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Rated 4.3 out of 5 by 90 reviewers.
Rated 5.0 out of 5.0 by Always Great! Awesome place to stay and staff is the highlight of it. Special shout out to the front desk staff that always make you feel welcome and greet you with a smile. 04 September 2013
Rated 5.0 out of 5.0 by Perfect Staff very friendly, and went above and beyond my needs. King Beds with Sleep number mattress, my first time on the sleep number mattress...excellent. Room Service food was fantastic...the deluxe 14" pizza must have weighed in at 15 lbs. great outdoor pool....and patio area... 28 August 2013
Rated 5.0 out of 5.0 by Great service, food, staff, etc Was sent to this location for a 2 week class. I have traveled a lot in the past and stayed in numerous hotels for weeks at a time. This was a nice surprise as I was not familiar with the Crowne Plaza or the area. Shuttles to and from class each day were good (back from class one driver would smoke in the little van before he picked us up and you could smell it) Shuttles if you wanted to go to store or dinner, etc were smooth. Resturant/Bar staff were great, always good attitude and the food at this location was wonderful! I did not eat out as I found no need to leave since the food and service were so good here. I had one small issue I addressed with the front desk and manager, they addressed it quickly and resolved. Busy busy location during the weeks, weekends were much quieter which made relaxing by the pool or eating outside very nice! Weather this time of year was great too! 28 August 2013
Rated 4.0 out of 5.0 by Staff All of the staff were great. The breakfast was great. I did have problems with the bed. It would be good to give instructions for the sleep number bed and have it on a card in the room 27 August 2013
Rated 5.0 out of 5.0 by Great value close to everything Staff made my experience terrific. Everybody at the hotel is so helpful. 24 August 2013
Rated 4.0 out of 5.0 by Terrible Internet Stay here one week a year on business. Do not remember having internet connection problems in the past, but this trip it was terrible. Business colleagues staying in rooms in other parts of the hotel had similar problems. I strongly urge this property to upgrade internet service. Business travelers shouldn't stay here until they do. Everything else was good to excellent. 16 August 2013
Rated 5.0 out of 5.0 by My favorite place to stay Our stay was excellent! Quiet, comfortable, and the service as always was impeccable. Thank you 26 July 2013
Rated 5.0 out of 5.0 by Good stay Met my expectations of being clean and in a good state of repair. 19 July 2013
Rated 5.0 out of 5.0 by Great Service Very clean room and the bed was comfortabel. The food at the buffet was tasty. 17 July 2013
Rated 5.0 out of 5.0 by Make you feel like part of the family The staff makes the stay excellant. They go out of their way to make your stay great. 08 July 2013
Rated 5.0 out of 5.0 by Great Stay! I stayed at the Crown Plaza for a Seminar and enjoyed my stay. The staff was very friendly and helpful as well as very accomodating. The rooms are spacious and Clean. The fridge allowed us to store some groceries. The hotel shuttle allowed us to get to the grocery store easily. I will stay there again. Thank you! 07 July 2013
Rated 5.0 out of 5.0 by Great Place! Great expierence from the check-in to check-out. From the moment I entered the lobby until time to leave, nothing but 1st class service. Thanks to all the staff!! 05 July 2013
Rated 5.0 out of 5.0 by The Best Bed In The World I have a trouble getting a good night's sleep; my husband has had Five (5) strokes and so I usually wake up with a back ache, but not the night I slept in the Bed at the Crowne Plaza in Northbrook. I eaten at the Crowne Plaza before and have been at conferences at the Crowne Plaza but never slept at either. Maybe I can get away and sleep there for a treat. I cannot thank you enough for the sleep experience. My husband being ill it is very hard and means that I do not have funds to do something like this, it was our 38th wedding anniversary so we were treated to this, also a friend had their wedding reception there. 20 June 2013
Rated 3.0 out of 5.0 by Room was comfortable I was not impressed with the location. Nothing at all near by but a animal shelter. The room had not been thoroughly cleaned, The first thing that I noticed was a used condom laying the floor near the bed!! Not Good!!!.... 19 June 2013
Rated 4.0 out of 5.0 by Great Service Friendly staff, good location close to highways and shopping areas. 29 May 2013
