Rated 4.4 out of 5 by 96
Rated 4.0 out of 5.0 by sophielaura Nice hotel, good staff, and great position
I have stayed in this hotel twice now over the last couple of months on business, and will be back in December. As a base for business its fine. About 30 mins from the airport, with a great view of the bay, a safe environment, and first class staff.
Food is fine overall, and the bar sells a very well stocked selection of premier European brand beers.
Only downside are the rooms, which compared to other CP hotels I use in the Gulf are for me not up to standard and do require modernising. However, that said, I would still use the hotel again.
14 October 2013
Rated 5.0 out of 5.0 by Keith4590 General Review
Overall another great experience, staff very pleasant, attentive and friendly, hotel location excellent, resort style makes the experience worthwhile although pool-side deck could do with replacement. Excellent Gym and facilities. Dukes bar at the weekends struggled to cope with numbers - more staff required, sometimes half of the patio seemed to be sitting with empty glasses! Someone needs to look at the sport TV decoder card in Dukes as it goes to a black box obscuring the screen about every 20 mins for 1-2 mins which is annoying while watching sports events.
Still not too happy with the charge for the executive lounge entry, that's why I only go 2-3 times a week. Inside area is too "stuffed" with furniture and decor is reminiscent of any business class airport lounge in the world, outside could do with another "sofa style" seating.
14 October 2013
Rated 5.0 out of 5.0 by indira3 My second home
I've already been 4 times in Crowne Plaza Muscat, and plan to go there each year if God allows me! Its friendly staff, the comfortable rooms, the abundance of food, the dining theme specialities, the facilities of the hotel, the wonderful view, everything is made so that your stay, whether leisure or business, is a breathtaking event. I felt totally quiet, far from the daily and stressful routine, waking up with a great view on the sea, having breakfast with delicious fruits and other continental specialties, visiting some monument but mostly watching the sea comfortably lying on the chair, then bathing in the warm sea, walking on the sand by low tide (a breathtaking possibility!!!!), then sipping a juice specialty at the bar, bathing again and dining with view on the Ocean and on the lights of the city.... Then watching the news or a film and sleeping very quietly... There is for me no better vacation......
12 October 2013
Rated 4.0 out of 5.0 by abdou prefer large bed instead of twin beds
next time i will request king bed because the single bed was too small for me and not in proportion to the size of the room.
29 September 2013
Rated 5.0 out of 5.0 by zeekyboy Recent stay at Crowne Plaza Muscat
Very enjoyable stay staff are very pleasant and helpful especially Neil at the guest services desk.
Food very good and would definitely recommend to a friend.
23 September 2013
Rated 4.0 out of 5.0 by Bluebee57 Wonderfull Location, Staff, Hotel
Crown Plaza Muscat is one of the best locations to enjoy the beauty of Oman.
The hotel has a wonderful location, is nice with a very friendly and helpful staff. It has plenty of opportunities to dine and very good recreational facilities.
15 September 2013
Rated 4.0 out of 5.0 by Steve5062 Great experience welcoming staff
An enjoyable visit from start to finish, great location.
02 September 2013
Rated 5.0 out of 5.0 by firestormfury All praises for Crowne Plaza Hotel - Muscat
I chose this hotel as a part of a birthday vacation in Oman and all my expectations were met and exceeded. It started right from the moment we checked in when Iyad from the reception desk acknowledged me as an IHG Rewards Club member and upgraded our accommodation from standard to a sea view room. The staff were friendly and attentive. Room service was quick and excellent. The room and its amenities were all nice and comfortable and the restaurants had excellent food. Too bad some of them weren't operational because of the Ramadan season, but we got to experience sumptuous lunches and dinners anyway. The pool and the private beach were such a relaxing place to be. It was a challenge to leave the hotel premises because we had all that we need for our expected relaxing stay. Watching the sunrise and sunsets from the pool lounge and the beach was priceless. If I'm ever going to be asked for any areas of improvement, it would be regarding the ceiling level - it's low compared to other hotels we've stayed in. Overall, I had a great experience in this hotel and it definitely added to making my birthday celebration more special.
