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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 429 reviews
96%
Recommend This Property

Ratings Breakdown

429reviews

  • 5 Stars
    305
  • 4 Stars
    96
  • 3 Stars
    16
  • 2 Stars
    5
  • 1 Stars
    7

Muscat

By

2015 七月 31

platinumelite

Excellent stay in Muscat next to the beach.
I hope to return again.

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great staff and great location

By

2015 七月 27

Very well located on a hill top with a grand view of the Sea.
The staff are friendly, customer oriented and efficient, especially the Front Office staff.
The rooms are modern, well furbished and clean.

Posted byHotelStaff
2015 七月 29
“Dear Basant” Thank you for taking the time to share your feedback on our website. We are very pleased you enjoyed our location and found the staff to be customer oriented and efficient. This is the kind of service we work diligently to provide to our guests and I am glad you got to experience it. Thank you and we certainly look forward to welcoming you back soon. Please do not hesitate to contact me on zaid.mashini@ihg.com for additional feedback and future assistance. Regards, Zaid Mashini Director of Sales and Marketing
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Short City Trip

By

2015 七月 27

The hotel rooms and amenities are very nice, clean as well as comfortable. Beside a private beach access the hotel also has a nice pool and garden area to relax. The location of the hotel is good positioned, great to start trips in all directions.

Posted byHotelStaff
2015 七月 29
“Dear Muscat Visitor” Thank you for choosing Crowne Plaza Muscat and for taking the time to post your feedback. I am very happy you had a good stay and we certainly look forward to welcoming you back in the near future. Please do not hesitate to contact me on zaid.mashini@ihg.com for additional feedback and future assistance. Regards, Zaid Mashini Director of Sales and Marketing
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Excellent Stay

By

2015 七月 17

platinumelite

This is the second time I have stayed at Crowne Plaza Muscat and my second experience was as good and enjoyable as my first.
I find the staff excellent at this hotel, very helpful, friendly and polite, nothing too much trouble.
Very enjoyable stay

Posted byHotelStaff
2015 七月 18
“Dear 402563117” Thank you for being an IHG Platinum Elite Rewards Club member and for your loyalty to our brand. It’s always a pleasure having you stay with us and I am very pleased you continue to enjoy your stay. Thank you for your feedback and we certainly look forward to your next visit. Please do not hesitate to contact me on zaid.mashini@ihg.com for additional feedback and future assistance. Regards, Zaid Mashini Director of Sales and Marketing
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Excellent Place to Stay

By

2015 七月 13

I like the property, awesome place to stay and relax

Posted byHotelStaff
2015 七月 18
“Dear Paranthaman” Thank you for choosing Crowne Plaza Muscat and for sharing your positive remarks about your recent stay. I am glad your stay was relaxing and we certainly look forward to welcoming you back in the near future. Please do not hesitate to contact me on zaid.mashini@ihg.com for additional feedback and future assistance. Regards Zaid Mashini Director of Sales and Marketing
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Bad Experience

By

2015 七月 12

Do not visit this hotel during Ramadan. There is virtually nothing open and there is nothing to do. The pool was also closed for renovations.
I am disappointed that the hotel did not inform me of this prior to arriving, Had I known I would have stayed somewhere else.

Posted byHotelStaff
2015 七月 18
“Dear Tony From Melbourne” Thank you for taking the time to share your feedback. We are sorry to read about your disappointment and we apologize for the inconvenience caused. We at Crowne Plaza Muscat work continuously to provide the best quality food and beverage, facilities and service to all our guests. I have pass your comment onto management for consideration and we hope to welcome you back in the future. Please do not hesitate to contact me on zaid.mashini@ihg.com for additional feedback and future assistance. Regards Zaid Mashini Director of Sales and Marketing
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Comfortable rooms and great staff

By

2015 七月 10

club

Overall an excellent hotel in a good location. The food is very good and the staff very attentive

Posted byHotelStaff
2015 七月 12
“Dear acorntours” Many thanks for sharing your positive feedback. It is very pleasing to know that your stay was a good one and we look forward to welcoming you back in the future. Please do not hesitate to contact me on zaid.mashini@ihg.com for additional feedback and future assistance. Regards, Zaid Mashini Director of Sales and Marketing
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Big drop in services

By

2015 七月 05

platinumelite

The hotel service level have dropped dramatically. values for money is even shocking since all the facilities were closed for maintenance in Ramadan and you are locked in the room with one dining option place.

hotel management accept the phase of maintenance, Ramadan, less staff, one restaurant, no swimming pool, no Ramadan tent, there is almost no reason to stay in the hotel in Ramadan!

