Crowne Plaza Times Square Manhattan

Hotel Front Desk: 1-212-9774000

Hotel Fax: 1-212-3337393

Hotel Email: info@CPTSNYC.com

Check In: 3:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
LaGuardia International Airport (LGA)

- Distance from hotel: 9.5 MI/ 15.29 KM East l

- Take Grand Central Pkwy West to Brooklyn Queens Expwy East to I278 West. Exit 35W to I495 West. Cross Midtown Tunnel. Take 37th Street ramp and turn right on 3rd Avenue. Turn left on 49th Street. Hotel is on left after Broadway.

John F Kennedy International Airport (JFK)

- Distance from hotel: 15.3 MI/ 24.62 KM East l

- From JFK, take Van Wyck Expy North to I-678 North to Exit 10 to Grand Central Pkwy West to Exit 10W to I-495 West. Cross Midtown Tunnel and exit onto 37th Street. Turn right on 3rd Avenue and then left on 49th Street. Hotel is past Broadway on left.

Newark Liberty International Airport (EWR)

- Distance from hotel: 30 MI/ 48.28 KM South West l

- Take I-78 East to I-95 NJ Turnpike North. Take SR-495 East to Lincoln Tunnel. Cross Tunnel. Take ramp left for Dyer Ave. Turn right on W 40th St, left on 8th Avenue, right on W 48th Street. Hotel in on left.

Train
Penn Station

-Distance from hotel: 0.5 MI/ 0.8 KM South East

- walking distance -- 6 minute walk, or by subway, 2 stops on the Uptown E train; subway is 1 block from hotel at 50th Street and 8th Avenue

Underground

49th Street and 7th Avenue N/R/Q line

- Distance from hotel: 0.01 MI/ 0.02 KM East

- 1 Block walk

Print Hotel Fact Sheet

- Car Parking Available

- Valet Parking Available

- Valet Parking Fee: 50.00 USD

- Garage parking on-site, 24-hours with direct hotel access, billed to your room. Standard car rates are $50 USD per day and SUV/Oversize vehicle rates are $60 USD per day. Valet parking only- no in and out privileges.

Print Hotel Fact Sheet

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Hotel Highlights

The Crowne Plaza Times Square is a luxurious upscale hotel located in the heart of midtown Manhattan. Just steps from major corporations and the Theater District, the hotel is the ideal location for business and pleasure. All 795 of our guest rooms boast views of either Times Square, the Hudson River or the Manhattan skyline. This skyscraper hotel is a sleek oasis in the city that never sleeps.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 1576 reviews
83%
Recommend This Property
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Ratings Breakdown

1576reviews

  • 5 Stars
    834
  • 4 Stars
    369
  • 3 Stars
    177
  • 2 Stars
    116
  • 1 Stars
    80

Great location but poor service

By

January 24, 2015

Long queues at reception with only two staff working, this caused a bottleneck at the top of the escalator making if difficult to exit and enter the hotel. Queues for breakfast totally unacceptable and of the six days we stayed we were asked to pay for our breakfast on three of those even though we had paid for this when we booked. Staff arguing at breakfast over which customers were charged for their food. Staff were slow and inattentive (except for one male member of staff). The area for breakfast is much too small to deal with the amount of persons. There were four of us staying but we only had two towels and needed to ask on more than one occasion for more. Only plastic cups and cardboard cups in room, and again only two. We were given a coffee maker with no glass jug so was useless. We were eventually given a kettle. There was a massive crack in the window which we reported but no repair or offer of moving. We had booked here for my daughters 21st birthday and did enjoy New York but not the hotel. I would not recommend or stay here again. We purchased our own milk and tea as there would have been no facility to make tea otherwise.

Posted byHotelStaff
January 26, 2015
Hello Slw16, Thank you so much for reviewing our property. We're glad to have heard from you and to learn you enjoyed out location. We appreciate whenever our guests have feedback for us. Negative or positive, your review will certainly help us move in the right direction and we'll continue to do so. We're disheartened to read about your last experience during your stay. Your comments will certainly be shared with our front desk and restaurant team, although our breakfast is very popular, we do agree with you guests should not have to wait and expect long lines. We will certainly look into this matter and work on a solution. We will definitely follow up with our front desk and engineering team to find out the reason your window was not fixed or an offer of a room move was not arranged, please accept our humble apologies for the moment, and be certain we would like to have the opportunity to make it up to you. We are glad to learn you were provided with a kettle and we would like to take the opportunity to inform that our coffee makers are made for a single serving and it’s necessary to use the coffee paper cups provided in the room instead of a glass jug. While we're not satisfied with your stay, we see areas of improvement. Thanks to your review, we can address this with our staff and become the type of property you have come to expect us to be. We understand you have a choice when it comes to hospitality and we're happy to know you chose us. We'd love another chance to provide you with the level of service you've come to expect from us. If you do decide to allow us an opportunity to remedy your negative experience with a more positive one, you can e-mail me at iarruda@cptsnyc.com. Thank you again for your review and we hope to see you again. Warm regards, Isis Arruda Social Media Manager
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Wonderful Stay. Perfect Location.

By

January 24, 2015

club

Would stay there again. The beds were super comfortable. The location was the best part of the stay.

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Great Value

By

January 23, 2015

club

Perfect location very close to all Times Square attractions. We had a car and took advantage of the Hotel's dollar a day parking special. Check in and Checking out was fast and efficient. Wonderful stay.

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WorkCation

By

January 23, 2015

club

this the second time staying at this location, Great place to stay, great view of Downtown.

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