Rated 4.2 out of 5 by 773
Rated 2.0 out of 5.0 by ESM54687 Room Temperature Control - horrendous!
I must say that I had another extremely disappointing stay at the CPTS-Manhattan.
The room temperature control system is horrendous at best. My past several visits (4 or 5), including this current one, was marred by extremely uncomfortable high temperature and the inability to lower it locally. Each time I bring this to the attention of the Priority Club representative at check out, they attempt to make things right by offering points or give a coupon to use at the lobby coffee cart (really??) followed with the ever tiring canned response that "the hotel is currently in the middle of replacing the HVAC system" or "we are under new ownership and they take this seriously" or the "weather is impacting all hotels and their HVAC systems". Actually, no it's not the weather because the Intercontinental and Holiday Inn Express have always been fine. Upon this checkout, my wife spoke to the front desk clerk about this and all he did was "promise to bring it to the attention of management and to make a note to provide us with a "good upgrade next visit"". This is unacceptable because having a "good upgrade" but still sleeping in a 74 degree room is most unpleasant and annoying.
I have sleep apnea and require a CPAP device to help with my breathing during the night. It is critical that I can trust the temperature in the room will be at a comfortable level or that I can manually change it... I do not have that trust in this hotel!
This recent trip, I utilized a free annual Priority Club voucher because I have a Chase Priority Club credit card. I have other IHG options in NYC and have stayed at the new Intercontinental on several occasions.... I chose to return to CPTS-Manhattan and I am now regretting not trusting my instinct about the temperature control system.
I sent an email to the Front Desk manager with a picture of the room temp (set at 68 but actual was 74) on Nov 26 and have not heard from him at all - not even an "Out Of Office" notification!
I cautiously recommend this property because we do love everything about the CPTS-Manhattan from the staff to the location to the cleanliness to the restaurants to the bedding, etc but empty promises that the HVAC system is in the process of being upgraded is frustrating after several years.
02 December 2013
Rated 3.0 out of 5.0 by DNel Solid, average experience
Hotel location is great, central to Times Square and subway stations. The hotel staff was generally indifferent (not friendly and not grumpy).
The room was okay but was starting to show signs of age. The tub coating was chipping, there was some chipping paint, the carpet was a faded/dated.
On the plus side, the beds were comfortable and the "value" given the location of the property was good.
02 December 2013
Rated 5.0 out of 5.0 by galwhotravels 24 hrs in Manhattan
We were in the city for exactly 24 hours and this hotel was the perfect choice and location. We walked one block to Macy's parade and had perfect viewing, walked to Empire State Building, walked to Rockefeller Center, FAO Schwartz, Bobby Vans, shops on 5th Avenue - the only cab we had to take was to the Natural History Museum, if the weather had been better we may have walked there as well.
With our guests having not been to NYC it was fun to stay in the heart of Times Square and experience all the hubbub.
Staff was outstanding - very friendly. The rooms were very clean, nothing over the top but very comfortable and we were fortunate to have a great view. I'd recommend this hotel anytime.
02 December 2013