Iftar meal cost OMR19/- and lunch OMR14/-

WiFi will disconnect the minute the telephone screen goes off and you have to select the WiFi many times every day.

Posted byHotelStaff
2015 七月 12
“Dear Hash15” We appreciate you taking the time to share your feedback about your stay with us. I am disappointed to read of your dissatisfaction. We at Crowne Plaza Muscat work continuously to provide the best quality facilities and services to all our guests. The pool is under maintenance until 15th July so as to provide better facilities and product to all. I have passed your comment onto management for consideration and we hope to welcome you back in the future. Please do not hesitate to contact me on zaid.mashini@ihg.com for additional feedback and future assistance. Regards, Zaid Mashini Director of Sales and Marketing
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Not ideal during Ramadan

By

2015 七月 04

club

If one is visiting Oman during Ramadan then one has to consider a number of limitations. These limitations are also visible in the Crown Plaza, where pools were under construction, most restaurants closed and alcohol only available inside the rooms.

Posted byHotelStaff
2015 七月 12
“Dear TK1961” Thank you for being an IHG Rewards Club member and for sharing your feedback. Travelling to Muscat Oman during the Holy Month of Ramadan do comes with some limitations and we at Crowne Plaza Muscat work diligently to provide the best quality food, service and facilities to all our guests. We appreciate your remarks and we hope to welcome you back in the future. Please do not hesitate to contact me on zaid.mashini@ihg.com for additional feedback and future assistance. Regards, Zaid Mashini Director of Sales and Marketing
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Pool was closed

By

2015 六月 29

club

Generally the hotel and staff were excellent, but the pool was closed for refurbishment with no prior warning.

Posted byHotelStaff
2015 六月 29
“Dear Mvx1986” Thank you for sharing your feedback. We are glad you found the staff to be excellent, however we apologize for the inconvenience caused due to the closing of the pool. The pool is under maintenance until 15th July so as to provide better facilities and product to all our guests. We hope to welcome you back in the future. Please do not hesitate to contact me on zaid.mashini@ihg.com for additional feedback and future assistance. Regards, Zaid Mashini Director of Sales and Marketing
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Staying every week

By

2015 六月 27

I stay at the hotel on a weekly basis. I would like to salute the Crowne ladies who smile constantly and do their best to make my stay so comfortable. Neil, Jamila, Maysaa and Charlotte.

Sorry if I mispelled your names.

Two comments, why is there one restaurant open in Ramadan? at least give a choice of two? add the Italian please. I am not impressed with the food quality of the restaurant downstairs!! plus I have told your restaurant manager about the cheese melting in the buffet, at least put some ice underneath the trays!!

Posted byHotelStaff
2015 六月 29
“Dear Crowne11” Thank you for taking the time to share your review. It’s always a pleasure having you and I am very pleased to read our staff did they best to make your stay comfortable. I will be sure to pass on your compliments. We at Crowne Plaza Muscat work diligently to provide quality food and beverage to our guests and we are sorry to read about your disappointment and for the inconvenience caused. I have passed your comments onto management for review and consideration and we look forward to your continued support. Please do not hesitate to contact me on zaid.mashini@ihg.com for additional feedback and future assistance. Regards, Zaid Mashini Director of Sales and Marketing
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Comfortable bed and great service

By

2015 六月 23

Excellent serive especially from the pool bar and front office

Posted byHotelStaff
2015 六月 26
“Dear naif1981” Thank you for sharing your comment. We are very pleased you found the service to be excellent as we work continuously to provide quality service to all our guests. Thank you and we hope to welcome you back in the near future. Please do not hesitate to contact me on zaid.mashini@ihg.com for additional feedback and future assistance. Regards, Zaid Mashini Director of Sales and Marketing
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