Rated 3.0 out of 5.0 Lacking in the little things that count I wanted to give this hotel a better rating, but it's the little things that count (in addition to the main things# where I was very much disappointed. Here are my gripes: 1# The toilet tissue is the absolute cheapest, roughest, paper obtainable. Be sure to bring your own Charmin or whatever you prefer. Ridiculously bad. 2# There is no light immediately when you enter the room, to light up the entry foyer and the closet where you hang your clothes. The bathroom light does nothing to light up this area. You cannot see which color shirt you are taking out of the closet because there is no light at all shining here. 3) Furthermore, the light switch on the wall, when you initially walk in, lights a lamp clear on the other side of the room, on a desk near the window. If this light switch is OFF, then nothing plugged into the lamp outlets will work. So, you must keep this switch at the entry of the room ON, and turn the lamp off manually from the desk. Well, now your room is in complete darkness when you come in at night, and you must walk in darkness to the desk on the other side of the room to turn on the light, feeling for the switch in darkness. Worst part: Because the room is in complete darkness due to the bad design of how this room is not lit up, I walked into the piece of furniture that supports the TV, and the corner of that furniture at shoulder height, with the sharpest corners #not rounded) went straight into my shoulder and the pain was excruciating. This happened twice! I'm still in pain and bruised. This tall piece of furniture is right in front of the walkway coming into the room, so you have to jut to the side to avoid walking into it. When the room is pitch black #due to the lighting problem I described above) you too can get hurt really badly. 4) The hotel restaurant leaves very much to be desired. I had the angus burger which was awful. The sauteed onions were horrible. The BBQ sauce I asked for was not good, either. The prices on the sandwiches were fine, but when you get into the entrees, prices get steep fast. 5) The King size bed was not comfortable. But this is very subjective. So who knows. I had horrible time sleeping the 4 nights I was here. The pillows are not puffy, but the kind of things you can form into any shape you want. The GOOD: The staff were great, the people who make up the rooms and clean, quite good and friendly. The hotel is kept very clean. The ammenities in the bathroom #hair dryer, pull out mirror, sink and shower with good water pressure), all very good. 29 May 2013
Rated 1.0 out of 5.0 by Poor service This hotel was not up to the level of other IHG hotels. Check in was very slow, no Internet service, and the TV would not stay on. The vents were dirty and no fan in the bathroom. We will never stay there again. 22 May 2013
Rated 5.0 out of 5.0 by recent stay for UPS Haz Mat Class I have traveled my whole life and this is the finest place I have ever stayed! Great room, very clean, excellent food, clean property, I cannot say enough about this facility. I cannot wait to stay there again! WOW!!! 21 May 2013
Rated 5.0 out of 5.0 by Excellent!!! 1. Reception 2. Room 3. Dining Room and Food 4. Bar and Bar Tenders are nice like "Ana"... 5. Transportation Reservations Services 6. Training Rooms environments All over clean and Friendly Staff.... I recommend this Hotel to other companies I deal with....most likely those Internationally operated... Keep up the "Excellent Service, Food and Environment.... Thank you, Merci, Grazie, Vielen Dank, De'Kuju, Tak, Bedankt, Aitah, Kiitos, Me'si, Terima Kasih, Salamat... 15 May 2013
Rated 5.0 out of 5.0 by Excellent stay I had a great stay at the northbrook crown plaza. The room was great the fun kareoke night was really cool. I had a nice stay everything from the comfy beds to the breakfast in the dining room was great. I would definatly recommend this place to a friend. 08 May 2013
Rated 5.0 out of 5.0 by Managment and Staff service and attitude ensured a wonderful stay! Alma, a manager, went above and beyond to make sure my stay was fantastic! My room, the partner indoor pool, restaurant and all staff were excellent. While I have stayed in just as nice accommodations, Alma and all staff that I encountered had very bright and positive attitudes that ensured a wonderful stay. In particular, Alma as manager didn't hesitate to go above and beyond in terms of service - so it is not surprising that her great attitude rubs off. Don't hesitate to stay here - you will have a great stay! 03 May 2013