22 August 2013
Rated 5.0 out of 5.0 by JohnG48 Our Stay
I took my wife and 3 teenage children for 5 nights and we absolutely loved the hotel.The staff were fantastic ensuring we had everything we wanted.Location on the beach was perfect.
The food was excellent and the atmosphere was very pleasant.The hotel was undergoing a refurbishment in one wing which will continue across the hotel.
I fully recommend this hotel for all ages and I have stayed in many hotels in my years :)
22 August 2013
Rated 5.0 out of 5.0 by Anasyh Excellent service and great location
I stayed in this hotel for two nights and was impressed by the helpfulness of staff, the level of service provided and the general atmospher. Hotel location is very good and scenaries are very eye catching.
20 August 2013
Rated 5.0 out of 5.0 by PJLJ Overall Service and Comfort
Excellent three week stay. High quality staff throughout the hotel. Visit coincided with Ramadan which understandably meant some constraints but hotel staff could not have been more helpful and obliging. Room service was excellent and breakfast spread is one of the best we have seen. Would recommend and will return if in Muscat again.
12 August 2013
Rated 5.0 out of 5.0 by clarkie2 My second home
I have been visiting Muscat on a regular basis over the past two years on business and I always stay at the Crown Plaza. The service is impeccable with a beach location at the end of the popular Beach Road with a beautiful view that very few other hotels in Muscat can match for the price paid.
The hotel offers a range of activities for holiday makers: as well as the private beach and pool there is a well equipped gym as well as squash and tennis courts. The rooms are a reasonable size and comfortable. However the Crowne Plaza scores highly on three important counts:-
(i) Firstly the quality and range of food: the breakfast is well stocked and well maintained. Notwithstanding the food options that are available (in room dining, Tropicana, Coma Prima,the Edge, Dukes Bar and the Persian restautrant whose name escapes me) I usually end up in the Executive lounge where platinum guests can enjoy free food and beverages and a personal service from the waiting staff. The Executive Chef, Garish, is always looking to improve the quality and variety of the menus and regularly seeks feedback from guests. Each restaurant offers the option of indoor or Alfresco dining on the wonderful terrace.
(ii.) Recent improvements to the hotel include the terrace to Dukes Bar and the opening of a new Exec lounge. Rooms are currently being restored so there is a real drive and desire by management to improve the hotel.
(iii) The friendly and positive attitude of the management and staff. Whilst I may be considered biased given that I have become part of the furniture there are so many of the staff who always, without fail, ensure that I have an enjoyable stay. Whilst there are other hotels in the region none of them match the hospitality offered by the Crowne Plaza. There is a long list of people I would like to thank, whilst I apologize for any unintended omissions and miss-spellings, this review gives me the opportunity to say thank you to the many people who go out of their way to ensure that I have a pleasant stay:
On reception:, Neil, Ajit, Sarfraz, Faisal, Thebe, Sione, Sadar, Alina, Jean, Charlotte, Caroline, Hossam, Ashley, Jamila, Laithe and Iyon to name but a few.
In Dukes Bar: Sam, Upol, Emy, Surich, Marievyk, Rosa.
In Tropicana: Amelia, Roselle, Halima, Lowabel,Larmi, Shane, Christina, Hisham, Branny, James, Aid, Bravash and Jocelyn.
In Coma Prima: Agnes, Janine, Mary Joy and Ellen.
In the Cliff Top gym: Rowan and Sam
In the Exec Lounge: Diana, Grace and new starter Iris
The F1 management: Any and Leah.
And not forgetting the top brass: Herve, Carl, Sadar, Ahmed, Garishe
And all the other people that work diligently behind the scenes. Thank you for always making me feel welcome and for all the memorable visits.
08 August 2013
Rated 4.0 out of 5.0 by Byzantine Pretty good I'd say
Location is excellent. The buffet style food was as good as we could have wanted and the staff were the best bit. Top notch all round. It is expensive but Muscat generally is and you do get your own beach.
