Crowne Plaza Toluca-Lancaster

Hotel Front Desk: 52-722-2754475

Hotel Fax: 52-722-2754475

Hotel Email: frontdesk@cptoluca.com.mx

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
TOLUCA INTERNATIONAL AIRPORT ADOLFO LOPEZ MATEOS (TLC)

- Distance from hotel: 3.73 MI/ 6 KM South l

- Take Blvd. Aeropuerto north exit on Tecnologico street and turn to your left on the red sign.

BENITO JUAREZ INTERNATIONAL MEXICO CITY AIRPORT (MEX)

- Distance from hotel: 27.96 MI/ 45 KM West l

- Take Viaducto Miguel Aleman, exit Autopista México-Toluca, then exit Blvd. Tecnologico-Zoologico, exit to the rigth and then in the red sign turn to your left

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- Car Parking Available

- Complimentary Daily Self-Parking

- Valet Parking Available

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Hotel Highlights

The hotel is strategically situated in the industrial corridor of Lerma and Metepec. Besides having a convenient location, the hotel offers comfortable facilities and practical amenities.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.4

based on 78 reviews
90%
Recommend This Property
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Ratings Breakdown

78reviews

  • 5 Stars
    45
  • 4 Stars
    25
  • 3 Stars
    4
  • 2 Stars
    4
  • 1 Stars

great staff

By

May 18, 2015

club

check in process was quick, the associate at front desk, did a good job during check in and check out

Posted by HotelStaff
May 19, 2015
Dear trocas69, Thank you very much for your comments, I am glad to know our front desk staff did a good job, I'll make sure they know. We hope to see you soon. Sincerely, General Manager
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Buon ristorante e lounge bar

By

May 18, 2015

lounge bar rinnovata, Efficiente e confortevole.
Al momento della prenotazione, fare attenzione a richiedere la camera lontano dalla macchina del ghiaccio e possibilmente non sul lato affacciato alla strada. Traffico intenso a partire dal mattino presto.
Colazione pienamente disponibile solamente dopo un'ora dall'apertura, e troppo tardi al sabato e domenica.

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3 buenas noches

By

May 08, 2015

club

En general el servicio y la atención fueron muy buenos, las instalaciones están limpias, la habitación es cómoda y amplía, el personal bastante atento, los únicos detalles negativos: 1.- la persona que solicita la ropa para tintorería tuvo el atrevimiento de abrir la puerta lo cual fue muy molesto y desagradable, deben de poner mucha atención en este punto y 2. fuimos al bar a ver la pelea del siglo y pedimos unos postres los cuales llevaban fresa picada, al parecer el chef estaba super entretenido que la pico con el cuchillo cebollero arruino el postre que estaba muy bueno.

Posted by HotelStaff
May 11, 2015
Estimado Jorge 07, Muchas gracias por sus comentarios, nuestra Ama de llaves y Gerente de Alimentos y Bebidas están al tanto de lo sucedido en su estancia y le ofrezco mi más sincera disculpa, espero vuleva pronto y podamos invitarle un postre aún más bueno. Sinceramente, Gerente General
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Toluca - area Business Hotel

By

May 06, 2015

The Crown Plaza Toluca is slightly above-average hotel when conducting business in the Toluca area of Mexico.

It is very close to a wide variety of cusomers and businesses.

Generally the food, service and safety are acceptable. I did encounter an unsettling experienece with the am shower water while staying. The shower water became yellow for quite some time in the am which caused a delay for my start-time.

Check-out had alot of customers so please consider additional time in the am so you are not late for the meeting.

There are a few restaraunts within walking distance.

Posted by HotelStaff
May 07, 2015
Dear Scot65, Thank you for your review, about the water, a valve from one of our pumps failed triggering a shortage of water our maintenance team fixed this valve and water is now running normally, I assure you this will not happen again. In Crowne Plaza Toluca we believe in continuous improvement and your feed back makes us better so if you have any further comments please do not hesitate on contacting us at guestrelations@cptoluca.com.mx I apologize once again, we hope to see you soon and we will make sure you have a great stay going beyond what you expect so you stay with us again and recommend us to others. Sincerely, General Manager
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