Rated 2.0 out of 5.0 by PROM NIGHT!!! SLEEPLESS NIGHT!!! Up until this night this was our favorite place to stay. It was prom night and there were highschool kids there being loud, boystrous, and in and out of their room roaming the halls till 3 AM in the morning! We couldn't sleep with all the racket going on in the halls, doors slamming constantly, kids talking, screaming and laughing loudly. They had no respect for the other occupants on the floor who were trying to sleep. Security tried to get them to be quiet but shortly after security left they were at it again. I finally gave up calling for security after the 3rd time. I hope next year they make sure they know what dates are prom nights for the local schools and figure out a way to screen the reservations for prom kids and put them all on the same floor. Keep them far away from the regular members who stay on a weekly basis. They should also have more security on hand for that day to help keep them quiet. The staff did their best but couldn't stop the teenagers from disturbing the other guests in the hotel. 03 May 2013
Rated 5.0 out of 5.0 by Spent an excellent week Was there from Sunday 'till Friday. Room was great, food was great and reasonable. All staff were friendly and helpful. 24 April 2013
Rated 5.0 out of 5.0 Comfortable rooms and great service. The stay was on-time and on-schedule with an excellent staff that provided great service. I found the stay to be comfortable and efficient. 18 April 2013
Rated 3.0 out of 5.0 by So so . . . Nice lobby. Very nice breakfast. Room was underwhelming. Bathroom was small and below average. Sleep Number beds. One of the queen bed's frame was broken. The other wouldn't hold a consistent "sleep number" pressure. It was late when we got back to the hotel. We had to strip the mattress off the broken frame and put everything on the floor. To the staff's credit, they did offer us another room, but we declined because of the late hour (and we had already unpacked everything). 13 April 2013
Rated 5.0 out of 5.0 by Best in class As a seasoned road warrior, I've seen it all. This particular property performs well above expectations every time. The people are experienced professionals; the food is excellent whether ordered from the bar menu, dining room or room service; and the entire staff goes out of its way to ensure comfort. I've stayed in numerous Crowne Plazas throughout North America. this is one of the best I've found. 25 March 2013
Rated 4.0 out of 5.0 by Comfortable Bed Rooms were attractive and bed very comfortable. Cleaning service average they didnt run the vacum and check your cups before you drink out of them. The bar staff were great the restaurant staff were good but they didnt always understand our orders and came up with the wrong items. There isnt alot there at the facility could use an update with a pool and bigger workout room that is better ventilated. 21 March 2013
Rated 4.0 out of 5.0 by Great Front Office and overall staff Have been to this hotel a number of times and very impressed with Terri on the front desk. She is always very courteous, friendly and superbly efficient in getting things done. The hotel has a good feel to it, the bar is a good, social place in the evenings. The food remains great (although they could do with some menu rotation). The rooms are comfortable and clean and a good night's sleep is normal. Only thing is that the hotel cost has been creeping up in the last year or so. 20 March 2013
Rated 4.0 out of 5.0 by Not the worst place to be stuck during Snowpocalypse '13 Comfortable room, slightly dated bathroom and furnishings. The hotel seemed very busy, but the staff seemed to effectively anticipate some of those peaks and took steps to streamline or staffed up when necessary. I'm not from a snowy part of the country, so I appreciated that the parking lot, outside walkways and surrounding streets were well-maintained despite the 12" of snow that fell over a day. The bar was fun and packed - that may have been as a result of the weather - but people were in good cheer. This property seems to get a lot of longer stay guests on corporate business, so groups of folks seemed to be very familiar and rowdy, but not so much to make anything uncomfortable. Enjoyed the food and my overall stay. The only frustration was around some spotty Internet access in the rooms (a real issue if a lot of your clientele are on business), however the building IT wizards were able to graciously help out and get it back up and running. Would certainly stay at this property again if business takes me here again! 13 March 2013
Rated 2.0 out of 5.0 by Unexpectedly blah I have been to Crowne Plaza's in the past and always enjoyed them. This may have just been an off location on an off week. The internet was down a lot and when it was up, it was very patchy. Cell signal was almost completely blocked within the building. Staff got lots of crossed information making for an annoying time dealing with them. 11 March 2013
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