Rated 3.8 out of 5 by 51
Rated 5.0 out of 5.0 by Moe2929 What a wonderful experience
These people are so wonderful, the, service is ....well....let's say that you don't feel like a stranger...they make you feel so comfortable. .....Go and experience this place. It is more affordable than you think. And the experience is so relaxing.....you leave smiling.
27 February 2014
Rated 4.0 out of 5.0 by 远距离2008 周未入住，总体尚可
12 February 2014
Rated 5.0 out of 5.0 by 零落雪舞 舒适，如家
09 February 2014
Rated 3.0 out of 5.0 by Rickpaul21 Staff Training/Responsiveness
I have been a platinum member of the Intercontinental Hotel Group for a long time and have stayed at the Ningbo Crown Plaza hotel for the last five years; 15-20 days/year. Over the past two years, the hotel has become a revolving door for employees and now seems to be staffed with poorly trained interns. This hotel probably has the highest turnover of all of the Intercontinental Group hotels worldwide. Here is an example of one of my many interactions with the employees after I arrived here three days ago.
Club Floor: Do you have info. on the benefits for the Platinum members?.
Employee: We do not have any benefits anymore.
Obviously not true, since they do still offer free access to the club floor (while most of the other benefits are gone).
I go to the front lobby and ask one employee while two other and the floor manager listening: Could you give me a list of the benefits for the platinum members?
Employee shows be a brochure: Yes. But the info. is in Chinese. You can get it translated if you want to know.
What a pity? This is not how a five star hotel interacts with the guests.
I can go on, but why?
This is not a reflection on the employees but management that is obviously clueless to what service excellence is all about.
22 January 2014
Rated 5.0 out of 5.0 by evelyn 第一次入主宁波皇冠，非常好
02 January 2014
Rated 5.0 out of 5.0 by M.DALWALA GOOD LOCATION
HOTEL IS LOCATED VERY CLOSE TO SHOPPING AREA , WAS UP GRADED HIGHER ROOM WITH BIG BATHROOM DUE TO ELITE MEMBER , BRAKEFAST WAS FANTASTIC , STAFF WERE POLITE AND UNDERSTANDING . FREE WIFI . WOULD PREFER TO STAY AGAIN IF EVER VISIT NINGBO........
01 January 2014
Rated 4.0 out of 5.0 没有惊喜
25 December 2013
Rated 5.0 out of 5.0 Nice internal
The hotel rooms have 2 directions of views, one facing the Tianyi Square, the other is facing building. No need to say, facing the Tianyi square is excellent.
The swimming pool is old, not much facility. Just better than none.
11 December 2013