Chose your room carefully though. We went for a sea view balcony. The overall space is small and the balcony itself takes up about 40% of it. This meant that we were literally tripping over tables and bumping into things all the time.
We'd go back but would pick a bigger room.
06 August 2013
Rated 5.0 out of 5.0 by Ant307 Great hotel
As a walk in guest we had the pleasure of the front desk staff being very accommodating of our requests. Very professional and more than helpful. Room was spacious and immaculately presented. Room service very quick and delicious meals. Great views over the gulf of Oman. Overall stay rated 15/10. Would recommend this hotel to couples, families and business trips. Couldn't speak highly enough of this hotel
03 August 2013
Rated 4.0 out of 5.0 by ChadS37 One of the best in Muscat
Every time I go to Muscat, I stay in Crowne Plaza.
The service there is just excellent and very personalized.
As a platinum member I always get upgrades to the best rooms, access to the club lounge, free drinks in the sports bar and basically whatever I need.
Although the building itself is a bit, and there might be newer and more reputable hotels in the area, Crowne Plaza offers a unique experience I personally didn't find in other hotels.
I strongly recommend this one!
14 July 2013
Rated 4.0 out of 5.0 by Paul364 Size of some rooms too small
First I stayed in room 53x with a beautiful view of the parking. Room was good.
Then I stayed in room 34x with sea view. View very nice, also a good room.
Then I stayed in room 20x with sea view and nice balcony. View less good than in 34x, but still nice. I realise that the width of the room is determined by the construction of that part of the hotel, but this type of narrow room with a rather basic bathroom, insufficient storage space and insufficient room to manoeuvre does not really belong in a 4-star hotel.
Your breakfast buffet is excellent. The best I have seen for years.
Your laundry service is good, but in my view too expensive.
11 July 2013
Rated 5.0 out of 5.0 by dodymogy Execellent service & Staff
1- A great reception desk makes a guest feel more important than the computer offers not just "How are you?," but a hospitable greeting: "Welcome/Good evening/So nice to have you here/It's a pleasure." & Knowing guests' names is a good thing, and makes the guest feel valued
2- Phone personnel trained to take your order accurately and answer any questions
3- Restaurant staff are well trained & keep guests happy and coming back for more not just anyone can wait tables but they are friendly, but not annoying they can multitask, but still give customers their undivided attention & they are honest, trustworthy and can work as a team.
Finnaly i will recommend Crowne Plaza with all my trust
Thank you all
08 July 2013
Rated 5.0 out of 5.0 by Schascho Great service and atmosphere
Once more a pleasant stay in my favourite Muscat hotel. Outstanding service, a friendly atmosphere and good facilities and restaurants. Looking forward to see the new lounge soon!
04 July 2013
Rated 5.0 out of 5.0 by PGTipsLeeds Best hotel in Muscat by far!
I have stayed at some lovely hotels around the world and many in Muscat too. I have no hesitation in recommending the Crowne Plaza as the best!
The staff are so friendly, very helpful and this makes you feel very welcome. The rooms are well appointed with fabulous sea views. Both Duke's bar and the Tropicana restaurant serve high quality food. What more can I say? Will definitely stay again and advise you to do the same!
02 July 2013
Rated 4.0 out of 5.0 by Dastidar Great Location.
After a days hard work, the view from the balcony is very relaxing and also morning sit out in the balcony is great.
24 June 2013
Rated 3.0 out of 5.0 by Otafey Great hotel but poor quality staff
Excellent hotel location, room.
Poor or low quality reception staff, no special Internet service for PCR members. No recognition for PCR members
23 June 2013
Rated 5.0 out of 5.0 by Steve5062 Great location with excellent service
My stay at the Crowne Plaza Muscat was a thoroughly welcome experience, nice location, friendly staff, good facilities.
11 June 2013
Rated 5.0 out of 5.0 by PauloUK A great hotel in a convenient location
A very nice hotel within 25 minutes of the airport and very close to Ruwi.
