Crowne Plaza MONTERREY AEROPUERTO

Hotel Front Desk: 52-81-81961500

Hotel Fax: 52-81-81961520

Hotel Email: recepcion.mtycp@fibrainn.mx

Check In: 3:00 PM | Check Out: 1:00 PM | Local Time: 7:30 PM


Airport
MARIANO ESCOBEDO INTERNATIONAL AIRPORT (MTY)

- Distance from hotel: 0.62 MI/ 1 KM West l

- Complimentary shuttle available

- Shuttle has a schedule, to better service you please provide information when you book.
From the airport take Airport Blvd. 1 mile away the hotel is on your left. You should take turnaround to access side street

Aeropuerto Internacional del Norte (NTR)

- Distance from hotel: 8.08 MI/ 13 KM East l

- Take highway directing you to Reynosa and look for a sign directing you to the Intl. Airport M. Escobedo, get into the blouevard to Nbr 171.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Parking available for registered guests and meeting attendants

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 147 reviews
81%
Recommend This Property
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Ratings Breakdown

147reviews

  • 5 Stars
    64
  • 4 Stars
    41
  • 3 Stars
    19
  • 2 Stars
    18
  • 1 Stars
    5

Another Hotel in Mexico

By

27 January 2015

platinumelite

Overall the hotel is very adequate. But I would prefer an alarm clock in the room and their shuttle service could be improved. The room was billed to my credit card rather than direct billed to my company as was arranged. It is not possible to enter your priority club membership number until you check into the hotel. The hotel staff spoke excellent English. Overall....another Mexican hotel. Many people from my company prefer this hotel. I am not yet convinced....I may stay up the road next time.

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Nice hotel, lounge was . . .

By

27 January 2015

club

Nice hotel and clean rooms. Disappointed with the lounge on the 8th floor. The quality of breakfast offerings was poor and the table cloths and napkins looked old and not laundered. Having access to the lounge was nothing special.

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no hubo facturacion que incluyera todo

By

27 January 2015

me separaron la factura de los consumos de la del alojamiento, esto no me permitio que se me autorizaran los gastos de hotel.

la factura debía incluir todos los consumos

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Poor Customer Service

By

21 January 2015

As a Platinum IHG member, I do my share of staying at the IHG brand hotels during the year. I'm also a Diamond member with a different chain and have been for several years on a continuos basis.

Unfortunately, during the past week I've had two less than stellar stays at this property.
The first one was on Thursday, 8 Jan 15 when I arrived at the MTY airport in Monterrey, Mexico. I called for the hotel shuttle and was told they would be right over. It was a very cold day but I waited curbside as the property is minutes away for the airport terminal. After fifteen minutes I called back to ask if they would be coming to pick me up, once again I was told they would be right over. Ten minutes later I called again and demanded to know if they would come or I would gladly take a cab. Five minutes later they showed up. I asked the driver what had happened and was told he was just informed and they had been in a meeting.
Arriving at the property I asked the gentleman Ruben at the front desk what had happened and he stated that I must have missed it the first time and must have been inside. I gave him my hand so he could feel how cold I was from standing outside in the cold and told him what the driver had told me about the meeting. There was absolute silence and never received a comment or apology. I let it go!

I had to go back to MTY this week and arrived this past Thursday, 15 Jan 15 for another meeting. I had one of my team members pick me up this time! I arrived at the property and it was before noon and was told to wait about an hour and that is certainly understandable. At approximately 1500 hrs. I went to register. My friend Ruben was back at the front desk. I asked Ruben to see if he could upgrade me and he said he would. As a Platinum member I was not even placed on the 2 executive floors, my card was not activated for those floors and could not even go to the gym on the first floor!

In the morning I went to get my card activated to go have breakfast at the lounge on the top floor and I was the only one there at about 0830. A gentleman greeted me and minutes later disappeared. I stayed approximately 15 minutes and left with a cup of coffee. There was no bread and once again felt that there is no attention to detail and service was not a common practice.

I've left a message for the manager along with my business card and will let provide an update if and when he contacts me.

The hotel is nice and the staff is professional with some exceptions! However, most of the staff are not very friendly and one just doesn't feel welcomed! There are so many options nowadays, I will not go back to this property. It did not use to be like this and do not know what has happened to cause this change. Perhaps it will go back and perhaps most people don't care. I travel too much and believe a hotel should provide good customer service and treat their frequent guest so that they keep coming back and I will not settle for less.

Posted byHotelStaff
28 January 2015
Dear Guest, Thanks a lot for your feedack , please accept our apologies for not being up to your expectations, due to your experiance we have taken action and have addressed the situation. We are making changes to improve our operations, once again our apologies and please contact us at: recepcion_mtycp@fibrainn.mx where gladly would like to hear from you... Best Regards JA GM
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