Crowne Plaza New Orleans French Quarter

Hotel Front Desk: 1-504-9620500

Hotel Fax: 1-504-9620501

Hotel Email: twinton@heihotels.com

Check In: 4:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Louis Armstrong International Airport (MSY)

- Distance from hotel: 16 MI/ 25.75 KM South East l

- I-10 East Bound-Exit New Orleans CBD to St Charles/Carondelot Exit, left on to Carondelot to Canal Street

New Orleans Lakefront Airport (NEW)

- Distance from hotel: 12 MI/ 19.31 KM South West l

- Take I610 west to Canal Blvd. exit. Head south on Canal Blvd. which becomes Canal Street. Hotel is located on the left at 739 Canal Street.

Train
Amtrak

-Distance from hotel: 3 MI/ 4.83 KM West

Print Hotel Fact Sheet

- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 38.00 USD

- The hotel only offers Valet parking which is available at the Canal Street entrance. The Valet Parking fee is 38.00 USD plus tax per night. Prices subject to change without notice. During Special Events, please expect heavy delays due to road closures.

Print Hotel Fact Sheet

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Hotel Highlights

Our New Orleans French Quarter hotel is positioned in the heart of The Big Easy at the corner of Canal and Bourbon Street. Explore the stores and restaurants on the Riverwalk, taste one of Café du Monde’s famed beignets or try your luck at the Harrah’s Casino. You can also enjoy stunning views from our balcony or rooftop pool that overlook the entire city.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.7

based on 958 reviews
71%
Recommend This Property
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Ratings Breakdown

958reviews

  • 5 Stars
    368
  • 4 Stars
    229
  • 3 Stars
    139
  • 2 Stars
    134
  • 1 Stars
    88

Excellent stay

By

December 17, 2014

Was there for a conference. Meeting rooms were fine but sometimes cold. We were warned ahead of time to bring a sweater. Hotel is on corner of Bourbon Street so is very convenient to sightseeing. enjoyed stay.

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Sleep quality

By

December 17, 2014

club

During my stay, the room I was in was unfortunately next to the ice machine, which was used frequently, and continuously filling with water. Other aspects of my stay were very comfortable. I will stay here again.

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Terrible Service

By

December 16, 2014

Hotel staff very uncooperative. Hotel bill inaccurate. Still trying to resolve the issue. Room was either too hot or too cold. Thermostat could not be regulated. Horrible experience.

Posted byHotelStaff
December 19, 2014
Thank you for your comments. I’m very disappointed to read about the unsatisfactory experience you had during your stay. There are no excuses for the apparent lack of hospitality and service provided by the staff. This is not the level of service that we expect of our employees, and I apologize for what you encountered. I hope by now your billing issue has been resolved. Regards, CNONSRC
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Rough Stay

By

December 16, 2014

My husband and I checked in on a Friday. So once we got our keys we went up to the room. We were able to get in right away. So we unpacked our stuff and waited on our friends that were traveling with us to hit Bourbon Street. After we left our room we forgot something and went to enter our room again and the lock module was not working and we could not get in. Keys were not working and the red and green light was showing at the same time. So before hitting Bourbon Street we figured since we would be out late that we would address issue now. So they told us they would have someone go and look at it and fix the problem.

So we return to our room just before midnight. The lock module problem still existed. So we got back into the elevator to head to the front desk to see if they could send someone once again to fix. When we got there the front desk acted like they didn’t know anything about the problem. Which now I am completely frustrated due to us telling the front desk early in the day about the problem. They ensured us someone would be up to the door to fix. So we return to the room and waited patiently for someone to show us. About 10minutes go by and a man shows up that looks like maybe he is with security. Messes with the door and then states he needs to go get something and will be right back. So we continue to sit in the hallway and wait. Now twenty minutes go by and the gentleman is not back. So now I am using the phone in the hall by the elevator asking what is going on and why someone is not trying to fix the door. The front desk was very not nice and states they are trying to find someone to fix the door. Another ten minutes goes by and finally security returns with someone that looks like they might know how to fix it. As we are still sitting in the hallway and all our belonging are locked behind a door that know one seems to know how to fix we are getting angry. Now both of those men leave and another security person has come to watch us sit in the hallway. Now at this time my husband wakes up because we are in the hallway dosing since no once seem to be trained on fixing the lock module we are now at our breaking point. We are now at an hour and a half into this problem. Still no one can get us in our room. We head downstairs to talk to a manager. We get to front desk and there is no manager to talk to as they have left for a family emergency. We ask who is then in charge since manager is not at the hotel. The front desk stated no one is in charge at this time. So now completely upset we try to call the NOLA Police department to get us in our room. As I am dialing and handing the phone to my husband the security guy that was trying to tell us he would give us another room states they have our door open now. So we hang up with the police and head back to our room. The time now is just before two am. We get to our room and now we can get in. One of the security gentleman stated we would have our room for the night comp and free breakfast in the morning. We said fine and shut the door.

So we now shower and my husband decides to go smoke a cigarette out in front of the hotel. Then security guy approached my husband and ask him to please stop talking to the new guest that are arriving and telling them that the hotel is not safe. Freedom of speech… Though you can see from our situation it is not a safe environment. The gentleman then proceeds to tell my husband that they can throw us out from your hotel. My husband stated on what grounds do you have to throw us out? He says for the slander that he was talking. My husband then proceeded to say that he was going to contact the Fire Marshall of New Orleans due to the safety of the hotel. He stated to the man if you had a three hundred pound man with diabetes behind that door that has slipped in the shower and is hurt and you can’t open the door for two hours what would happen then? The man walked away.

Now we wake up the next morning to talk to the day manager and see about the room comp and no one knew anything about what had happen to us. Finally they just comp the room. We then left for the day with our friends.

Once we returned to our room from our day adventures we tried to open door and it would not open again. The maid was in the hallway and she couldn’t do it either. She blew into the lock module and it opened. So we went in and got what we needed and meet with our friends in the hall. Our friend stated we should to try the door so that we don’t run into the same problem again with the door in the middle of the night. So we tried in hopes it would work and it did not. Even when we attempted to blow into the lock module like the maid did it still was not working. So we went back to front desk and told her everything that happen the night before and what was going on now. She stated she would have someone change the lock module completely out. We told her thank you and we left for the night. When we returned later the lock worked like a champ.

Posted byHotelStaff
December 19, 2014
Thank you for your comments. I can’t express how disappointed I am to know that you had this experience at the Astor Crowne. The security and safety of our guests is of the utmost importance to us and I apologize for the inconvenience you experienced as a result of the lock situation and the apparent lack of urgency on the part of the staff members who were sent to assist. I can only imagine how frustrating this must have been for you. There was a definite lack of communication amongst staff members and certainly between shifts. I apologize for this, and I have shared your review with our team members, especially the Quality Assurance team, so that we can focus on ways to improve upon this as it certainly should not have happened. You certainly deserve better service as a guest of our hotel. I’m sorry we were not able to deliver this time. Regards CNONSRC
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