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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.3

based on 581 reviews
84%
Recommend This Property

Ratings Breakdown

581reviews

  • 5 Stars
    315
  • 4 Stars
    187
  • 3 Stars
    50
  • 2 Stars
    13
  • 1 Stars
    16

Great service

By

09 August 2015

the hotel upgraded me to a better suite and the the head of the front desk department offered me complimentary club access which is very nice. The house cleaning staff are very friendly. It was a very satisfying stay and I strongly recommend this property.

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Uncomfortable experience

By

06 August 2015

club

Staff is nice but can't imagine there is 2 box of condom put on top of the bedside cabinet.

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Very comfortable hotel close to the airport

By

06 August 2015

platinumelite

As the title states a very nice hotel close to the airport.
However the shuttle service could be improved: where other airport hotels always have a shuttle every half hour the only send one if somebody is waiting. Also the driver of the shuttle wasn't helping to get my lugage in the bus when i was picked up at the airport.

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干净整洁,很舒适

By

06 August 2015

club

酒店位于新街口,周边很热闹,晚上可以出去逛逛。房间是全景房,晚上可以躺在床上观看南京的夜景,房间干净整洁,很舒适,很不错的酒店

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满意

By

05 August 2015

对于客人的要求,前台员工能够从客人角度出发,为客人着想,为客人解决难题,总体非常非常非常非常非常非常非常非常满意

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入住快捷,服务一流

By

04 August 2015

platinumelite

入住快捷,离店手续也比较快,入住期间该有的都有啦,床品还不错,淋浴备品建议更换,和假日一样的备品,感觉有点low

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酒店还可以 前台不友好

By

04 August 2015

带同学来南京旅游。CHECK-IN时,前台态度很不友好,全程无笑容。因为是白金会员,问了下是否可以升级,结果前台眼光盯着桌面回复,都是网上自动安排。我又问了下,房间是不是升级了。结果,还是看不到前台目光的前提下,被告知都是网上自动安排。就没了。同学在场,我也不好说什么,只能尴尬的朝同学笑一笑。但是感觉不要说是皇冠,就算是路边私人小旅馆,应该也不会有这种态度。总之,以后不会入住这家皇冠。

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性价比很好的酒店

By

02 August 2015

club

服务很周到,酒店整体环境非常好。就是客房年头比较长,有点陈旧的味道。另外泳池太小了,还是选择健身比较好。

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Everything is good

By

31 July 2015

Everything is good, but toilet would be double checked.
And, I hope Hotel can provide free breakfast for Platinum Member.

Posted byCustomerCare
10 August 2015
As a IHG Rewards Club member you are one of our most important guests, and we greatly appreciate you taking the time to bring this matter to our attention. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon. Kiki J
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舒适的环境与细致的服务

By

31 July 2015

platinumelite

仍然是熟悉的感觉,这次体验了健身和游泳,泳池顶棚全玻璃,看着暴雨倾泻,感受着宁静舒适,甚是惬意;服务员本已打扫好房间,游泳归来洗漱后,服务员不厌其烦地重新收拾打扫,实在让我感觉不要好意思,非常感谢耐心细致的服务。以前曾经有过升级到全景套房的经历,整体感觉也非常不错,期待以后也能经常升级全景套哦,呵呵,有点小黑心啦。再次谢谢酒店提供舒适的环境和体验。

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床铺舒适,服务一流

By

31 July 2015

platinumelite

地理位置很好,周边商场很多,地铁也近,酒店稍微比较旧了点,但是整体还是比较舒服,员工很有礼貌。见到客人都会打招呼,备品也更换及时,水果新鲜。

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地处中心位置

By

30 July 2015

club

购物和出游方便,酒店与购物中心、写字楼连在一起,但走廊有很大一股发霉的味道,感觉地毯要换了,给我们升级了房间,不错。

Posted byHotelStaff
31 July 2015
亲爱的会员您好,感谢您选择入住南京侨鸿皇冠假日酒店!非常高兴您喜欢酒店的地理位置和为您免费升级的房间。您的建议我们已代为转达至管理层,相关部门正在准备解决方案,期待您再次光临酒店时能够拥有完美的入住体验。
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