Crowne Plaza Times Square Manhattan

Hotel Front Desk: 1-212-9774000

Hotel Fax: 1-212-3337393

Hotel Email: info@CPTSNYC.com

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
LaGuardia International Airport (LGA)

- Distance from hotel: 9.5 MI/ 15.29 KM East l

- Take Grand Central Pkwy West to Brooklyn Queens Expwy East to I278 West. Exit 35W to I495 West. Cross Midtown Tunnel. Take 37th Street ramp and turn right on 3rd Avenue. Turn left on 49th Street. Hotel is on left after Broadway.

John F Kennedy International Airport (JFK)

- Distance from hotel: 15.3 MI/ 24.62 KM East l

- From JFK, take Van Wyck Expy North to I-678 North to Exit 10 to Grand Central Pkwy West to Exit 10W to I-495 West. Cross Midtown Tunnel and exit onto 37th Street. Turn right on 3rd Avenue and then left on 49th Street. Hotel is past Broadway on left.

Newark Liberty International Airport (EWR)

- Distance from hotel: 30 MI/ 48.28 KM South West l

- Take I-78 East to I-95 NJ Turnpike North. Take SR-495 East to Lincoln Tunnel. Cross Tunnel. Take ramp left for Dyer Ave. Turn right on W 40th St, left on 8th Avenue, right on W 48th Street. Hotel in on left.

Train
Penn Station

-Distance from hotel: 0.5 MI/ 0.8 KM South East

- walking distance -- 6 minute walk, or by subway, 2 stops on the Uptown E train; subway is 1 block from hotel at 50th Street and 8th Avenue

Underground

49th Street and 7th Avenue N/R/Q line

- Distance from hotel: 0.01 MI/ 0.02 KM East

- 1 Block walk

Print Hotel Fact Sheet

- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 60.00 USD

- Garage parking on-site, 24-hours with direct hotel access, billed to your room. Standard car rates are $60 USD per day and SUV/Oversize vehicle rates are $70 USD per day, plus applicable taxes. Valet parking only- no in and out privileges.

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 1790 reviews
83%
Recommend This Property
Read All Reviews

Ratings Breakdown

1790reviews

  • 5 Stars
    940
  • 4 Stars
    422
  • 3 Stars
    200
  • 2 Stars
    132
  • 1 Stars
    96

Crowne Plaza, Times Square

By

23 May 2015

club

I was traveling all day. All I wanted to do was check into my room and order-in using room service. I was surprised to learn that they no longer offer that service! Thats astonishing especially when you have a restaurant right there. I was told that all the NYC hotels decided to end the service. However, I was treated well by the staff especially George the manager, Sandra E and Vanessa F. At the Brasserie I was taken good care of by Clare L and Travis. I was using our points for this room and I was told that breakfast was included by the phone attendant but it apparently isn’t the case at this hotel. That was one reason why I booked there. I explained that situation to George and he was kind enough to give me a breakfast voucher. I was happy about that!

The room was not as clean, there were no robes and it was not of 4-5 star quality. The furniture is worn and the bathroom sink wood was quite worn. BUT the bed was very comfortable and that is one of the most important things, right? So it was really pretty good. Finally - the real kicker was that I was charged for the room - not good! I had to use my precious time to clear that up. It was a bummer to have to sit down and write everything down on an email, then make phone calls and be put on hold because it was now 5pm Friday and probably the busiest time at the Crowne Plaza. All is cleared up once I spoke to the right person—George! - He's my hero.

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Service

By

22 May 2015

club

Excellent Hotel great location loved it, will be back! Great service, very helpful with all questions. Went above and beyond to help you! I would recommend Crowne Plaza Time Square to all my friends as an excellent place to stay while in New York! I want to personally thank you for an excellent experience! Job well done!

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They did not honor both nights of my reservation

By

22 May 2015

I had a confirmed reservation for 2 nights, with an additional confirmation of late check in since I was coming from the West coast. This was for business travel. All flights into JFK were delayed and I did not arrive until 2am. When I arrived, myself and another tourist were told that there were no rooms available for us. According to the night manager, there were several guests who decided to extend their stay and were allowed to do so at the expense of our rooms. We were given money for a cab and told to go to another hotel that was expecting us and they would comp the room cost. When we arrived at the second hotel, this hotel had no idea who we were. After a call back to the night manager at the Crowne Plaza, we were told to go to yet another hotel. At that point it was 2:30am and I had meetings starting at 8am. I did not want to walk to yet another hotel several blocks away so I took a room where we were at my own expense. This hotel only had availability for one night so I ended up dragging my luggage to my morning meeting.
The Crowne Plaza had a room for me only on the second night of my reservation. The hotel is noisy at all times, and the doors do not fit well in the doorways which allows light from the hall into the room all night. There is no room service, no mini bar, the baseboards and doorways are badly in need of paint and the carpet is worn out. Yes this is times square, but there are much better options with better service than the Crowne Plaza for your money.

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Very good service, clean room and comfortable bed

By

21 May 2015

club

I booked this hotel at the very last minute as I was in NY attending an event that was being held there. Initially I was very frustrated in my attempt to book this reservation as I spent quite a bit of time on the phone being transferred back and forth between IHG central reservations and the hotel's in-house reservations as there seemed to be confusion on their part in understanding what I needed. However, when I arrived at the hotel and checked in, the front desk service was very good and I was able to check in early. The room and bed were very clean and comfortable. I was pleasantly surprised at the quality of this hotel. If I ever need to be in Times Square again I would consider staying here again.

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