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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 2300 reviews
84%
Recommend This Property

Ratings Breakdown

2300reviews

  • 5 Stars
    1259
  • 4 Stars
    507
  • 3 Stars
    250
  • 2 Stars
    154
  • 1 Stars
    130

Always a pleasure

By

19 April 2016

Nice location, easily accessible and friendly service. The best beds and pillows

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Theatre tickets

By

13 April 2016

Booked theatre tickets from hotel concierge ( Corrine P) as thought they were there to assist guests not to get ripped off by touts, paid $159.99 per ticket 3 tickets bought. Total $479.97. Tickets arrived next day with a face value of $99.50 each. Total $298.50. Queried with concierge about the difference in price $181.47 extra to book through hotel and was told the extras were for taxes and booking fees and that's how Broadway works, all sales final no refunds. Ticket value was $99.50 including all taxes. $181.47 must have been the booking fee for a 2 minute phone call, good hourly rate.
Not much soundproofing between rooms and corridor as could hear voices clearly as if people were in our room. Toilet blocked and plumber came and unblocked within 5 minutes of phoning, great service from the maintenance team of the hotel shame about the concierge.
Location was excellent being on Times Square, room was clean but a bit dated especially the bathroom. We were on level 16 with an adjoining room.

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Gutes Hotel an bester Lage

By

13 April 2016

club

Der Besuch hat unsere hohen Erwartungen übertroffen, das Hotel hat sich seit unserem letzten Besuch positiv verändert. Das Zimmer war ruhig und entsprach unseren Wünschen das Frühstück war reichhaltig und der Service hervorragend.

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Anniversary in NYC

By

13 April 2016

We stayed here for our wedding anniversary and could of not asked for a more relaxing and enjoyable stay. The staff was great and helpful.
Great location and breakfast was great.
We love the bar and the bartenders are very friendly.

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Nice hotel in a convenient central location

By

11 April 2016

I was pleasantly surprised at the quality of the hotel for the price, considering it's practically right in Times Square. Such a perfect location for Broadway entertainment, and a launching point for taking the subway to anywhere.

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Exceeds your expectations!

By

10 April 2016

I usually stay in hotels on the upper West "The Lucerne". However for my wife's birthday, I wanted to try something closer to the Time Square excitement. This hotel had a perfect location, we were able to walk to the Gershwin to see Wicked and then to another nearby theatre for Finding Neverland. Breakfast was excellent, room was flawless with an amazing view of Times Square, king sized bed was comfortable, large shower, and overall great atmosphere!

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マネージャーに感謝

By

09 April 2016

とても良い部屋
とても美味しいワイン
豪華なフルーツ
マネージャーの最高のもてなしに
とてもとても感激しました。
感謝です。
ありがとうございました。

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EXCELENTE UBICACION

By

06 April 2016

club

EXCELENTE UBICACION EN TIMES SQUARE, MUY BUEN SERVICIO POR PARTE DEL PERSONAL.

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Great staff and comfortable rooms

By

06 April 2016

The hotel, being in the heart of Times Square, was a pleasure. It was close to everything we wanted to visit. The staff was very outgoing and eager to please.

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Comfortable bed and great service.

By

06 April 2016

even though is located at time square , it is really quite in the room. Everything was perfect no complaints

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Awesome location

By

05 April 2016

club

Hotel is located steps from Time Square and a few blocks from Central Park. Very attentive and friendly staff. Buy the breakfast package ahead of time if you plan to eat there - otherwise it is very expensive.

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Great Hotel

By

04 April 2016

club

Great Hotel in the heart of Manhattan with wonderful and helpful staff.

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