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Rated 4.3 out of 5 by 422 reviewers.
Rated 5.0 out of 5.0 by Welcome and Service A stay for pleasure and personal celebration made better by the service of the hotel. Arrived very late and a little irritable due to tiredness but all smoothed by efficient and welcoming check in. On arrival to the room greeted by superb river view, personal note from the hotel and a wine gift for my celebration. Many thanks it was great and comfortable stay. 18 November 2013
Rated 4.0 out of 5.0 by Check in staff member was first class The staff member that checked us was first class. He made us feel very comfortable with out over servicing our requirements, thank you and you made our experience a memorable one, 18 November 2013
Rated 5.0 out of 5.0 by Exceptional service. Thank you Crowne Plaza Melbourne, My mother and I enjoyed four days with you and experienced Melbourne Cup for the first time. The concierge helped us in so many ways and nothing was too much trouble. This will always be our choice for accommodation in the future. A truly memorable stay. 17 November 2013
Rated 5.0 out of 5.0 by Great service, Room & Location I have stayed at the Crowne Plaza Melbourne on previous occasions & hope to do so again. The hotel is of a high class standard. Each visit I am impressed by the staff's attention to detail, their confident & accommodating service. The reception staff, concierge & service workers are friendly & professional. Each room I have stayed in is modern, spacious, kept clean, has comfortable sleeping & good facilities (coffee making, bar fridge, newspaper,). Bathroom facilities are well equipped & fulfil their function. The location of the Crowne Plaza in Melbourne is excellent for any activity. Trams run from outside the hotels stairs, trains are nearby. Dining, take out & convenience stores a close walk. The location is convenient for shopping & business alike, If a high floor room can be booked, views are captivating. Computer & internet facilities are available 24 hours. The Crowne has become my preferred accommodation in Melbourne. I cant wait to book my next stay. 17 November 2013
Rated 5.0 out of 5.0 by Fantastic location and good for visitor This CP has a great location with fantastic Yarra river view. Meanwhile cross he bridge is the famous crowne of Melbourne. You can easily spend a whole day there and couch back comfortably in the CP with good overnight price. The breakfast is also ok, but could be better if the cafe could be levels higher with river view. This is a really pity.except that, all good and worth the price. 17 November 2013
Rated 5.0 out of 5.0 by Excellent Overall Experience For many years, my partner and l have spoken about staying at the Crowne Plaza and we finally had the opportunity: We were celebrating a very special occasion. Everything was well organised, the staff were professional and nothing was a bother, the room was clean and up to standard, the view was amazing. All our request was handled in a timely manner .The location is perfect for a Melbourne trip and the Buffett breakfast caters to everyone. If l had to fault our stay, l would say that the cream Brule was not great (no crunch) and the television had two lines running down the screen when we watched a DVD. (Which was a little costly at $19.00 for one movie) but we defiantly would stay again and we have stayed at some top end hotels, 9/10 for all the little things that make the differences 16 November 2013
Rated 5.0 out of 5.0 by Great service all around. We really enjoyed our stay at the Crowne Plaza in Melbourne. The room was lovely and we had a great view even though I didnot ask for it. The concierges we dealt with went way above and beyond their duties in helping us with everything we asked for especially with one particular request. We don't have opportunities to travel but when we do we always stay at Crown Plaza Thankyou 15 November 2013
Rated 5.0 out of 5.0 by a great place to stay centrally located, with public transport at the door and right on the river. good pool, hearty breakfast, we will be staying again. 13 November 2013
Rated 5.0 out of 5.0 by Consistently great service I booked into the Crowne Plaza for my 50th birthday and was not disappointed. The staff were extremely helpful, especially at the concierge desk. Breakfast was very good as was the room service. The bed was so comfortable that I hardly remember laying my head down. Even the lady cleaning the room was so friendly. Little things like this make the difference. This is the third Crowne Plaza hotel I have stayed at and all have been consistently good. 13 November 2013
Rated 5.0 out of 5.0 by Accommodated our suite situation We over indulged in our suite and the staff accommodated our group of people to another private room. Their attitude and help was courteous and everyone in our group who were staying at the hotel appreciated their consideration that was shown to us. Thank you. Also your hotel site is very convenient, close proximity to the train station, casino and outlet shops and dinning in the hotel was extremely nice. 13 November 2013
Rated 4.0 out of 5.0 by Great Location and Clean The location on the Wharf is easy walking distance to DFO , Crown Casino. The tram is at your doorstep which can take you on a 5 minute ride to the city. Hotel is clean and the front office staff and concierge should be commended for their customer service. Will definitely stay here on our next visit. 11 November 2013
Rated 5.0 out of 5.0 by Centrally located Hotel You couldn't ask for a better located hotel. Walking distance to all major attractions. The staff were fantastic. From concierge, reception, housekeeping and room service. Well done! You all made our stay very enjoyable. 10 November 2013
Rated 3.0 out of 5.0 by Nice hotel Pro Good location. Comfortable bed Friendly Conceirge. Cons Internet slow. Need pay for higher speed even for Elite members No complementary bottled water Reception staff service average. Had to ask for hotel receipt. Credit card surcharge for using credit to pay for hotel stay. Limited/no recognition for Gold Elite 09 November 2013