I stayed in a club room overlooking the pool an sea - it made my stay and convinced me that joining the priority club was the right decision.
I swam in the pools which was very clean and thoroughly enjoyed Shiraz (Persian restaurant) in the evening.
I would definitely recommend staying here if you are visiting for four or five days...
09 June 2013
Rated 5.0 out of 5.0 by Scotland Excellent customer service
i always enjoy staying at this hotel. This time the customer service from all areas in th hotel was excellent. Reception staff were verry helpful. The hotel is very clean and club rooms are very comfortable. The Italian restaurant is very good with some unique dishes. Breafast is superb
Well done and thank you.
01 June 2013
Rated 4.0 out of 5.0 by Barhoum Excellent location
I believe the hotel charges for food,breakfast,dinner and lunch is expensive compared to the same hotel in Cyprus or Beirut.
You have to revise your prices to attract more people.
17 May 2013
Rated 5.0 out of 5.0 by DenisN A Wonderful Stay At Crowne Plaza In Muscat
Having just returned home after a good trip to Middle East I would like to share my memories with those reading this review.
This is, no doubts, a superb hotel. And what makes this hotel even outstanding is its incredible staff - the polite, nice, responsive, helpful, friendly people who work for us to make our stay memorable, a real holiday.
My wife, my daugther and I especially thank Mr. Ashley for his readiness to help, for his being attentive to every detail and courteous to each customer.
Needless to say about the exceptional cleanliness in public zones of the building and inside the guest room. Splendid aroma of lovely toilettries put everyone of us in a good mood.
Excellent breakfast was a good start of a new day. The breakfast choice is neatly carried out and includes even fresh exotic fruit carefully selected for us by the personnel of the restaurant "Tropicana".
We liked very much the magnificent, stunning views of the sea inlet from the club lounge on the 6th floor.
Great hotel, marvellous people working in it - I am writing this all with the utmost pleasure and, if by any chance I return to Muscat I will certainly stay with Crowne Plaza Muscat.
14 May 2013
Rated 4.0 out of 5.0 by T743050 good beach and bad room
Positive: very good location, skilled staff - reception, beatiful beach.
Negative: when I came to the room - broken glass, broken cosmetic mirrow, safe-box doesn't work, small room - so I and my wife disterb each other in the narrow place between bad and TV.
They even didn't want to provide a room earlier for the Club Member - GOLD and asked about the payment of half a tariff!!!!
13 May 2013
Rated 5.0 out of 5.0 by Lorenzo1812 Even better
It's becoming difficult to think of superlatives for this hotel. This is our ninth visit. This is a great hotel in a wonderful country.
10 May 2013
Rated 5.0 out of 5.0 by Lorenzo1812 Still Consistently Excellent
This was our eighth stay at the Crowne Plaza. The first visit was good and it has become progressively better. The location is stunning and the rooms and restaurants are wonderful.
10 May 2013
Rated 4.0 out of 5.0 by CC909 2 days in the CP, Muscat
I was keen to see what the CP was like and spent 2 days there last week. The location was excellent and the views over the private beach and along the coast of Oman were excellent.
As a Platinum member (also RA as well) I was a bit surprised that initial room that I was allocated was not upgraded. I was informed that the hotel was very full. This room was rather basic with several dirty marks on the walls.
On the second night I moved to a 6th floor room and this provided a great improvement. The new room and bathroom were much larger and also came with a private balcony overlooking the coast.
Breakfasts were great and the dining area by the pool was superb.
The free internet in the hotel rooms was rather slow but was functional.
The club floor lounge was very compact but the food and drinks offerings made up for this.
The evening dining buffet in Tropicana's offered an excellent selection of freshly grilled fish and meat as well as the normal buffet fare. It was also perfectly positioned for after dinner drinks at the pool bar.
I never had a chance to use the gym but it looked excellent from what I could see.
All in all, it was a good stay with good value and I would recommend it.
06 May 2013