay, the location is very handy to most of the CBD. Staff as always friendly and efficient. The bed as in most IHG hotels are so comfortable. 05 May 2014
Rated 5.0 out of 5.0 by Outstanding Staff Great stay - staff are unbelievably friendly but not intrusive. Rooms seem to be updated recently. Terrific location. 29 April 2014
Rated 1.0 out of 5.0 by So far the worst Crown Plaza experience I have stayed in numerous Crown Plaza properties and this is the worst that I have stayed. The upgrade is hardly noticeable for Platinum member and the staff doesn't know what is a real king bed! After being checked into a room with 2 single beds put together to pass off as a king, I requested for a change to a real king bed per my booking and was given another room of the same 2 put together single beds! 29 April 2014
Rated 5.0 out of 5.0 by Anzac Weekend Whilst we were checking in on Thursday we were given some incorrect information regarding Car Parking, which became evident once we took our car out on Saturday. We also had some issues with a noisy air conditioner in our room. After contact with your staff these issues were swiftly & professionally dealt with by your staff & Manager C. We were offered Valet Parking & Breakfast on our final night/morning as a good will gesture which were both appreciated. The valet parking was a treat & everyone who we had contact with was efficient & professional. The breakfast was not only delicious, but the staff very attentive & the coffee was great. Thanks again for your efforts in dealing with our issues, it certainly makes a difference when things are dealt with professionally. Not one who is prone to complain . I believed that we needed to say something about the car parking & air conditioning & was very impressed with how professionally these issues were dealt with. Credit where credit is due. Your staff were very efficient & professional. Well Done. Perfect Location & View 28 April 2014
Rated 1.0 out of 5.0 by very bad experience very poor hotel to be considered a Crowne Plaza .... staff very bad educated .... never again !!! 25 April 2014
Rated 5.0 out of 5.0 by Nice greetings and great service On arrival we were met with a smile from every staff member from the valet parking to the front desk to the dining room service staff. It was an absolute pleasure to stay at Crowne Plaza Melbourne. 24 April 2014
Rated 4.0 out of 5.0 by Great location Great quality and value for money, located ideally for a business trip allowing easy walking into the central city as well as being close to retail, dinning and entertainment venues. 19 April 2014
Rated 5.0 out of 5.0 by Overall experience , excellent . We stayed three nights whilst national diving championships were on at MSAC. We were able to get an early check in which was great. Breakfast excellent value for money. Staff were friendly and accommodating. Valet parking made going to and from hotel to venue very easy. although a discount if staying more than one night would be appreciated. 17 April 2014
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