Rated 1.0 out of 5.0 by Poor customer service This property has been removed from our corporate list of approved hotels because of the poor experience we received. 06 November 2013
Rated 4.0 out of 5.0 by Staffing was excellent! I was in town on business from the U.S., and my wife went with me. The room was typical for this quality of a hotel. What we found to be exceptional were the staff. The breakfast crew in the Dining Room were wonderful. They were very friendly and quite chipper for such early morning hours. Also, the Concierge staff were wonderful. My wife asked many questions about the area and her sight-seeing options. She was delighted to learn so much from the concierge staff. They were all very knowledgable and very helpful in every way. Thank you for making her stay there one to remember. 05 November 2013
Rated 4.0 out of 5.0 by GREAT SERVICE FROM STAFF Kay was fantastic on checkin. THe hotel desperately needs a refurbishment - the gym is too basic and the rooms seem tired. 03 November 2013
Rated 2.0 out of 5.0 by Bathroom and rewards I think it is time that Crowne Plaza Melbourne updated their bathroom, our party had 4 rooms booked and everyone mentioned that the bathrooms need upgrading. The front staff have also lost their empowerment, they divert too much responsibility to others. I wanted to book 5 rooms for the Grand Prix, they couldn't help me, told me to ring bookings, I complained that I did not get my points for my ambassador membership on day 1 as I paid via my work, they said call the program. Your front staff need to take on more responsibility for customer service, not just fob me off. 01 November 2013
Rated 3.0 out of 5.0 by Fair only We paid for an upgrade & the room had cracked floor tiles in the bathroom, & the bathroom door was rotting away on the bottom. overall the room was in our opinion 3.5 star. 30 October 2013
Rated 2.0 out of 5.0 by run down roon Carpet was stained the bathroom bench top was coming apart at the front edge shower curtains are really out of fashion also I dont think I would stay at that particular hotel again. Breakdast was nice staff were good that's all I can give credit for 29 October 2013
Rated 4.0 out of 5.0 by 2 night stay Great location . Views over river and casino. Room very comfortable except the bathroom was very small with shower over bath :-( no room to put your toiletries on the vanity. Staff very friendly. Just one little thing, i had a $50 hotel voucher. We had dinner and breakfast at the hotel. Dinner was $47 odd and breakfast $32 so they just took off the dinner cost. I should have had $2-$3 taken off break fast as well so that i got my $50 credit in full. The credit wasn't just for dinner 26 October 2013
Rated 5.0 out of 5.0 by Very helpful and friendly staff our booking had not identified that we where booked in as best rate, rather then one night free, but the young man at reception was very helpful and was able to still give us the expected booking, and we where able to use our voucher. ( can't remember his name, but he had an injured hand) Very polite and friendly 24 October 2013
Rated 5.0 out of 5.0 by Fantastic staff Could not rate the staff highly enough. Nothing was too much trouble for the lovely guys at the Concierge Desk! They were all so helpful and friendly. Thank you!! Bed was extremely comfortable and the room was very clean and a good size. Will definitely stay again and recommend the Crowne Plaza Melbourne!! 13 October 2013
Rated 5.0 out of 5.0 by staff fantastic stayed 3 nights bed very comfortable convenient location clean room great breakfast, staff could not of been any more helpful. Stayed in the king executive suite nice room but a weird set up. Didnt really need the lounge part of the suite. Would totally stay again had a great weekend 10 October 2013
Rated 4.0 out of 5.0 by Loved our stay Four day stay over the grand final weekend was lovely. Fantastic view and good sized room. Hotel itself was nice and big, you didn't feel boxed in. Concierge guys were great at their job and very friendly and helpful at all times. 04 October 2013
Rated 5.0 out of 5.0 by Great Customer Service We arrived early morning and we were checked into our room straight away. Had room service and the meal was excellent. Next time we stay in Melbourne it will definitely be the Crowne Plaza. 02 October 2013
Rated 5.0 out of 5.0 by Excellent Staff Staff members are always friendly and helpful. Room service food is a cut above the average. Location, perfect. I would recommend the Crowne Plaza Melbourne. 30 September 2013
Rated 5.0 out of 5.0 by Gets better every time we stay. Great location, great hotel. We stay at this hotel every year at the same time and spent 4 nights here. It seems to get better every year. The location is perfect and the surrounding areas are moving ahead in leaps and bounds. Now a great pub next door along the river, new cafes and eateries and a fabulous DFO just 5 minutes walk. Plus the usual atmosphere of Southbank which is just across the bridge. The hotel itself has the most comfortable bedding we've ever experienced. Clean, great view, staff are fabulous, friendly and helpful. The room service was amazing and the meal we had rib eye steak arrived, hot, tasty and cooked to perfection. The buffet breakfast was 10 out of 10. We are already looking forward to next September when we again go back for our week in Melbourne. 30 September 2013
Rated 5.0 out of 5.0 by Overall experience was wonderful I will be back. Everything was perfect except for the room being too hot and my aircon didn't seem to want to work to cool it down. I cannot put a single complaint to anything else. The staff were wonderful and the rooms very clean 25 September 2013
Rated 2.0 out of 5.0 by Very disappointed Suite smelt of smoke on check in, room changed Only 2 towels provided in a suite? Shower over a bath in a suite? Water pressure terrible 25 September 2013
Rated 5.0 out of 5.0 by Perfect position and great service Crowne Plaza was perfectly located for our needs. The staff were efficient, courteous and pleasant. Having the late checkout flexibility as a IHG Rewards Club Member was brilliant enabling us to maximise our time in Melbourne. Jenny and Dominic (Sydney) 13 September 2013
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