Hotel Front Desk: 52-81-81961500

Hotel Fax: 52-81-81961520

Hotel Email:

Check In: 3:00 PM | Check Out: 1:00 PM | Local Time: 7:30 PM


- Distance from hotel: 0.62 MI/ 1 KM West l

- Complimentary shuttle available

- Shuttle has a schedule, to better service you please provide information when you book. From the airport take Airport Blvd. 1 mile away the hotel is on your left. You should take turnaround to access side street

Aeropuerto Internacional del Norte (NTR)

- Distance from hotel: 8.08 MI/ 13 KM East l

- Take highway directing you to Reynosa and look for a sign directing you to the Intl. Airport M. Escobedo, get into the blouevard to Nbr 171.


Local Station in Guadalupe Subway

- Distance from hotel: 2.49 MI/ 4 KM South East

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- Car Parking Available

- Complimentary Daily Self-Parking

- Parking available for registered guests and meeting attendants

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 186 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Excelente servicio del personal!


avril 29, 2015

Habitación muy confortable y actitud de servicio de primer nivel. Felicidades!!

Posted by HotelStaff
mai 01, 2015
Estimado Huesped Muchisimas gracias por sus amables comentarios, este tipo de retroalimentacion motiva mucho a nuestros empleados que se esfuerzan mucho dia a dia a generar buenas experiancias con nuestros huespedes. Me asegurare de compertirlos con ellos Saludos cordiales JA Gerente General
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Poor accomodation


avril 29, 2015

First of all, it should be a 4 stars hotel but it seems not to be. The room is wide and the equipments inside are good but the TV signal is poor and it seemed to be too many time without maintenance (clean fitted carpet, paint wall...).
The breakfast is almost well done but in some day not all the food was ready to be consumed (marmalade missing) and the juices were really bad done (too much water and few essence); that is something should not be happened in a 4 stars hotel. During breakfast often happened that the table wasn't well prepared (no spoon, dirty napkin).
The food in the dinner is really poor, anything that could be really tasted...poor quality and not well prepared at all.
The gym is really really poor, a small room with 4 tapit roulant (2 broken), 2 cyclettes, 2 elicoidal machines, 1 total training machine composed by 4 different parts to train yourself but 1 was totally broken, 1 almost all broken, 1 worked but not well maintained so not easy to use (lubrication missing for example), just 1 worked well. Any of the broken equipment was fixed during my stay and i don't know from which time they were broken and i don't know when they will be seems that the hotel administration doesn't take care about them.
The SPA is probably a joke, there is the sauna but it's always switch off and so it's cold, if you want to use it you have to switch on by a timer located outside the door, but the sauna should be always switch on to let it be hot, so even if you switch on, it remains cold for a long time...thus impossible to use.
Last but not least the shuttle service was not always available even if we reserved it in advance, but in this case the reception was kindly to let us get a taxi free of charge.
At the end i think there is a big problem of good organization...
The staff is very polite...probably this is the only good thing i can underline...even if not all speaks english very well (4 stars hotel!).
Even during the check out there was a problem with the expenses and the invoice.
So i cannot recommend it at all to anybody but i don't know how the other hotels really are!

Posted by HotelStaff
mai 04, 2015
Dear Guest Thanks for your feedback, a few comments , regarding the Gym I have to mention that the fitness center will be completly remodeled in june including the treadmills , we appreaciate your patience in the meantime. Regarding the Spa is in working order unfortunately we can not leave it with the switch on for security reasons Thanks again for al your feedback regarding other areas of our hotel, we already are addresing this situations and making the necesary arragments thank you , Cordially JA GM
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Really disappointing


avril 29, 2015


The hotel staff is totally unprepared, we had a lot of problems with the organization of the shuttle service, in the restaurant they didn't know english (not even basic words like "spoon"), that is not acceptable for an international brand like IHG. The gym is not well equipped and some of the equipments were not working well, the SPA is always turned off, so it's practically unusable, because you need to turn it on at least 3 hours before and the timer can keep it on only for 1 hour. The cleanliness is poor, we even found dirty towels and napkins (a napkin had a big lipstick stain). After our complains they gave us access to the executive floor, where we found a worst breakfast and a worst drink.

Posted by HotelStaff
mai 04, 2015
Dear Guest Please accept our sincere apologies for the inconvenience you may have experienced in respect to your experience in our hotel. At our hotel we take pride in ensuring our customer’s satisfaction. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by training sessions, improving our area and department inspections and staff communication. We deeply value you and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further comments regarding this situation, please feel free to discuss it with us Yours in service, General Management
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Cama Comoda


avril 28, 2015


La cama estaba comoda, me ayudo a descansar a pesar que el hotel empezo a trabajar desde temprano en el mtto del mismo

Posted by HotelStaff
mai 01, 2015
Estimado Huesped Le agradecemos mucho sus comentarios sobre nuestra cama y su descanso, ciertamente recibimos muchos cumplidos de eso mismo Gracias de nuevo y esperamos verlo pronto por aqui...! Cordialmente JA Gerente General
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